عمر Al Ramahi

Summary:
Responsible for developing and maintaining commercially productive
relationships with both new clients and existing clients, also in charge of
identifying every sales lead and of making the most out of every opportunity
to increase revenue and profitability.
* Business Development:
o Generating new leads by cold calling and sending email
shots to potential clients.
o Gathering market and customer information.
o Arranging, preparing, and conducting product demos with
customers.
o Gaining a clear understanding of customers' businesses and
requirements.
o Responding to incoming email and phone enquiries.
o Organizing sales visits and identifying new business
opportunities by identifying prospects and evaluating their
position in the industry, researching and analyzing sales
options.
o Preparing and submitting financial & technical proposals in
collaboration with the sales management and technical staff
while adhering to deadlines.
o Maintains relationships with clients by providing support,
guidance, recommending new opportunities, recommending
profit and service improvements.
o Acting as a contact between a company and its existing and
potential markets.
o Using knowledge of the market and competitors, identify and
develop the company’s unique selling propositions and
differentiators.
o Present to and consult with mid and senior level
management on business trends with a view to developing
new services, products, and distribution channels.
o Identify potential clients, and the decision makers within the
client organization.
o Prospect for potential new clients and turn this into
increased business.
o Handle objections by clarifying, emphasizing agreements
and working through differences to a positive conclusion.
o Use a variety of styles to persuade or negotiate
appropriately.
o Strong knowledge in software products (Insurance software,
ERP, Educational, Healthcare, Telecommunication Billing
and Mobile Application.
o Negotiating prices, preparing and discussing sales contracts
with financial, technical, and legal parties to insure deal
closure.
* Client Retention:
o Account Manager for six insurance companies and one
telecom operator.
o Work with technical team and system analysts and other
internal colleagues to insure delivering the software products
and solutions according to customer’s business needs and
objectives.
o Following up with project managers and product managers
to insure a smooth product deployment and delivery to
ensure high-level of customer satisfaction.
o Build and maintain strong, long-lasting customer
relationships.
o Arranging, preparing product demos & presentations with
customers.
o Keeping an eye on the after sales services aiming on
generating a new needs and sales contracts with existing
clients to remain a client-account manager relationship by
up-selling and cross-selling.

ESKADENIA Software (1 Year and 9 Months):
* Duties:
o Generating new leads by cold calling and sending email
shots to potential clients.
o Gathering market and customer information.
o Arranging, preparing, and conducting product demos with
customers.
o Gaining a clear understanding of customers' businesses and
requirements.
o Organizing sales visits and identifying new business
opportunities by identifying prospects and evaluating their
position in the industry, researching and analyzing sales
options.
o Preparing and submitting financial & technical proposals in
collaboration with the sales management and technical staff
while adhering to deadlines.
o Maintains relationships with clients by providing support,
guidance, recommending new opportunities, recommending
profit and service improvements.
o Responding to incoming email and phone enquiries.
o Acting as a contact between a company and its existing and
potential markets.
o Negotiating the terms of an agreement and closing sales.

ESKADENIA Software (1 Year):
* Duties:
o Creating and updating test case documentation based on
product requirements and functional specifications.
o Document results of tests and review any defects with
developers for resolution.
o Collaborate with developers early on in the testing process
to develop test plans and write test cases and scripts.
o Perform functional, Integration, regression, and system
testing of web applications.