Omayma Bahlouli

Managing the recruitment process to attract and hire qualified candidates for various positions
within the company.
Employee Onboarding:
Compensation Workforce
Succession Recognition Resolution:
Health, Safety, and Wellness Initiatives:
Employee Engagement Surveys & Feedback:
Change Management:
Diversity, Equity, and Inclusion (DEI)

-creating promotions and discounts
-maintaining the price margins
-working on data scraping and data comparison between our competitors
-setting price value for products
-maintaining a good pricing strategy
-creating adhocs for tv/radio

-Partnered with leadership and HR to assess learning needs and define capability priorities aligned with business
strategy.
• Designed and delivered end‑to‑end training solutions (classroom, virtual, and e‑learning) to build technical,
behavioral, and leadership skills.
• Facilitated workshops, coaching, and train‑the‑trainer programs to embed best practices in daily operations.
• Evaluated training effectiveness using feedback and performance metrics, implementing continuous improvements
to programs.
• Led the design, review, and implementation of HR policies and procedures for training, onboarding, and employee
development.
• Ensured HR and learning policies complied with labor laws and internal governance, reducing legal and operational
risk.
• Developed clear SOPs and guidance materials to support consistent application of HR and training procedures.
• Planned and executed rollout of new HR and learning policies, including communication and stakeholder
engagement activities.
• Delivered training on HR policies, code of conduct, and procedures to managers and employees to drive consistent
application.
• Advised on HR best practices, learning culture, and organizational development to improve engagement and
performance.

• Welcoming New Employees: Introduce new hires to the companys systems, structures, and culture, ensuring
they feel supported from day one.
• Technical Setup: Assist with the necessary technical setups to get new employees operational.
• Document Management: Help employees complete their payroll, benefits, and compliance documentation.
• Resource Creation: Develop guides, handbooks, and other resources to aid in the onboarding process.
• Policy Communication: Present new policies, procedures, and company values to new employees.
• First Point of Contact: Serve as the primary point of contact for any questions or concerns during the
onboarding process.
Cabin Crew Responsibilities:
• Safety & Customer Care: Ensure the safety and well-being of passengers during flights while providing
exceptional service.
• In-Flight Duties: Perform in-flight services like meal distribution, customer assistance, and ensuring safety
procedures are followed.

• Conduct onboarding for new hires, Helping them learn the company policies
• Showing new hires their job duties
• Conducting orientation tours
• Ensures all training and development activities (department specific and general property training) are strategically
linked to the organizations mission and vision.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Help employees identify specific behaviors that will contribute to service excellence.
• Ensure employees receive on-going training to understand clients expectations.
• Use effective training methods to ensure employees have a good understanding of customer journey and can
demonstrate client satisfaction skills.
• Meet with training cadre on a regular basis to support training efforts.
• Observe service behaviors of employees and provide feedback to individuals and/or managers.
• Concluded staff training in onboarding and soft skills, company best practices and technical trainings.
• Conducted in-depth consultations to obtain knowledge on company background, business goals and training
required

• Assuring appropriate training programs for team members, setting strategy and monitoring progress towards
goals.
• Monitoring the hiring process and creating the case studies and technical assessments to maintain the correct
selection process.
• Leading a team of 5 members as a start to end up with 12 employees under my supervision and taking part in
expanding operations and creating new business opportunities.
• Determining the appropriate pricing and value of the companys goods and services
• Arrange marketing campaigns and execute site promotions
• Create Coupon codes and radio/TV adhocs
• Support the sales teams in delivering pricing for RFP responses and non-RFP sales opportunities
• Determine competitive pricing strategies to gain market share and achieve revenue goals.
• Conduct research to learn the history of the product and previous market trends.
• Communicate with company stakeholders and track the sales of the product or service over time, making changes
to the price as necessary to maximize profit.
• Work closely with sales rep and rates department to ensure customers are being charge the correct amount

Basically I work as a care specialist, I guide the customers and provide them with the adequate information regarding designs, products and also online marketing like websites, e-mail marketing.. since I had a good training on digital products.

• Coordinating new-hire orientation and logistics, including scheduling, materials, and checklists for all required
tasks
• Supporting staff members who have HR-related issues and concerns, such as compensation, benefits, rewards
and recognition, vacation, misconduct, and problem resolution
• Maintaining HR records and employee files in accordance with compliance regulations and policies, and
provide organizational change information for charts and presentations
• Participating in HR technology groups and forums, and attend vendor webinars on current software
capabilities and enhanced functionalities
• Working closely with payroll, marketing, pricing and other departments, exercising discretion while working
with highly confidential information
• Continually making adjustments to processes to improve the management and accessibility of key analytical
data

• The ability to respond appropriately under pressure
• Sound judgment and excellent problem-solving skills
• The ability to speak a second language may be advantageous
• A positive attitude and the ability to build relationships with clients
• The flexibility to work irregular hours, when required
• Superb written and verbal communication skills
• Liaising with colleagues or managers to find the best solutions to customers issues
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services
can be improved.