Reports & Dashboard Specialist
IKEA SA - Ghassan Ahmed Al-Sulaiman Furniture Trading Co. Ltd.
مجموع سنوات الخبرة :18 years, 11 أشهر
BI Specialist (Nov 2013 - Present)
Responsible to Maintain IKEA Master version dashboard.
▪ Introduced Qlikview to IKEA SA, yet working as Qlikview developer and administrator
▪ Created in house dashboard for HR, sales, live sales and e-commerce dashboard to display Key business KPI’s
▪ Maintaining IKEA master version dashboard for sales and logistic
▪ Technical project manager for new MS dynamic CRM 2015.
▪ CRM administrator, Maintain and customize CRM locally according to business requirement.
▪ Inducing Mobile assisted Sales application for IOS and android with outside vendor. To show live sales from IKEA SA stores with main Sales KPI with one touch.
▪ Technical Project Leader in CRM integration with retail Mobile application.
MS SharePoint CRM (June 2013 - November 2013)
Country IT Support (September 2011 - June 2013)
In charge for IKEA SA service office support, and in charge to implement different project across IKEA Stores
▪ Responsible for service Office user support
▪ Handling IT department procurement
▪ Responsible to give IT orientation for new IKEA Co-worker
▪ Create a domain user ID and email account for IKEA users
▪ In-charge for communication with Inter-IKEA helpdesk to ensure availably of all Inter-IKEA applications
▪ Working on Active directory to maintain users/group and security group
▪ First level of exchange server support
▪ Administrator for IKEA DNS and DHCP server.
▪ SharePoint administrator, creating sites, lists, internal survey, etc…
▪ Conducting internal survey on IT services across IKEA SA, with TNS (www.tnsglobal.com ) As a result we found IKEA SA IT is ranked globally one of the top 5 company in IT.
▪ Microsoft CRM 2011 administrator
▪ Project leader for IKEA Sweden Extended LAN with IKEA SA, as a result of this, IKEA SA are able to access IKEA Sweden network as internal network. To secure accessibility for all IKEA applications.
▪ IT in-charge during the build-up of the new service office, to make sure all IT infrastructure are there according to IKEA SA standard
▪ Data Centre in-charge during the build-up for new service office to secure all IT services are up and running.
▪ Taring new joiner / existing IT helpdesk on 1st level support to ensure a quality of services.
▪ Work with the team to establish the 1st knowledge base in IKEA SA.
▪ IKEA food & Beverage IF&B system administrator, IF&B system is built on Microsoft Dynamic Nav 2009 R2.
▪ Technical Project leader during the implementation of IF&B module
▪ IF&B Technical support.
▪ IF&B POS layout and design using LS Retail.
▪ IKEA SA Service office Data Centre administrator, responsible for monitor all servers status
▪ Implement HP IRS (insight remote support) system on IKEA SA, to ensure all servers are online with HP for any hardware failure HP. To log Auto ticketing with HP.
▪ Responsible for IKEA SLA’s with HP, NCR POS machine.
▪ Very good knowledge working/ Maintaining HP Server DL380, DL560, HP Blade system and HP SAN storage.
o Managing All Operation on Retail Pro application(system admin)
o Creating & development all required reports to provide the right information on the right time to all Dept. Heads
o Creating COS Colcci Online System (Built-in house).
COS is aimed to translate the forms and modules from the MMSP (Colcci System): from a hard copy (Manual) into systematic forms
o Preparing IT Operation Plan and set the required KPI’s for benchmarking.
o Team Leader for Establishing IT Dept. for Colcci ME
o Creating and implementing the network infrastructure
o Monitoring overall Colcci ME’s IT hardware and software requirements.
o Coordinating with suppliers to ensure on time procurement of items
o Supporting and following up with the access door system
o Train Colcci ME staff on Company ‘s system applications
o Providing a Helpdesk for Colcci Employees, PC Maintenance & installation for new software’s
o Monitor Server health status / data centre conditions
o Configure / Maintain Domain Server and User control
o Remote support for all locations using VNC, Teamviwer
-Create & developed a new Tracking System for Reservations to in order to help the sales team, account, operation department and the management to stay up-to-date with the daily report.
-Responsible for the Daily Drivers schedule.
Creating Sales System
(Contacts and Quotations Management System) Using MS Access db & BVA
Analyst / Programmer in MIS Department.
-Developed new Control Management System for improved customer interface.
( Using SQL server as a DBMS and MS Access as a back office system )
-Created modules that modified the existing system data
( Using SQL Base and SQL Windows from Qupta )
- Supporting \ troubleshooting “Spare parts”, “Scrap”, “Raw material” systems
2278: Planning and Maintaining a Microsoft® Windows® Server 2003 Network Infrastructure
2073: Programming a Microsoft® SQL Server™ 2000 Database
2072: Administering a Microsoft® SQL Server™ 2000 Database
2275: Maintaining a Microsoft® Windows® Server 2003 Environment
2071: Querying Microsoft® SQL Server™ 2000 with Transact-SQL
2274: Managing a Microsoft® Windows® Server 2003 Environment
Level 302
2151 :Microsoft Windows 2000 Network and Operating System Essentials
2152: Implementing Microsoft Windows 2000 Professional and Server
Level 104 Intensive English Course
Level 101B