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Omer Khalid, Network & Systems Engineer

Omer Khalid

Network & Systems Engineer·Samar Alghabat Hospitality,

Saudi Arabia

Master's degree, computer applications

Work experience

Total years of experience: 11 years, 11 months

Network & Systems Engineer

April 2023 - November 2024

Samar Alghabat Hospitality,

Doha, Qatar

April 2023 - November 2024

• Spearheaded the management of enterprise LAN/WAN and wireless infrastructure, ensuring seamless support for over 150 endpoints with a remarkable 99.9% uptime.
• Administered and optimized Cisco, Fortinet, and Palo Alto firewalls, enhancing security protocols through effective VPN, NAT, and IPS/IDS configurations.
• Deployed and maintained critical services including Windows Server, Active Directory, DNS, DHCP, and Group Policy, streamlining IT operations.
• Achieved a 15% reduction in downtime and a 20% improvement in Mean Time to Repair (MTTR) by implementing PowerShell automation and proactive monitoring strategies.
• Cultivated a collaborative environment to provide top-tier technical support, driving user satisfaction and operational efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Network & Systems Engineer

January 2021 - April 2023

Sharg Alneel Hospital,

Khartoum Bahri, Sudan

January 2021 - April 2023

• Enhanced Cisco routing, switching, and VLAN architecture, resulting in a 20% increase in network performance.
• Oversaw the management of over 200 Active Directory users, implementing least-privilege access controls to strengthen security.
• Conducted regular patching, backup, and disaster recovery processes for critical healthcare systems, ensuring data integrity and system availability.
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues, improving overall IT support efficiency.
• Developed and maintained documentation for network configurations and IT procedures, facilitating knowledge sharing and training for team members.
• Leveraged strong problem-solving skills to address user inquiries and technical challenges, enhancing user satisfaction and operational effectiveness.
Company industry:
Medical Hospital
Job role:
Information Technology

IT Support Technician

January 2023 - January 2023

Samar Alaghabat Hospitality Company

Doha, Qatar

January 2023 - January 2023

Managed and maintained network infrastructure across business operations ensuring minimal downtime.
•
•
•
Provided Tier 1 / Tier 2 technical support for users and operational departments.
Configured and monitored firewall/security systems to maintain network protection.
Troubleshot hardware, software, printers, and connectivity issues.
Supported business-critical applications and system availability.
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

IT Support Specialist

January 2021 - January 2023

East Nile Hospital

Khartoum Bahri, Sudan

January 2021 - January 2023

Administered Active Directory environment supporting 120+ users.
•
•
Managed user accounts, permissions, and group policies.
Improved network/system performance through proactive monitoring and troubleshooting.
Supported daily IT operations including workstation deployment and maintenance.
Assisted in maintaining secure and stable IT infrastructure.
Company industry:
Medical Hospital
Job role:
Information Technology

Freelance IT Support Engineer

January 2016 - January 2021

Freelance

Khartoum, Sudan •Remote

January 2016 - January 2021

• Delivered comprehensive IT support and infrastructure services to over 20 diverse clients, enhancing operational efficiency.
• Expertly installed and configured LAN/WAN networks, routers, switches, and wireless access points, ensuring seamless connectivity.
• Deployed and managed CCTV systems, printers, and endpoint devices, improving security and productivity for business clients.
• Conducted thorough remote and onsite troubleshooting for hardware, software, and network issues, achieving high-resolution rates.
• Offered strategic technical consultation for infrastructure upgrades and security enhancements, driving improved performance and safeguarding assets.
Company industry:
IT Services
Job role:
Information Technology

Freelance IT Support Engineer

January 2016 - January 2021

free lancer

Khartoum Bahri, Sudan •Remote

January 2016 - January 2021

Delivered IT support and infrastructure services for 20+ clients across multiple industries.
•
•
•
Installed/configured LAN/WAN networks, routers, switches, and wireless access points.
Deployed CCTV, printers, and endpoint devices for business clients.
Performed remote and onsite troubleshooting for hardware/software/network issues.
Provided technical consultation for infrastructure upgrades and security improvements.
Company industry:
IT Services
Job role:
Information Technology

odoo development

August 2018 - January 2019

Lootah IT Solutions

Coimbatore, India

August 2018 - January 2019

• Installed Odoo on various systems, utilizing both community and enterprise editions to meet diverse client needs.
• Set up virtual environments to streamline Odoo project management and enhance development efficiency.
• Gained in-depth knowledge of Odoo architecture, including models, views, controllers, and the ORM layer, ensuring robust application design.
• Developed custom modules tailored to specific business requirements, effectively encapsulating unique features to improve functionality.
• Transitioned from Odoo development to IT management, focusing on technical support and engineering to enhance system reliability and user satisfaction.
• Leveraged Odoo expertise to lead IT initiatives, improving operational efficiency and driving technology adoption across teams.
Company industry:
IT Services
Job role:
Training and Development

Network Administrator

January 2015 - December 2016

Zain Telecom,

Khartoum, Sudan

January 2015 - December 2016

• Managed and optimized Cisco network infrastructure to enhance connectivity and performance across the organization.
• Configured and maintained Fortinet firewalls, ensuring robust security protocols and safeguarding sensitive data.
• Administered Windows Server environments, streamlining user access and improving system reliability.
• Implemented enterprise backup solutions, achieving a 99% data recovery success rate and minimizing downtime.
• Provided technical support to end-users, resolving issues efficiently and improving overall user satisfaction.
• Collaborated with cross-functional teams to develop IT strategies that align with business goals and enhance operational efficiency.
Company industry:
Telecommunications
Job role:
Information Technology

Network Administrator

January 2012 - December 2013

Ministry of Interior,

Khartoum, Sudan

January 2012 - December 2013

• Managed and optimized Cisco LAN networks to ensure high availability and performance.
• Configured and maintained VLANs to enhance network segmentation and security.
• Administered Windows Server 2008 environments, providing reliable support for critical applications.
• Developed and implemented disaster recovery plans to safeguard data integrity and minimize downtime.
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Provided technical support and training to end-users, improving overall user satisfaction and productivity.
• Leveraged industry best practices to enhance IT infrastructure and streamline operations.
Company industry:
Public Administration
Job role:
Information Technology

Education

Bharathiar University

May 2019

May 2019

Master's degree, computer applications

India

GPA (percentage): 88%

GPA (percentage): 88%

Frist class

Bharathiar University

January 2019

January 2019

Master's degree, information technology

India

Sudan University of Science and Technology

November 2012

November 2012

Bachelor's degree, applied Statistics

Sudan

Skills

Technical Support

Expert

Networks

Expert

IT Technical Support

Expert

Windows Network Administration

Expert

System Administration

Expert

Data Entry

Expert

Data Input

Expert

Outlook

Expert

Operating Systems

Expert

System Administration

Expert

Windows Server

Expert

Computer Hardware Troubleshooting

Expert

PC Networking

Expert

Installation

Expert

Administration

Expert

Hardware

Expert

Microsoft Office

Expert

Customer Service

Expert

IT Technical Support

Expert

Desktop Support

Expert

Technical Support

Expert

Switch

Expert

Management

Expert

Sales

Expert

Receptionist

Expert

Front Office

Expert

Teamwork

Expert

Client Service

Expert

Administrative

Intermediate

Public Relations

Expert

Accounting

Expert

Marketing

Expert

Microsoft Excel

Expert

CCTV / IP Camera Systems

Intermediate

Network Troubleshooting

Expert

VPN Configuration

Intermediate

IT Support (Hardware & Software)

Expert

ERP Systems (Odoo)

Intermediate

Sales Representatives

Expert

Training

Intermediate

IP/TCP

Expert

Access Point

Expert

Forigate

Expert

CONTINUOUS AVAILABILITY

Intermediate

Science

Expert

Active Directory

Expert

Oracle

Intermediate

CCNA

Expert

Backup

Expert

Network Security

Expert

IP

Expert

WAN

Expert

IP Networking

Expert

DOMAIN NAME SYSTEM

Intermediate

END USER TRAINING AND SUPPORT

Intermediate

CISCO CERTIFIED NETWORK ASSOCIATE CCNA ROUTING AND SWITCHING

Intermediate

DYNAMIC HOST CONFIGURATION PROTOCOL DHCP

Intermediate

HOTEL RESERVATION SYSTEMS

Intermediate

INFORMATION TECHNOLOGY

Intermediate

LOCAL AREA NETWORKS

Intermediate

NETWORK ADMINISTRATION

Intermediate

VIRTUAL LOCAL AREA NETWORK VLAN

Intermediate

WIDE AREA NETWORKS

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Memberships

LinkedIn IT groups

Member

March 2024

Active member in Cisco Networking & IT groups on LinkedIn since 2021

Member

March 2021

Training and Certifications

Certifications
Effective Leadership –
Data Science & Analytics
IT for Business Success
Google IT Support Professional Certificate
CCNP Enterprise (ENCOR)
McKinsey Forward Program
Google IT Support Professional Certificate
CCNP Enterprise (ENCOR)
CCNP ENTERPRISE
CISCO
Mar 2024
ccnp enterprise core
Mar 2021 - Mar 2024

Hobbies and interests

Fitness and Sports,Blogging or Writing,Volunteering,Gardening.