store manager
armada
Total years of experience :11 years, 7 Months
Hired, trained and evaluated personnel in sales (Luxury Brand) and marketing.
Assigned employees to specific duties to best meet the needs of the shop.
Examined merchandise to verify that it was correctly priced and displayed.
Reported to the district manager regarding all shop and staff issues.
Conducted stock inventories once per quarter.
Processed cash and credit payments rapidly and accurately.
Answered customer questions about product availability and shipment times.
Engaged with customers in a sincere and friendly manner.
Prioritized helping customers over completing other routine tasks in the store.
Answered and managed incoming and outgoing calls while recording accurate messages.
Receive and redirect incoming cooperative mails.
Completed data entry, tracked CVs and maintained the applicant tracking system.
Assisted with event planning, including associated travel and logistical arrangements.
Accurately document, researched and resolved customer service issues.
Evaluated consumer reports on a monthly basis.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
