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osaid yaish, IT support engineer

osaid yaish

IT support engineer·EXAB

Jordan

Master's degree, Information Technology

Work experience

Total years of experience: 4 years, 9 months

IT support engineer

November 2024 - November 2025

EXAB

Riyadh, Saudi Arabia

November 2024 - November 2025

• Supported alignment between business needs and IT solutions by participating in client discussions.
• Assisted with solution walkthroughs and demonstrations to help clients understand available options.
• Contributed to proposals and solution planning to support the overall sales and delivery process.
• Managed client relationships and supported successful implementation outcomes.
• Project Coordination:
○ Supported the end-to-end delivery of enterprise SaaS development over 14 months, leading a 7+
person delivery team within a $200, 000+ budget —achieving on-time delivery and high client
satisfaction scores across all engagements.
Company industry:
IT Services

End User Computing Engineer

January 2023 - October 2024

PACT Group

Sydney, Australia

January 2023 - October 2024

• Efficiently deliver IT site-based support services, adhering to agreed service levels.
• Skills in MS Active Directory management, Azure AD, Endpoint Manager, and AutoPilot and MS 365
• Level 3 Desktop Support to users of Company Group Managed Device services.
• Technical expertise in Intune/SCCM and ITSM tools/processes.
• Project Coordination:
○ Coordinated the planning and delivery of an enterprise endpoint standardization project across 20+
regional sites, working with a team of 5 engineers, and a 12-month schedule —achieving a 40%
reduction in configuration-related support tickets upon project completion.
Company industry:
Distribution, Supply Chain & Logistics

Customer Service Associate

March 2021 - December 2022

TSG

Sydney, Australia

March 2021 - December 2022

Customer support retail
Company industry:
Retail & Wholesale
Job role:
Sales

Education

University of Wollongong

January 2022

January 2022

Master's degree, Information Technology

Australia

GPA (percentage): 73%

GPA (percentage): 73%

Al-Ahliyya Amman University

January 2019

January 2019

Bachelor's degree, Software Engineering

Jordan

Skills

Customer Care
Expert
Customer Care
Expert
Team Leadership
Expert
Team Leadership
Expert
Client Relations
Expert
Client Relations
Expert
IT Project Management
Expert
IT Project Management
Expert
Communications
Expert
Communications
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
PRESALES
Intermediate
PRESALES
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING
Intermediate
INTEGRATING SPHERE
Intermediate
INTEGRATING SPHERE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
BUSINESS EFFICIENCY
Intermediate
BUSINESS EFFICIENCY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
TECHNICAL CONSULTING
Intermediate
TECHNICAL CONSULTING
Intermediate
AZURE ACTIVE DIRECTORY
Intermediate
AZURE ACTIVE DIRECTORY
Intermediate
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
ENDPOINT MANAGEMENT
Intermediate
ENDPOINT MANAGEMENT
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT WINDOWS 10
Intermediate
MICROSOFT WINDOWS 10
Intermediate
PRODUCT DEMONSTRATION
Intermediate
PRODUCT DEMONSTRATION
Intermediate
PROPOSAL DEVELOPMENT
Intermediate
PROPOSAL DEVELOPMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
TECHNICAL PRESENTATIONS
Intermediate
TECHNICAL PRESENTATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION
Intermediate
PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
PMP®
PMI
May 2026 - May 2029
Show credentials
Microosoft Azure Administrator
Lumfy work
Mar 2024
Certified Global Consultant
ITIL 4 ®
AXELOS Global Best Practice
Training
Entry Certificate in Business Analysis™ (ECBA™)
Bakkah Learning
Jan 2025

Hobbies and interests

Swimming