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Omayma Bahlouli, People and Culture Manager

Omayma Bahlouli

People and Culture Manager·La Maison Engineering Consultancy and Real Estate

Saudi Arabia

Master's degree, Business psychology

Work experience

Total years of experience: 9 years, 9 months

People and Culture Manager

August 2024 - Present

La Maison Engineering Consultancy and Real Estate

Abu Dhabi, United Arab Emirates

August 2024 - Present

Managing the recruitment process to attract and hire qualified candidates for various positions
within the company.
Employee Onboarding:
Compensation Workforce
Succession Recognition Resolution:
Health, Safety, and Wellness Initiatives:
Employee Engagement Surveys & Feedback:
Change Management:
Diversity, Equity, and Inclusion (DEI)

Company industry:
General Engineering Consultancy
Job role:
Human Resources and Recruitment

Pricing Analyst

August 2019 - Present

cimpress

Tunis, Tunisia

August 2019 - Present

-creating promotions and discounts
-maintaining the price margins
-working on data scraping and data comparison between our competitors
-setting price value for products
-maintaining a good pricing strategy
-creating adhocs for tv/radio

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Human Resources Training and Development Consultant (Freelance)

July 2025 - December 2025

Alpha Group

Jeddah, Saudi Arabia

July 2025 - December 2025

-Partnered with leadership and HR to assess learning needs and define capability priorities aligned with business
strategy.
• Designed and delivered end‑to‑end training solutions (classroom, virtual, and e‑learning) to build technical,
behavioral, and leadership skills.
• Facilitated workshops, coaching, and train‑the‑trainer programs to embed best practices in daily operations.
• Evaluated training effectiveness using feedback and performance metrics, implementing continuous improvements
to programs.
• Led the design, review, and implementation of HR policies and procedures for training, onboarding, and employee
development.
• Ensured HR and learning policies complied with labor laws and internal governance, reducing legal and operational
risk.
• Developed clear SOPs and guidance materials to support consistent application of HR and training procedures.
• Planned and executed rollout of new HR and learning policies, including communication and stakeholder
engagement activities.
• Delivered training on HR policies, code of conduct, and procedures to managers and employees to drive consistent
application.
• Advised on HR best practices, learning culture, and organizational development to improve engagement and
performance.

Company industry:
Pharmaceutical Manufacturing

Part time Onboarding Specialist and Cabin Crew

July 2023 - July 2024

Wizz Air Abu Dhabi

Abu Dhabi, United Arab Emirates

July 2023 - July 2024

• Welcoming New Employees: Introduce new hires to the companys systems, structures, and culture, ensuring
they feel supported from day one.
• Technical Setup: Assist with the necessary technical setups to get new employees operational.
• Document Management: Help employees complete their payroll, benefits, and compliance documentation.
• Resource Creation: Develop guides, handbooks, and other resources to aid in the onboarding process.
• Policy Communication: Present new policies, procedures, and company values to new employees.
• First Point of Contact: Serve as the primary point of contact for any questions or concerns during the
onboarding process.
Cabin Crew Responsibilities:
• Safety & Customer Care: Ensure the safety and well-being of passengers during flights while providing
exceptional service.
• In-Flight Duties: Perform in-flight services like meal distribution, customer assistance, and ensuring safety
procedures are followed.

Company industry:
Airlines

Corporate Trainer

September 2022 - June 2023

Property Shop Investment

Abu Dhabi, United Arab Emirates

September 2022 - June 2023

• Conduct onboarding for new hires, Helping them learn the company policies
• Showing new hires their job duties
• Conducting orientation tours
• Ensures all training and development activities (department specific and general property training) are strategically
linked to the organizations mission and vision.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Help employees identify specific behaviors that will contribute to service excellence.
• Ensure employees receive on-going training to understand clients expectations.
• Use effective training methods to ensure employees have a good understanding of customer journey and can
demonstrate client satisfaction skills.
• Meet with training cadre on a regular basis to support training efforts.
• Observe service behaviors of employees and provide feedback to individuals and/or managers.
• Concluded staff training in onboarding and soft skills, company best practices and technical trainings.
• Conducted in-depth consultations to obtain knowledge on company background, business goals and training
required

Company industry:
Real Estate
Job role:
Training and Development

Pricing and Marketing Team Leader

August 2019 - August 2022

CIMPRESS SARL

Tunis, Tunisia

August 2019 - August 2022

• Assuring appropriate training programs for team members, setting strategy and monitoring progress towards
goals.
• Monitoring the hiring process and creating the case studies and technical assessments to maintain the correct
selection process.
• Leading a team of 5 members as a start to end up with 12 employees under my supervision and taking part in
expanding operations and creating new business opportunities.
• Determining the appropriate pricing and value of the companys goods and services
• Arrange marketing campaigns and execute site promotions
• Create Coupon codes and radio/TV adhocs
• Support the sales teams in delivering pricing for RFP responses and non-RFP sales opportunities
• Determine competitive pricing strategies to gain market share and achieve revenue goals.
• Conduct research to learn the history of the product and previous market trends.
• Communicate with company stakeholders and track the sales of the product or service over time, making changes
to the price as necessary to maximize profit.
• Work closely with sales rep and rates department to ensure customers are being charge the correct amount

Company industry:
Call Centers & Customer Care Outsourcing

Uk customer care specialist

September 2016 - August 2019

Cimpress

Tunis, Tunisia

September 2016 - August 2019

Basically I work as a care specialist, I guide the customers and provide them with the adequate information regarding designs, products and also online marketing like websites, e-mail marketing.. since I had a good training on digital products.

Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Human Resources Officer

August 2017 - July 2019

Cimpress SARL

Tunis, Tunisia

August 2017 - July 2019

• Coordinating new-hire orientation and logistics, including scheduling, materials, and checklists for all required
tasks
• Supporting staff members who have HR-related issues and concerns, such as compensation, benefits, rewards
and recognition, vacation, misconduct, and problem resolution
• Maintaining HR records and employee files in accordance with compliance regulations and policies, and
provide organizational change information for charts and presentations
• Participating in HR technology groups and forums, and attend vendor webinars on current software
capabilities and enhanced functionalities
• Working closely with payroll, marketing, pricing and other departments, exercising discretion while working
with highly confidential information
• Continually making adjustments to processes to improve the management and accessibility of key analytical
data

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Customer Care Specialist

September 2016 - July 2017

CIMPRESS SARL

Tunis, Tunisia

September 2016 - July 2017

• The ability to respond appropriately under pressure
• Sound judgment and excellent problem-solving skills
• The ability to speak a second language may be advantageous
• A positive attitude and the ability to build relationships with clients
• The flexibility to work irregular hours, when required
• Superb written and verbal communication skills
• Liaising with colleagues or managers to find the best solutions to customers issues
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services
can be improved.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University of Carthage

June 2021

June 2021

Master's degree, Business psychology

Tunisia

Highest school of languages Tunis

June 2016

June 2016

Higher diploma, Yes

Tunisia

University of Carthage

June 2016

June 2016

Bachelor's degree, Business English

Tunisia

Skills

I'm good with Microsoft word , Excel , illustrator and Photoshop
Intermediate
I'm good with Microsoft word , Excel , illustrator and Photoshop
Intermediate
COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
EMPATHY
Intermediate
EMPATHY
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
PEOPLE MANAGEMENT
Intermediate
PEOPLE MANAGEMENT
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

French

Expert

Spanish

Intermediate

Memberships

نبراس للعمل التطوعي

mental health support for kids

January 2013

Training and Certifications

Certifications
Agile Certification

Training
Agile
Cimpress
Jun 2018

Hobbies and interests

Movie and movie memorabilia collecting