Customer Service Back Office
Wysada
Total years of experience :4 years, 8 Months
handle escalations from customer service representatives, report to management, handle online live chat and emails from customers.
It's a company part of MAPFRE; a global insurance and reinsurance company. Mainly my job was to answer all customer questions about vehicles/medical/ and travel insurance; provide services in case of emergencies and/or follow up with customers for any previously provided services. We covered most of the MENA region.
- Manage and handle calls, come to customer satisfaction over phone; emails; social media platforms; and over website feedbacks. - Social Media expertise, where I manage the company's Facebook pages based on monthly requirements, interaction with members of the page, and create site maps for trendy matters to be posted and scheduled on the pages.
I got the promotion after completing over a one year experience in working in the same store; became the branch manager, where I had to handle day-to-day sales; make sure store has stock; make new orders; plan monthly and annual sales reports; handle concerns of salesmen at the store; receive escalations from customers and resolving escalated feedback from salesmen and customers about the store, work behaviour, or merchandise.
Jelly Belly is an International Candy Store Franchise, they are in the confectionery business worldwide.
I was a salesman managing day-to-day merchandise, checking and making sure of shelves to be full of merchandise, guiding customers through the bulk sales method, answering and taking feedback from customers, reporting to manager about daily sales.
I also introduce the product and sell it to new and potential customers.
