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Omar Fares Mahgoub Gaballah, Customer Information Support Officer

Omar Fares Mahgoub Gaballah

Customer Information Support Officer·Department of Port and Customs Ajman

United Arab Emirates

Doctorate, Business Administration

Work experience

Total years of experience: 16 years, 4 months

Customer Information Support Officer

September 2023 - Present

Department of Port and Customs Ajman

Ajman, United Arab Emirates

September 2023 - Present

I started working as an Customer Information Support Officer in Ajman Port and customs,
And my job Description is providing Informations and support for customer service team about all transactions and Complaints
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Sr. Customer Service Executive

May 2022 - August 2023

Tamdeed Projects (Br of Etisalat)

Ajman, United Arab Emirates

May 2022 - August 2023

I had been worked in the same Project (Etisalat Prestige Account) for the previous 2 years and 6 months with Raya Customer Experience Company but I Got Promoted with an External Transfer to Etisalat Company in Ajman Site To Continue work in the same Project Etisalat Prestige Account with Outsourcing Management Business Company .
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Account Advisor

November 2019 - May 2022

Raya Contact Center

Cairo, Egypt

November 2019 - May 2022

I worked for Raya customer experience (Etisalat UAE Customer services ) in MS Account from Nov 2019 to Aug 2020,
And I got promoted with internal transfer to Prestige Account from Sep 2020
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

sales manager

August 2016 - September 2019

Filmar Filters

Cairo, Egypt

August 2016 - September 2019

It's a Turkish Company and Syrian General Manager, Syrian Commercial manager, and Egyptian Financial Manager,
It's very good deal with them, Company works in manufacturing and importing filters from its factory in Turkey and my job is make deals with another companies which works in Heavy transport cars and heavy equipment spare parts
I have In my team one Secretary to help me in accounting documents and one person to customer service and three persons from stock team to help me and three persons from Sales team to complete the deal ( deliver items and get the cash )
Company industry:
Sales Outsourcing
Job role:
Sales

Visual Merchandiser / Shift in charge

January 2016 - July 2016

Mothercare / M.H.Alshaya

Cairo, Egypt

January 2016 - July 2016

its the company’s main work is retail clothes
and has been the director of Egyption nationality, and its Very good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And I'm a Merchandiser And Shift in charge in this Branch but especially when I work as Visual merchandiser i feel like i drawing a picture of art
Company industry:
Retail & Wholesale
Job role:
Administration

Visual Merchandiser / Store in charge

January 2013 - January 2016

Mothercare / M.H.ALShaya

Sharm el Sheikh, Egypt

January 2013 - January 2016

its the company’s main work is retail clothes
and has been the director of Egyption nationality, and its Very good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And I'm a Visual Merchandiser And Store in charge in this Branch it was a Small Store,
but especially when I work as Visual merchandiser i feel like i drawing a picture of art .
Company industry:
Retail & Wholesale
Job role:
Administration

Visual Merchandiser / Assistant Store Manager

July 2011 - December 2012

Daly Dress / EL SHAMSI

Sharm el Sheikh, Egypt

July 2011 - December 2012

it was the company’s main work is retail clothes
and has been the director of Emirates nationality, and it was good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And i was a Visual Merchandiser And Assistant Store Manager in that Branch
Company industry:
Retail & Wholesale
Job role:
Management

Sale Associate / Visual merchandiser

January 2010 - June 2011

Luchi

Cairo, Egypt

January 2010 - June 2011

it was the company’s main work is retail clothes
and has been the director of Egyptian nationality, and it was Very good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And i had worked visual merchandiser for One Year and 6 monthes in that branch
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Bradford International

August 2024

August 2024

Doctorate, Business Administration

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Skills

Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Visual Merchandising
Expert
Visual Merchandising
Expert
Customer Service
Expert
Customer Service
Expert
Accounting
Expert
Accounting
Expert
Visual Merchandising
Expert
Visual Merchandising
Expert
Office
Expert
Office
Expert
Windows
Expert
Windows
Expert
flexibility
Expert
flexibility
Expert
Auto Cad
Beginner
Auto Cad
Beginner
Customer Service
Expert
Customer Service
Expert
Highly communications skills
Expert
Highly communications skills
Expert
Advanced research abilities
Expert
Advanced research abilities
Expert
Interactive and fast enough to learn new technologies and sciences
Expert
Interactive and fast enough to learn new technologies and sciences
Expert
Team work Management
Expert
Team work Management
Expert
Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Accounting
Expert
Accounting
Expert

Languages

English
Expert

Training and Certifications

Certifications
Experience Certificate
Jul 2016
Training
ISO Corporate Management
PDCA Group
Jan 2024
Flexibility
Mothercare
Oct 2013
Visual Merchandising
Mothercare
Jun 2013
Visual Merchandising
Mothercare
Feb 2014
Customer Service
Mothercare
Mar 2013

Hobbies

  • Learn new languages
  • Internet
  • Reading