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Lamees Khasawneh, Content Moderator

Lamees Khasawneh

Content Moderator·Concentrix,

Jordan

Bachelor's degree, Banking And Finance

Work experience

Total years of experience: 13 years, 2 months

Content Moderator

January 2023 - Present

Concentrix,

Amman, Jordan

January 2023 - Present

• Review and moderate global content across multiple platforms, handling more than 1, 000 cases
daily.
• Ensure compliance with company policies and international standards.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrative Assistant, Career Services & Academic Affairs

September 2020 - September 2021

Middle East University

Amman, Jordan

September 2020 - September 2021

• Supported students in career services, admissions, and academic registration.
• Managed official correspondence for the College of Medicine, HR, and registration offices.
• Coordinated conferences, events, and logistics for academic departments.
• Guided new students during peak registration periods, ensuring smooth onboarding.
Company industry:
Higher Education
Job role:
Community Services

Operations & Marketing Manager (Family Business)

January 2018 - July 2020

M Café

Irbid, Jordan

January 2018 - July 2020

• Oversaw daily operations, staffing, and scheduling to ensure smooth service delivery.
• Developed and executed marketing campaigns to grow customer base and brand awareness.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Community Services

Import & Export Coordinator

October 2015 - December 2017

Legend Logistics,

Amman, Jordan

October 2015 - December 2017

• Managed commercial and private logistics of imports to Canada, Levant, North Africa, and UAE.
• Coordinated with international shipping agents and ship captains.
• Oversaw transitions from air freight to marine shipping, including compliance with maritime rules
(Suez Canal, Aqaba).
• Served hundreds of clients weekly, ensuring timely shipment tracking and delivery.
Company industry:
Shipping
Job role:
Logistics and Transportation

Import & Export Coordinator

January 2013 - October 2015

Bridge Freight Services,

Amman, Jordan

January 2013 - October 2015

• Handled export and import operations by sea and air for regional and international markets.
• Prepared quotations, invoices, and client proposals.
• Built relationships with clients and global shipping agents.
Company industry:
Shipping
Job role:
Logistics and Transportation

customer service representative

January 2012 - January 2013

BCI Samsung Mobile

Amman, Jordan

January 2012 - January 2013

Worked as a customer service representative at a mobile repair company. Responsible for receiving customers’ devices, registering repair requests, managing service orders, and providing excellent customer service. Developed strong communication, organizational, and problem-solving skills.
Company industry:
Technical Maintenance & Repair
Job role:
Maintenance, Repair, and Technician

Education

Yarmouk University

June 2008

June 2008

Bachelor's degree, Banking And Finance

Jordan

GPA (percentage): 75%

GPA (percentage): 75%

Studied Finance and Banking, gaining knowledge in financial management, banking operations, and investment analysis. Equipped with analytical and problem-solving skills relevant to finance and banking roles.

Skills

Logistics

Expert

Customer Service

Expert

Project Management

Expert

Teamwork

Expert

Management

Expert

ADMINISTRATIVE FUNCTIONS

Expert

ACADEMIC AFFAIRS

Intermediate

BUSINESS CORRESPONDENCE

Intermediate

EVENT MANAGEMENT

Intermediate

LOGISTICS

Expert

OPERATIONS

Expert

PROJECT MANAGEMENT

Intermediate

SOCIAL MEDIA MARKETING

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Project Management Professional
Dec 2025

Hobbies and interests

Volunteering
Traveling
Reading