Omar Fares Mahgoub Gaballah, Customer Information Support Officer

Omar Fares Mahgoub Gaballah

Customer Information Support Officer

Department of Port and Customs Ajman

Location
United Arab Emirates - Ajman
Education
Higher diploma, Accounting
Experience
15 years, 3 Months

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Work Experience

Total years of experience :15 years, 3 Months

Customer Information Support Officer at Department of Port and Customs Ajman
  • United Arab Emirates - Ajman
  • My current job since September 2023

I started working as an Customer Information Support Officer in Ajman Port and customs,
And my job Description is providing Informations and support for customer service team about all transactions and Complaints

Sr. Customer Service Executive at Tamdeed Projects (Br of Etisalat)
  • United Arab Emirates - Ajman
  • May 2022 to August 2023

I had been worked in the same Project (Etisalat Prestige Account) for the previous 2 years and 6 months with Raya Customer Experience Company but I Got Promoted with an External Transfer to Etisalat Company in Ajman Site To Continue work in the same Project Etisalat Prestige Account with Outsourcing Management Business Company .

Account Advisor at Raya Contact Center
  • Egypt - Cairo
  • November 2019 to May 2022

I worked for Raya customer experience (Etisalat UAE Customer services ) in MS Account from Nov 2019 to Aug 2020,
And I got promoted with internal transfer to Prestige Account from Sep 2020

sales manager at Filmar Filters
  • Egypt - Cairo
  • August 2016 to September 2019

It's a Turkish Company and Syrian General Manager, Syrian Commercial manager, and Egyptian Financial Manager,
It's very good deal with them, Company works in manufacturing and importing filters from its factory in Turkey and my job is make deals with another companies which works in Heavy transport cars and heavy equipment spare parts
I have In my team one Secretary to help me in accounting documents and one person to customer service and three persons from stock team to help me and three persons from Sales team to complete the deal ( deliver items and get the cash )

Visual Merchandiser / Shift in charge at Mothercare / M.H.Alshaya
  • Egypt - Cairo
  • January 2016 to July 2016

its the company’s main work is retail clothes
and has been the director of Egyption nationality, and its Very good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And I'm a Merchandiser And Shift in charge in this Branch but especially when I work as Visual merchandiser i feel like i drawing a picture of art

Visual Merchandiser / Store in charge at Mothercare / M.H.ALShaya
  • Egypt - Sharm el Sheikh
  • January 2013 to January 2016

its the company’s main work is retail clothes
and has been the director of Egyption nationality, and its Very good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And I'm a Visual Merchandiser And Store in charge in this Branch it was a Small Store,
but especially when I work as Visual merchandiser i feel like i drawing a picture of art .

Visual Merchandiser / Assistant Store Manager at Daly Dress / EL SHAMSI
  • Egypt - Sharm el Sheikh
  • July 2011 to December 2012

it was the company’s main work is retail clothes
and has been the director of Emirates nationality, and it was good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And i was a Visual Merchandiser And Assistant Store Manager in that Branch

Sale Associate / Visual merchandiser at Luchi
  • Egypt - Cairo
  • January 2010 to June 2011

it was the company’s main work is retail clothes
and has been the director of Egyptian nationality, and it was Very good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And i had worked visual merchandiser for One Year and 6 monthes in that branch

Sale Associate / Cashier at Wave Stores
  • Egypt - Cairo
  • January 2009 to December 2009

it was the company’s main work is retail clothes
and has been the director of Egyptian nationality, and it was Very good to deal with him and to work together in an integrated team to satisfy customer specifications and to persuade them at commodity that we offer them to sale And i had worked Cashier for One Year in that branch

Education

Higher diploma, Accounting
  • at Elmatrya Commerce institute
  • September 2009

I have a final exemption from performing military service

Specialties & Skills

Team Management
Administration
Visual Merchandising
Customer Service
Accounting
Visual Merchandising
Windows
flexibility
Auto Cad
Customer Service
Highly communications skills
Advanced research abilities
Interactive and fast enough to learn new technologies and sciences
Team work Management

Languages

English
Expert

Training and Certifications

ISO Corporate Management (Training)
Training Institute:
PDCA Group
Date Attended:
January 2024
Duration:
2 hours
Experience Certificate (Certificate)
Date Attended:
July 2016
Flexibility (Training)
Training Institute:
Mothercare
Date Attended:
October 2013
Duration:
360 hours
Visual Merchandising (Training)
Training Institute:
Mothercare
Date Attended:
June 2013
Duration:
430 hours
Visual Merchandising (Training)
Training Institute:
Mothercare
Date Attended:
February 2014
Duration:
500 hours
Customer Service (Training)
Training Institute:
Mothercare
Date Attended:
March 2013
Duration:
430 hours

Hobbies

  • Study new languages
  • Internet
  • Reading