Regional Body and Paint Operation Manager
Aljomaih Automotive Company
Total years of experience :33 years, 3 Months
Ensures that all service centers are operating smoothly according to company policy & procedures.
Strengthens service marketing activity and increase number of units serviced, labor sales and Other sales through :
• Contracts with fleet users.
• Availability of equipment & SST’s.
• Proper utilization of facilities
Builds teamwork spirit between staff of all service centers.
Supervises and processes monthly incentives
Monitors implementation of warranty policy and procedures to satisfy our customers and keep image and reputation of the product.
Ensures that a customer satisfaction programs meet the target laid by the company
Ensures that a customer satisfaction programs meet the target laid by the company.
•Enforces budgetary control and ensures that sales target is met by all service centers.
•Ensures that all service centers are operating smoothly according to company policy & procedures.
•Strengthens service marketing activity and increase number of units serviced, labor sales and Other sales through :
•Contracts with fleet users.
•Local Campaigns.
•Monitors competitor’s activities, customer requirements and executes the service marketing plans.
•Improves service center productivity through :
•Upgrading staff skills (training).
• Availability of equipment & SST’s.
•Proper utilization of facilities.
•Proposes Short term and long term recruitment requirement plan for productive and non-productive.
•Builds teamwork spirit between staff of all service centers.
•Ensures that proper OJT is given to technicians as directed by training division.
•Monitors product quality and forward technical /market product report to quality department.
•Supervises and processes monthly incentives.
•Monitors implementation of warranty policy and procedures to satisfy our customers and keep image and reputation of the product.
COMPANY: MOHAMMED YUSUF NAGHI MOTORS ( SAUDI ARABIA )
Ensures that a customer satisfaction programs meet the target laid by the company.
•Enforces budgetary control and ensures that sales target is met by all service centers.
•Ensures that all service centers are operating smoothly according to company policy & procedures.
•Strengthens service marketing activity and increase number of units serviced, labor sales and Other sales through :
•Contracts with fleet users.
•Local Campaigns.
•Monitors competitor’s activities, customer requirements and executes the service marketing plans.
•Improves service center productivity through :
•Upgrading staff skills (training).
• Availability of equipment & SST’s.
•Proper utilization of facilities.
•Proposes Short term and long term recruitment requirement plan for productive and non-productive.
•Builds teamwork spirit between staff of all service centers.
•Ensures that proper OJT is given to technicians as directed by training division.
•Monitors product quality and forward technical /market product report to quality department.
•Supervises and processes monthly incentives.
•Monitors implementation of warranty policy and procedures to satisfy our customers and keep image and reputation of the product.
Ensure that a customer satisfaction programs meet the target laid by the company.
•Enforces budgetary control and ensure that sales target is met by the center.
•Ensure that all service centers in the area are operating smoothly according to company policy & procedures.
•Ensures proper utilization of all service facilities and maintains equipment in proper working condition.
•Monitors, solves and reports technical problems in the area.
•Improves service center productivity through upgrading staff skills (training) & availability of equipment.
•Manages departmental expenses and ensures net profit.
•Manages service center to achieve targets set by service operation dep. In areas of customer satisfaction, customer retention, gross service sales and net profit.
•Monitors product quality and forward technical /market product report to quality department.
•Builds teamwork spirit between staff of all service centers in the area
•Resolves all customers’ complaint within the area with coordination with service managers.
Ensure that a customer satisfaction programs meet the target laid by the company.
•Enforces budgetary control and ensure that sales target is met by the center.
•Ensure that all section in the service center is operating smoothly according to company policy & procedures.
•Ensures proper utilization of all service facilities and maintains equipment in proper working condition
•Improves service center productivity through upgrading staff skills (training) & availability of equipment.
•Manages the service personal and develops technical skills.
•Manages service center to achieve targets set by service operation dep. In areas of customer satisfaction, customer retention, gross service sales and net profit.
•Monitors product quality and forward technical /market product report to quality department.
•Builds teamwork spirit between staff of all service centers in the area.
•Ensures that proper OJT is given to technicians.
•Monitors implementation of warranty policy and procedures to satisfy our customers and keep image and reputation of the product.
Ensure that a customer satisfaction programs meet the target laid by the company.
•Enforces budgetary control and ensure that sales target is met by the center.
•Ensure that all section in the service center is operating smoothly according to company policy & procedures.
•Ensures proper utilization of all service facilities and maintains equipment in proper working condition.
•Monitors warranty claims processing.
•Improves service center productivity through upgrading staff skills (training) & availability of equipment.
•Manages departmental expenses and ensures net profit as set by NSD.
•Manages service center to achieve targets set by service operation dep. In areas of customer satisfaction, customer retention, gross service sales and net profit.
•Holds regular meetings with service staff for solving operational problems.
•Monitors product quality and forward technical /market product report to quality department.
•Builds teamwork spirit between staff of all service center.
•Maintains the employee satisfaction and motivation.
Maintains a customer satisfaction program and ensures that CSI meet the target laid by the company.
•Enforces budgetary control and ensure that sales target is met by the center.
•Ensures that customers’ vehicles are fixed right by implementing the quality procedures.
•Ensures customers are well received at the service center, and the proper advice and realistic expectations are communicated to the customer before and during the execution of the repairs.
•Maintains and operates SST, equipment, repair manual, service bulletins and technical information.
•Provides the service manager with data and support for optimizing counter sales operations ( e.g. lost of sales report & customer complaints report )
•Controls costs of service center team and ensures compliance with the established budget.
•Ensures customer inquiries are handled promptly and effectively
•Holds regular meetings with service staff for solving operational problems.
•Responsible for handling customer complaints and for following up for resolution.
•Works closely with the workshop manager to ensure smooth operation of the service center.
•Tracks key KPI’s for the operation and devises plans and initiatives for improvement.
Ensure that a customer satisfaction programs in the following areas :
•Vehicles are fixed right 1st time by implementing the set quality procedures.
•Customer vehicles are not damaged during repairs.
•High quality of vehicles washing prior the vehicle delivery.
•Repairs are carried out as per request within promised delivery time and estimated cost.
•Maintains proper workshop loading and co-ordination between workshop staff and reception.
•Ensure implementation of the standard job procedures and conducts regular quality service evaluation and takes necessary action for incorrect situation.
•Ensures proper utilization of all service facilities and maintains equipment in proper working condition.
•Monitors closely the results of time control sheet.
•Improves service center productivity through
•Establish skill mix requirement in connection with job mix
•Determines the training needs and nominate technicians for different training.
•Prepares and executes the annual in-house training plan.
•Manages workshop expenses.
•Manages service center to achieve targets set by service operation dep.
•Holds regular meetings with service staff for solving operational problems.
•Monitors product quality and forward technical /market product report to management any condition that jeopardizes the safety.
•Builds teamwork spirit between all service staff.
•Monitors regular maintenance of workshop equipment.
•Maintains a high level of grooming, hygiene and uniform appearance for staff.
•Monitors implementation of warranty policy and procedures.
•Prepares workshop staff annual vacation plan.
•Ensures tidy housekeeping and disposal of unwanted materials and take care of workshop environments (Lighting, ventilation, etc….)
•Investigates about job stoppage causes and takes action.
•Ensures job controllers are feeding correct data & recording the repair carried out.
Responsible for meeting and greeting customers and for ensuring customers are well received.
Ensures that repairs are carried out within promised delivery time and estimated cost.
Ensure that customers vehicles are fixed right 1st time and that chief technicians are following quality control policy and procedures.
Ensures proper utilization of all service facilities and tidy housekeeping & disposal of unwanted materials.
Monitors closely the results of time control sheet.
Maintains a high level of grooming, hygiene, and uniform appearance for himself and staff.
Coordinates with the workshop floor manager, chief technicians and controller to optimal loading of the workshop and to increase service productivity.
Follows up on operations to avoid delays, to insure quality of service and to keep the customer informed of progress as required.
Holds regular meetings with service staff for solving operational problems.
Follows up with spare parts for procurement of materials, specially the parts on VOR.
Increases technicians’ morale and encourage them to make suggestions to improve service center productivity.
Ensures that customer satisfaction meets the target laid by the company.
Assigns properly accomplished process card to each technician according to skill level with chief technicians’ consultation.
•Monitors the process card progress in workshop.
•Advises service advisor on workshop loading, determine vehicle new delivery time and condition.
•Charges labor as per flat rate manual.
•Records in computer the repairs carried out, time on/off and standard time by feeding the operation number.
•Records sublet repairs, bought out, oil & paints to process order where required.
•Provides service manager with service center performance report data.
•Prepares and computes daily available hours.
•Prepares daily time control report.
•Maintains a high level of personal grooming, hygiene and uniform appearance.
•Prepares technicians incentive report.
Explains technical service operations to technicians as needed.
•Responsible for effective, efficient (Cost & time) and quality repair work.
•Responsible for issuing parts orders required for repair.
•Carries out vehicle repair and maintenance work according to predetermined technical, quality and safety standards.
•Responsible for movement within the plant and distribution the fork lifts on production lines.
•Trains the technicians about logical procedures for preventive maintenance.
•Ensures tidy housekeeping, disposal of unwanted material, and workshop environments.
•Ensures job developments by upgrading works procedures and methods.
•Holds regular meetings with service staff for solving operational problems.
•Ensures proper utilization of service facilities.
Educational Qualifications:
•BS Mechanical Power Engineering - May, 1985 - Good Grade.