Consultant at Tangent Int'l for du (EITC) Managed Services Project with Huawei
Tangent International
Total des années d'expérience :17 years, 3 Mois
My current responsibilities include but are not limited to;
Managing sub-vendors for problem management ensuring customer’s SLA.
Ensuring rapid response and tracking trouble tickets till their timely resolution following Huawei’s agreed strict SLAs with the customer.
Planning network cluster upgrades to latest available SW releases and conducting Acceptance Test Procedures before implementation.
Planning and managing Change Requests related to the relevant domains (including Fault-fix, Emergency, and Planned CRs).
Assisting planning teams (Data Services, IBS, Business, Network Security) in conducting pre and post-implementation testing for network-wide planned changes.
Preparing and sharing daily health-check and performance management reports for ensuring network’s stability and taking pro-active actions, if required.
Technologies worked on:
Public WiFi Solution: du’s WiFi hotspots extensively available in several public locations such as Malls, Metro Stations, Restaurants, Hospitals etc.
Alcatel-Lucent's Femto Small Cell Solution: ALU’s Virtual RNC (BSR GW), Brick Firewall 1200HS, AAA/ALSMS, Motive’s Home Device Manager (5580 HDM) and various Small Cell models. Worked on the project since the inception till final BCR3.0 release upgrade and day-to-day operations.
AAA Frontend & Database Servers for Fixed Line Subscribers: EliteCore and Ericsson’s NetOp Frontend & Database Servers for Fixed subscribers.
WLAN Services in Dubai Metro Project: Nomad Digital's Communication System (Cisco 6509 Switches, Home Agents, Fleet Managers & DBs).
Leading a team consisting of 10 subject matter experts performing a 12-hrs shift operation for more than 30 accounts in 27 countries contracted to NSN’s Global Technical Support for Wireless Technologies level-2 support.
Risk/impact analysis of new product features and customer proposals. Supervising testing of new and existing SW loads in regional lab environment for troubleshooting common issues and problem management.
Responsible for maintaining service level agreements with the Customers around the globe as well as reviewing the Technical Incident Reports for outages.
Acting as liaison between worldwide local Network Accounts and level-3 Development teams in Swindon, Chicago, India and China.
Carrying out internal team meetings and consulting the product development teams for speedy recovery of the issues being faced.
Technologies worked on: IP Access, WiFi, WiMAX & pre-WiMAX PTP, PTMP links.
Among founding members of Motorola Regional Expertise Center, developing its internal processes/SOPs, account specific strategy implementation, internal team structuring and level-3 escalations, developing a knowledge base and setting up the regional testbed.
Was awarded with Motorola’s BRAVO achievement award, 2011 for my relentless contribution in developing this organization as an integral part of Motorola’s CNRC.
Fulfilled the role of Technical Support Engineer for regional accounts under Motorola regional support (Wateen and Wi-Tribe).
Responsible for pro-active problem detection and network KPI improvements while being an integral part of the regional Rapid Response Team.
Acted as a shift lead for NOC working in 24x7 shift operations and conducted knowledge sharing sessions with the designated FO resources.
Worked on traffic analysis tools such as Maxzilla (Motorola’s Tool), free wares such as PRTG, MRTG and CACTI to analyze and enhance performance of network elements.
Was directly involved in upgrading the network through the initial pre-WiMAX solution to WMX2.0, WMX2.5, WMX3.0 and trial stages of WMX4.0.
Performed duties as lead, network integration team for the central region’s planning and deployment team while closely monitoring the progress of network implementation while making sure that the project quality and timelines are adhered to.
Managed a team of 6 integration engineers from the central region deployment team while also acted as technical escalation point for issues found during integration and release upgrade phase.
Mobilized filed team from the planning and surveying stage till the actual implementation and integration stages.
Technologies: Transmission Backbone, WiMAX RAN and Core, ASN GW.
One of the first few people who were involved in integration, field and technical support for World’s first commercial WiMAX network, Wateen since its trial stage.
Carrying out deployment of the network’s end-to-end integration according to the WiMAX standards while meeting the challenging deadlines day in and day out.
Carrying out customer Acceptance Test Procedures for the WiMAX sites and Core (Data Center) throughout Wateen’s central and north region.
Nationwide Phase 1 (Motorola-ULAP) & Phase-2 deployment and integration.
ASN design finalization and deployment for Wateen. ASN included CAPC, EMS, Smart Edge router and XMR foundry switch.
Transmission/Backhaul deployment for Sagem & NEC devices.
Basic remote and on-site troubleshooting of Cisco provider and provider edge routers including Cisco 10720, 7609, 7613 and 12816.
Remote and on-site Customer premises equipment support Implementing remote network parameters such as QoS implementation, ME3400 log formatting, AP up gradation, remote CPE up gradation.