Security Operations Engineer L2
Orange Business Services - Egypt
مجموع سنوات الخبرة :12 years, 3 أشهر
• Resolve service incidents by troubleshooting & solving reported faults.
• Perform service changes by assessing risk and implementing reported change requests.
• Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through Problem Management Dashboard, PEM Alarms, JDB Tickets, Oceane Incidents or COM signed emails.
• Monitor & validate alarms coming from intrusion sensors and identify real and false alarms.
• Qualify and solve incidents by analyzing application-level traffic, tracking and investigating intrusions through manual event correlation.
• Perform routine actions to help manage and optimize IDP security policies.
• Perform solution releases by authorizing & validating changes, upgrades, updates, patches and migrations as well as implementing them.
• Maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by the incident, change, & release processes.
• Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.
• Mentor newcomers and security associate and provide them with guidance and technical advice.
• Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
• Administrating and Configuring windows server 2008, 2012 R2, 2016 Domain among with AD, DNS, DHCP, Group Policies, and WSUS.
• Administering and maintaining infrastructure, including network connectivity, software patching and systems operability.
• Administrating and configuring FortiGate firewall, Security Fabric and load balancers.
• Managing end points with Kaspersky end point protection EDR cloud and on premises.
• Microsoft virtualization (Hyper-V) designing and implementation.
• Designing and Configuring Backup Strategy for all our machines and servers by Microsoft System Center Data Protection Manager.
• Aruba Network Routing, Configurations & Troubleshooting.
• Perform vulnerability and networking scanning assessments.
• Delivering training sessions in cyber security awareness for employees.
• Storage configuration and management (NAS, SAN, Tape library).
• Administrating our web applications and Microsoft SQL databases.
• Administrating our VOIP IPPBX System and the integration with the old Panasonic PBX.
• Analyze IT requirements and provide objective advice on the use of IT security requirements.
• Manage and monitor all installed systems and infrastructure for our HQ and our 11 sites across Egypt.
• Supervise and coaching the help desk team to ensure maximum efficiency and performance.
• Provide 2nd level support.
• Maintain the corporate data library and carry out regular audits, archival testing, and recovery testing to ensure data can be retrieved as per the defined.
• Review the security best practice configuration for all critical assets.
• Oversee and monitor routine security administration.
• Define access privileges, control structures and resources.
• Administrating Exchange server 2013 on premises and on cloud (office365), besides Skype for business.
• Configure windows server 2003, 2008, 2012 R2 Domain among with AD, DNS, DHCP, GPO, and WSUS.
• Administrating and configuring FortiGate firewall rules, polices and IPsec VPN networks.
• Install, configure, test, and maintain operating systems, application software and system management tools.
• VMware ESXi designing and implementation.
• Administrating Microsoft SQL databases.
• Designing and Configuring Backup Strategy for all our machines and servers by Veritas Backup Exec and Symantec Backup Exec.
• Maintain the UPS(s), generators and other Data Center facilities.
• Establishing, installing, configuring, testing, maintaining, monitoring, and troubleshooting the network, establishing connections and firewalls.
• Administrating, configuring, and maintaining of the CCTV, NVRs, and Cameras.
• Communicate with vendors and other IT personnel for problems resolution.
• Maintain security, backup, and redundancy strategies.
• Responsible for All the factory Servers, Workstations, Hyper-V, File Server, IPsec VPN, Kaspersky Administration Server, Veritas DLO Backup, Symantec Backup Exec, Access Points, Scanners and Printers.
• Configuring Cyberoam and TMG firewalls.
• Configuring DNS & DHCP & Active Directory (Users, Computers, Groups, OU, GPO.)
• Supporting Desktops, Laptops, Scanners, Painters and Network Locally and Remotely.
• Handling all Factory Internet Problems with the ISP (Etisalat & TE Data).
• Following the Antivirus is up to date, all security patches are applied, and all the machines are secure.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Responsible for the backup procedures and ensuring that all backups had done properly.
• Develop help sheets and knowledge base articles for end users.
• Engaging with customers, capturing requirements, proposing technical solutions and technologies/products.
• Conduct research and gain knowledge of all key products and technologies.
• Deliver consistent product training, technology updates and key selling points.
• Conducting professional demos and presentations for end users.
• Member of team which Design and support the infrastructure & implementation of the network and configures the servers, storage, and whole data center.
• Responsible for implementing and providing high level of support for our clients.
• Troubleshoot computer problems; determine the source of computer problems (hardware, software, user access, etc.) and advise staff on appropriate action.
• Investigating, diagnosing and solving computer software and hardware faults.
• Perform hardware and software installations.
• Administrating Active Directory and especially group policy and user accounts and groups.
• Answer staff questions in person and via phone on all company supported applications.
• Carry out installations and configurations.
• Provide concepts and specifications for the backup and restore.
• Provide troubleshoots and support for printers, scanners and shared folders
• Troubleshooting technical problems and implementing solutions.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.