Business Development, Key Account Manager
ATS Travel
Total years of experience :13 years, 2 Months
key Role/Achievements:
Promote company product and services from multinational, large local, Fortune 500 companies and high net worth individuals.
Identify new opportunities and develop strategies to achieve business objective, develop and improve client and suppliers relations. Monitor customer satisfaction and needs to determine focus of sales efforts. Resolves customer complaints, feedback regarding travel services.
Works closely with Airline, Hotel, Car, Consolidators and other sources within and outside the company.
Develop, maintain and improve relationship with suppliers and customer that will ensure company profitability .Represent company at regional and international industry trade shows, and conferences
Successfully build the brand from the scratch.
Creatively built the marketing strategies to support the company Vision& Mission
Developed the brand image and position in the market
Represented Fekr for all Events and delivered many Public speaking
Changed products structure to match the market needs
Cooperated in Management consulting for Schools, hospitals, Medium size companies
Successfully lead team of 5 to achieve the marketing goals
Trained, coached and sold the team on company vision, mission and values
Delivered successful courses, trainings and diplomas
Delivered (Marketing Strategies ), ( Brands Management ), (Customer Service) & (Leadership Skills)
Being recognized for shifting sales records
key Role/Achievements:
- Maintained and grew existing customer base
- Ensured that customers and prospects are treated with the highest level of courtesy and professionalism
- Resolved escalated customer complaints in timely and good manner
- Managed cash and inventory levels
- Prepared advertising and promotional material for the store products
key Role/Achievements:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and technical troubleshooting.
Use automated information systems to analyze the customer’s situation.
Responsible for compiling and generating reports as they relate to customer service surveys
Education