Project Manager
TrueERP, Inc.
Total years of experience :16 years, 4 Months
• Consistently create Statement of Work (SOW) and Project Detail Scope Statement
• Efficiently design WBS, activity list, network diagram and determine critical path.
• Fully estimate resource requirements, time and cost and render assigning work activities to team members, using RACI matrix.
• Successfully perform risk identification, risk analysis and risk response planning.
• Adequately execute quality audits, work for continuous improvement.
• Effectively plan and manage vendors and third-party stakeholders.
• Consistently training users and support after going live.
• Actively spearhead stakeholder engagement and expectations.
• Efficiently oversee corrective actions or change requests accordingly.
• Fully participate with in-house and third-party developers, Data management as well as importing data as required by the new system.
• Adequately ensuring all things are covered and ready for GO-LIVE date.
• Spearheaded different projects from LMS to App developments.
• Gathered requirement from customers for the application development.
• Met with developers and clarified customer’s perspectives.
• Demonstrated the BETA version before handing over the final product.
• Developed course with the help of international faculty/teachers.
• Monitored team accountability related to delivery commitments.
• Ensured product delivery within time and budget.
• Attended management meetings to give status updates.
• Assigned responsibilities and weekly performance meetings.
• Met the monthly sales target and handling the budget.
• Supervised, interviewed, trained, scheduled staff.
• Responsible for sales training to the sales team.
• Generated monthly sales reports and managed service deliveries.
• Commended for being client dedicated, dependable, and efficient.
• Established and maintained extensive relationships with key clients to maximize retention and referrals.
• Solicit lost business with the sole purpose of increasing revenue through profitable sales and client development.
• Demonstrated best practices for position management, trade execution, middle and back office resulting in streamlining client operational workflow.
• Guided, mentored, and trained new sales reps on sales strategy and process.
• Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Training.
• Handled multiple Projects simultaneously thereby leveraged valuable company resources.
• Maintained a high level of customer satisfaction.
• Responsible for hiring, training, developing and managing the overall performance of team member.
• Established and grew customer relationship.
• Demonstrated consistency in task prioritization and excellence in time management.
• Gathered and critically analyzed market competitive intelligence.
ITIL Foundation
PMP (Project Management Professional)