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Orifha Muthala , Managed Services (NOC Engineer)

Orifha Muthala

Managed Services (NOC Engineer)·In2IT Technologies

South Africa

High school or equivalent, IT And Spatial Management

Work experience

Total years of experience: 2 years, 5 months

Managed Services (NOC Engineer)

January 2024 - Present

In2IT Technologies

Johannesburg, South Africa

January 2024 - Present

Monitor network performance and react to alerts promptly.
Troubleshoot network incidents and escalate complex issues.
Perform initial diagnostics and connectivity checks.
Analyze system logs and use troubleshooting tools effectively.
Maintain accurate incident records and resolutions in a ticketing system.
Conduct routine maintenance tasks, including software updates.
Implement configuration changes and perform system checks.
Update network documentation and procedures.
Assist in optimizing network performance and security.
Provide technical support and ensure timely resolutions.
Company industry:
IT Services

Education

Rosebank College

January 2019

January 2019

High school or equivalent, IT And Spatial Management

South Africa

Thengwe High School

January 2018

January 2018

High school or equivalent, Education And IT

South Africa

Skills

COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK PERFORMANCE MANAGEMENT
Intermediate
NETWORK PERFORMANCE MANAGEMENT
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
NETWORK DIAGNOSTICS
Intermediate
NETWORK DIAGNOSTICS
Intermediate
NEW YORK STATE INCIDENT MANAGEMENT AND REPORTING SYSTEM NIMRS
Intermediate
NEW YORK STATE INCIDENT MANAGEMENT AND REPORTING SYSTEM NIMRS
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
LOG FILES
Intermediate
LOG FILES
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate