omar odeh

● Prepared and analyzed cancellation requests, allowing for better management of working capital.
● Developed a system for tracking and monitoring employees requests, allowing for improved reconciliation processes.
● Developed and maintained cash management policies and procedures that reduced reconciliation mistakes by 45%.
● Implemented a cash management system that improved liquidity and reduced risk.
● Created and maintained reports for management, including monthly daily and weekly reports.
● Perform Quality checks to make sure that all shops are conducting cash controlling are in compliance with and adherence to company policies & procedures.
● Check all Void requests and make sure that all are in compliance with the internal procedures.
● Perform Random cash control checks for shops to mitigate the financial risks.

• Contacts and visits prospective customers to determine needs
• Greeting and offering assistance towards customers entering the shops in a cheerful and professional manner.
• Accomplishing sales by constantly offering various suitable preferences, desires and necessities towards customers, facilitating and resolving customers’ inquires and conflicts through comprehensible guidance in a timely manner.
• Creates and performs sales presentations to match company's products/services with identified needs
• Sells products/services through face-to-face contact
• Remains knowledgeable of company's products/services to facilitate sales efforts
• Maintains sales records and prepares sales reports as required
• Contacting and cooperating with related and concerned parties in order to fulfill, resolve and follow up on customer inquiries, complaints, and conflicts within procedures.
• Often responsible for the moderately complex and somewhat difficult to close sales
• Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors.
• Representing a sound and consciousness of customers’ inquires, conflicts, Perceptions, worries, complaints, and suggestions, as well as facilitating and resolving customers’ inquires and conflicts through comprehensible guidance in a timely manner.
• Maintains a regular schedule of contact via phone/on-site visits
• Maintains regular contact with customers to ensure satisfaction
• Alerts client to new or improved products/services
• Develops relationships with client through dinners, outings, etc.
• Relays client feedback to product development staff
• Full background and technical support for Broadband services (ADSL, Wimax, 3G, 4G, )
• Supporting internet on smart phones
• Testing new devices (Routers, Dongles, Wingles, Mifis…etc) that support internet services before selling them for customers.
• Giving internet solutions according to customer needs.

Reporting directly to Head of Department (Call Center) on the following responsibilities: -

•Receives calls from customers to answer their queries and confirm services to agents.
•Receives calls from customers to answer their queries in national & international codes.
•Receives calls from customers to answer their queries in important land phone.
•Maintain phone call quality and make it as persuasive as possible.
•Maintain customer satisfactions by solving their problems and answering their inquiry.
•Apply any other tasks assigned by Supervisor or Team Leader.
as possible.
•Maintain customer satisfactions by solving their problems and answering their inquiry.
•Apply any other tasks assigned by Supervisor or Team Leader.

Reporting directly to Head of Department (Tours Department) on the following responsibilities: -

•Assistant and follow up with agents to make route of programs.
•Book and confirm services to agents
•Arrange with operation department meet and assist facilities for groups.
•Prepare welcome kits for groups’ prior arrival.
•Suggest selected tours for groups and individual upon request.
•Writing professional business letters to promote our company services.
•Assessment of tours and revise them accordingly

Reporting directly to Head of Department (Education Department ) on the following responsibilities: -

• Assistant Lecturer and skills leader for communication skills (listening/ speaking)
• Taught intermediate level communication skills courses.
• Responsible for the syllabus design, materials development for courses at all levels
• Design and implement communication skills tests
• Taught several skills such as reading, writing, speaking, grammar at different levels
• Teaching all levels of students in the Company’s Training Center.
• Creating course syllabuses for various levels of English language courses.
• Designing and carrying out full-time English language courses.
• Setting up training packages for various levels of students.
• Assessment and testing of students.
• Establish the leadership and development infrastructure to ensure that students are well-trained and meet highest standard of excellence.