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• Deliver consultative tableside selling, recommending menu items, premium add-ons, and beverage pairings to
maximize guest spend
• Consistently exceed personal sales targets through upselling, cross-selling, and building rapport with regular
customers
• Manage a personal client book of 50+ VIP and corporate guests, securing repeat visits and private dining referrals
• Process orders accurately using POS systems (Toast, Oracle Hospitality), handling cash and card transactions with
zero discrepancies
• Support promotional campaigns by engaging guests with seasonal offers, loyalty programs, and combo deals
• Maintain deep product knowledge of menu ingredients, preparation methods, and dietary options to answer guest
questions confidently
• Collaborate with kitchen and bar teams to ensure timely service and upsell opportunities at every touchpoint

• Managed front-of-house sales operations for a 120-seat restaurant, overseeing order taking, upselling, and guest
satisfaction
• Increased daily personal sales by 10-12% through strategic tableside recommendations and personalized service
• Built and maintained relationships with corporate clients and regular guests, securing repeat business and positive
word-of-mouth
• Trained 4 new team members on upselling techniques, menu knowledge, and POS operations
• Assisted in monthly sales reporting and inventory checks to support accurate stock levels and minimize waste
• Resolved guest concerns with a solution-first approach, turning complaints into repeat visits

• Surpassed quarterly sales targets by 115% in the competitive electronics and home appliances department
• Delivered consultative product demonstrations, focusing on cross-selling accessories, warranties, and protection
plans
• Managed visual merchandising and stock replenishment for a high-traffic retail zone, ensuring optimal product
presentation
• Trained and mentored 4 new hires on closing techniques, product features, and POS efficiency
• Collaborated with management on promotional displays and seasonal campaigns, contributing to 15% department
sales increase
• Maintained accurate cash handling and transaction records with zero discrepancies

• Relocated to UAE and completed market onboarding, building understanding of local consumer behavior and retail
landscape
• Completed Google Digital Garage certification in digital marketing during COVID-19 industry slowdown
• Developed skills in customer engagement, sales psychology, and online selling through self-directed learning
• Delivered personalized customer service and consultative selling across multiple luxury and lifestyle brands within
Beiruts premier shopping destination
• Consistently exceeded monthly sales targets through product knowledge, cross-selling, and building long-term client
relationships
• Managed visual merchandising and stock presentation for assigned brand sections, ensuring alignment with
seasonal campaigns
• Built a loyal client base of 30+ regular customers, driving repeat business and personal referrals
• Processed transactions accurately using POS systems and maintained daily sales records
• Collaborated with store management to execute promotional events and brand launches, contributing to 20% foot
traffic increase during peak seasons