Omar Salam

• Led, trained, and managed the front office team to ensure exceptional service delivery and a seamless guest experience.
•Oversee the daily operations of the front office, including check-in/check-out processes, reservations, room assignments, and concierge service.
•Maintain the highest guest service standards, ensuring all team members provide a warm, personalized, and efficient experience.
•Develop and execute training programs to enhance the skills and knowledge of the front office team