Retail Manager
TVG GLOBAL EVENTS EXPERTS
Total years of experience :13 years, 10 Months
• Oversaw the day to day success of all 18 stores in Sustainability Zone by collaborating with Store Managers, fulfilling all H&S guidelines, managing Rota’s, staff head-count and stores coverage.
• Managed, coached, trained and inspired all store managers to succeed in their roles and support in Retail administration and enforced policies across the entire Zone.
• Supported Store management teams by ensuring they fulfill all the training requirements, collaborate with Regional trainer on the needs of the Retail teams.
• Provided commercial reports on business performance in collaboration with the Retail Operations General Manager.
• Monitored teams’ performance in support with the Human Resources.
• Provided both formal and informal feedback and support across all stores.
• Oversaw the stock takes and physical inventories as per the defined process with the support of Stores Operations team.
• Coached and developed the section managers and the sales team in order to enhance the sales volume.
• Was Responsible for the Turnover/Margins & Sales Analysis.
• Delegated and Empowered the Sales Team and Section Managers by means of Objectives.
• Participated in recruiting and interviewing the Sales Force.
• Been part of implementing a new strategy and procedure that lead to minimize Loss in terms of damaged products.
• Directed, Oversaw and managed daily operations of all Beirut Duty Free Shops at both Departures and Arrivals shops.
• Was responsible for all the Sales force team of 250 Sales assistants and Supervisors.
• Enforced company policies & procedures and implemented new processes.
• Set departmental goals and created plans of action for achieving them and achieving targets.
• Worked closely with the HR department to resolve employees’ issues & complaints.
• Trained new hires in company processes and procedures
Motivated, Coached and Led by example to ensure the consistently high level of service.
• Worked closely with Buyers and Retail Manager to set targets and incentives.
• Trained and promoted staff to provide exceptional customer service to all customers.
• Built long-term relationships with the VIP clients.
• Reviewed performance of all the staff and gave formal and informal feedbacks,
• Together with the Buyers & the Purchasing Manager, developed effective strategies to ensure the development of genuine clients’ relationships resulting in increased business opportunities.
• Certified by many luxury international watches brands ex: Omega, Tag Heuer, Baume & Mercier, Frederique Constant among many others .
• Was responsible for maximizing store contribution through exploiting every opportunity to drive sales.
• .Succeed to reduce stock loss and maintained cost controls and delivered the highest level of motivation and development to all staff members.
• Was responsible for applying and maintaining guidelines and standards for visual presentation and store Layout and appearance and recommending in-store promotions.
• Handled customers’ complaints and implemented solutions that led to customers’ satisfaction.
.
URL removed due to policy violation. Please contact support for further information.