Incident Manager and SOC member (P4).
Dar Alhandasah
مجموع سنوات الخبرة :20 years, 9 أشهر
Incident Manager and SOC member (P4).
Senior IT Support Specialist
• Incident manager and ITSM administrator on BMC Remedy.
• Oversee Day-to-day operational activities are carried out in a timely & and reliable way. Prioritize incident, service requests and follow-up change management requests on BMC remedy using ITIL best practices.
• Asset management and follow-up IT procurement and external support.
• Managing Active Directory operation and User Access Management.
• Kaspersky Administrator and follow-up Vulnerability and patching (Kaspersky Admin, LogRhythm, Nexpose, Nexthink).
• Follow up Security Audits controls.
- SANS (SysAdmin, Audit, Network and Security).
- CCC (Cybersecurity Compliance Certificates).
- ISO 20000, ISO 27001 and CMMC.
- Follow up SLA and Monitor KPI.
• Cross function for Virtualization - vSphere operator, Essential Skills knowledge for CISCO Call manager, and Commvault backup.
• Manage Windows servers and follow up with service owners. Assist PMO office with IT requirements in projects, follow up with the contractor for Compliance, and our standard procedures are followed.
• Follow up on Customer satisfaction and continual service improvement.
• Good experience in Agile scrum methodology and Kanban board.
• System Administrator. (Domain, Mail, WSUS, WDS, Hyper-V, Barracuda Spam filter, MS CRM 4.0 & Network, Backup & Images, NAS Storage)
• Follow up with suppliers and any other office technical needs.
• Pre installation procedures and HW recommendations, Post installation, Implementation and support.
• Fortinet Router management & Internet Security & FTP site management.
• Supervise field installation and fabrication.
• Cooperate with R&D offices at UK.
• Managing deployments teams as well as prepare them to their duties, enhance their technical and soft skills to meet their tasks objectives.
• Pre installation procedures and HW recommendations.
• Followup Post installation, Implementation and support
• Identify productivity wastes, and come up with ideas to improve business processes.
• Supervise field installation and fabrication.
• Cooperate with R&D offices at UK.
• Oracle DBA-Install & Troubleshoot various Oracle products such as Oracle Database, Developer, and Designer, Implementing and support the Oracle system and report customer feedbacks, Customer requests and any bugs, and apply new forms and Sql scripts and Test new modifications, feedbacks, and system cycles.
• Perform backup tasks for daily processes on Tapes and servers.
• Secure Employees folders, source code and Network.
• Perform Hardware and software support and maintenance.
• Install, administrate and support the (LAN) including Proxy and ISA Servers, Virtual Private network (VPN), Routers, DHCP server, Active Directory.
• Implementation for eHOpe hospital system (Financial and medical) in Jordan & Qatar and KSA,
• Provide technical Support, Implementation and installation for MegaTrak Software and Hardware (Electronic fuel management System) For the Royal Court.
• Train new users and employees.
UNESCO - Higher/Secondary education project Amman, Jordan
Technical Support & Data entry
Hussein Atia Constructions
Amman, Jordan
Computer Technical Support & Data entry