BUSINESS DEVELOPMENT EXECUTIVE
AL ANSARI EXCHANGE
Total years of experience :18 years, 10 Months
1 Researching the market for identifying new business opportunities
2 Developing business proposals for new and existing customers
3 Explaining prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals
4 Developing strong customer relationships in order to generate high volume of prospective clients
5 Determining up-selling and cross-selling opportunities among different clients
6 Promoting company remittances by randomly visiting branches and making the customers aware of the current promotions to enhance the remittance sales.
7 Collecting clients data from different sources, approaching them and setting a meeting to make sales pitch and conducting the sales transactions
8 Performing Sales Promotion activities of different products of the organization
9 Taking part in certain business events representing the company for sales promotion activities or to ultimately increase its sales revenue by introducing existing or upcoming products & Services
10 Preparing department and individual sales report on monthly basis, minutes of the meetings etc and sharing them with the team.
1 Monitoring customer e-mails and the responses being made against them.
2 Sending mystery e-mails to customer support in order to evaluate the responses made.
3 Randomly selecting inbound and outbound calls and outgoing customer support e-mails for evaluation to highlight the errors.
4 Leading team of professionals, being an expert in customer services& sales and senior in the field.
5 Participating in official meetings and sharing views, prospects, innovative plans and procedures.
1 Receiving customer e-mails at Customer Support and acknowledging their queries, suggestions, requests and forwarding them to the relevant departments for prompt resolution. Making responses to customer e-mails.
2 Keeping strong follow-up of all the pending complaints/requests.
3 Dealing with the physical customers effectively and courteously satisfying them thoroughly.
4 Cross-sell bank products and services based on customer needs in accordance with the bank program standards
5 Handling transactions and acknowledging to the concerned department
6 Making efforts to retain dissatisfied customers.
1 Assisting customer satisfaction and retention through successfully resolving customer issues, requests and inquiries.
2 Entertaining all calling customers politely and with courtesy and abiding by the departmental norms and codes.
3 Attaining departmental and individual sales goals through promoting as well as cross-selling bank products on call.
4 Participating in sales activities and process of Retail Department in disciplined, steady manner.
5 Ensuring to demonstrate all sound judgment for decision making complying with set guidelines and methods.
1 Monitoring customer e-mails and the responses being made against them.
2 Sending mystery e-mails to customer support in order to evaluate the responses made.
3 Randomly selecting inbound and outbound calls and outgoing customer support e-mails for evaluation to highlight the errors.
4 Leading team of professionals, being an expert in customer services& sales and senior in the field.
5 Participating in official meetings and sharing views, prospects, innovative plans and procedures..
Master of Business Administration (MBA)
Bachelor of Commerce (B.Com)
HIGHER SECONDARY CERTIFICATE (HSC)
SECONDARY SCHOOL CERTIFICATE (SSC)
