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Omar Mahmoud Abugharbieh , Customer Insights Analyst - Industrial Engineering Intern

Omar Mahmoud Abugharbieh

Customer Insights Analyst - Industrial Engineering Intern·Orange - JORDAN

Qatar

Bachelor's degree, Bachelor's Degree – Industrial Engineering

Work experience

Total years of experience: 0 years, 3 months

Customer Insights Analyst - Industrial Engineering Intern

June 2024 - August 2024

Orange - JORDAN

Amman, Jordan

June 2024 - August 2024

During my internship, I learnt how to
Analyzed customer data to identify key trends and insights, leading to more effective targeted marketing efforts and improved customer retention.
Developed data visualization skills to effectively communicate complex data to stakeholders, which streamlined report preparation and enhanced decision- making.
Leveraged customer feedback in decision-making processes, ensuring that customer needs were central to strategy development and improving overall customer satisfaction.
Enhanced problem-solving and collaboration skills by working closely with cross-functional teams, leading to greater project efficiency and successful resolution of critical business challenges.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Company industry:
Telecommunications
Job role:
Engineering

Education

University of Jordan

September 2024

September 2024

Bachelor's degree, Bachelor's Degree – Industrial Engineering

Jordan

Skills

Quality Assurance
Beginner
Quality Assurance
Beginner
DEBATING
Intermediate
DEBATING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
LEAN SIX SIGMA
Intermediate
LEAN SIX SIGMA
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
Supply Chain Managment
Beginner
Supply Chain Managment
Beginner
consultant
Beginner
consultant
Beginner
DATA VISUALIZATION
Beginner
DATA VISUALIZATION
Beginner
COLLABORATION
Beginner
COLLABORATION
Beginner
VISUALIZATION
Beginner
VISUALIZATION
Beginner
BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Data analytics essentials from CISCO
Sep 2024
Certified as a Lean Six Sigma Yellow Belt

Training
Total Quality Management
The Hope International Company
Apr 2023
Show credentials
Project Management Professional
The Hope International Company
Sep 2022
Show credentials