Business Enablers and Payments solutions Management Consultant
Saudi Telecom
مجموع سنوات الخبرة :21 years, 1 أشهر
Responsibilities: • Reporting directly to the Business enablers and payments solutions director part of the Business finance Department • Consult, , Study, analyze and forecast any new projects in company from financial perspective • Identifying new payments solutions which can increase revenue and customer Experience. • Initiating and identifying new project requirement with Information Technology • Analyzing bill payments reports as per business needs • Advising on new possible trending inventions. • Raising RFI and RFPs with different vendors • Define financial business requirement, Instruct and support different teams from different departments to deliver new campaign and the Project requirements. • Share knowledge of new projects’ specification, logic and processes. • Work closely with Consumer Business, enterprise Business, Marketing, and Technology department in setting strategic and financial goals. • Review and analyze business and payments reports as per company’s need and specifications.
Responsibilities:
• Project management of the new Point of Sales Electronic Voucher Distribution System and Payment Gateway through Banks within the Zain network.
• Project assistant and coordination of the new Prepaid Convergent charging system provided by Ericsson to Replace The Current Nokia Siemens System.
• Manage the overall timely delivery and quality of assigned projects.
• Coordinating with different teams to deliver the Project requirements.
• Study, design, and define required functions to improve the overall architecture of Business support systems.
• Managing the implementation of all new products and services & ensuring that all product & services meet the quality of service requirements.
• Review of the success or failure of the operations managed services teams. This includes ensuring SLAs and KPIs.
• Performing day-to-day team administration routines like task scheduling, allocation, control, monitoring and feedback.
Achievements:
• Successfully delivered, as a team, the most innovative prepaid packages in the Market to the Saudi Arabian market.
• Successful migration to the new Convergent Charging System provided by Ericsson.
• Successfully Delivered the New Payment Gateway and Electronic voucher Distribution through Zain Network.
• Reported to the Manager - Network Life cycle Management for EMEA as individual contributor for deployment and support of IT/Telecom Networks.
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment.
• Provide technical Management support for VPN/MPLS Networks.
• Analyze and implement complex solutions and should forecast any complexity and challenges involved.
• Responsible to carry out new implementation, changes and migrations for the standard and customized customers to achieve on time & right first time delivery of solution and customer satisfaction
• Fulfill the holistic paradigm of the release management by providing added value in driving technical related subjects among heterogeneous entities.
• Implement network traffic and security monitoring software, and optimize server performance.
• Reduce the vulnerability and risk to the customer service by effective risk analyses and risk management reviewing in details the technical requests and solutions by knowledge and proactive audit for safe implementation
Achievements:
Managed the successful delivery and configuration of virtual network of some of the Top 100 Companies in the world such as Visa, Master Card, Dexia Bank, sun chemicals, .
Highlight:
• Prepared a prosperous research about the Egyptian stock exchange and the Egyptian companies included on the Internet.
Major Responsibilities:
• Developed new revenue generating opportunities through creative partnerships & promoting finance products for the company, regarding all that concerns the stocks and business in the Middle East.
• Reviewed and implemented new business support model to improve departmental performance & ensure that the right escalations and processes are in place to best support customers around the clock.
• Working as a lead role with the business development department to identify and secure external sources, Identify business functions and processes to build a strong and profitable product portfolio.
• Developing marketing & business development strategies to execute strategic direction & leadership of product line expansion expand customer base & reach new markets.
• Participated in the business development plan of the company and market penetration targets in the Middle-East market.
• Managed and developed client relationships within clients’ customer base, in order to generate revenue growth and ensure a high degree of customer satisfaction.
Other Designations Held:
• Jul. ’04 - June ’05: Proactive Surveillance and Monitoring Agent (PSM) - Orange Business Services, Cairo, Egypt
• November 2002 - January 2003: Online Editor - Good News International, Egypt
• July 2005 - January 2006: Team Leader (PSM)
Orange Corporate - Cairo, Egypt
Courses completed: Marketing, Business information systems, international business strategy, project management, operation management, financial management, personal and professional development, investment and portfolio management, Treasury and foreign exchange, managerial Economics, Strategic Management, Entrepreneurship and Innovation Management. Project: Integrating business strategy with Operation Strategy in Telecom companies.
Minor: Electronics GPA : 2.7 Coursework included: Fundamentals of Database Systems, Compiler Design, Computer Architecture, Object Oriented programming in C++, Software engineering, Operating systems, Algorithm Design, Data and communications, local area networks, wide area networks, ADA programming language, Pascal programming language, communications and its hardware components, hardware testing, securing the computer system. Graduation project: was to create an intelligent multi-agent market place on the Internet that affects the real world.