Osama Abdulkarim

Duties & Responsibilities:

▪Manage staff of 8 individuals and monthly target of 700, 000 AED.
▪Provide on-going sales and product training for the staff to achieve sales goals.
▪Track by manual and automatic means inventory on display and in back storage.
▪Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.
▪In charge of product management (order, receive, price change, handle damaged products).
▪Actively monitor customer satisfaction & feedback system to drive continuous improvement.
▪Manage all resources within the store to provide customers with a leading shopping experience
▪Create business strategies to attract new customers, expand store traffic & enhance profitability.
▪Coach, motivate & inspire team members to accomplish store goals & maximize their performance

Key Achievements:

▪Acquired the title of “Best Employee” in 2018 as a result of excellent customer feedback.
▪Expanded the sales team from 5 to 8 & couched 2 entry-level salesmen to supervisors.
▪Secured dramatic improvements in inventory control, maintaining 100% accuracy.
▪Achieved sales targets consistently by 100% between 2017, 2018 and 2019.

A Famous luxury Swiss manufacturer of watches, leather goods, perfume and sunglasses.

Duties & Responsibilities:
▪︎Supervise a 50 sq. m showroom, 3 employees and a monthly target of AED 400, 000.
▪︎Complete store administration and secure compliance with policies and procedures.
▪︎Maintain high level of customer care, store security and meet all mall standards.
▪︎Manage sales transactions, stock order/transfer, inventory, exchange and watch repair.
▪︎Reach sales targets and manage the boutique in order to achieve sales objectives & KPI’s.
▪︎Arrange daily meeting to delegate tasks, objectives and promotion information.

Key Achievements:
▪︎Awarded 2 times "Salesman of the month" and promoted to Boutique manger in 1 year.
▪︎Played key role in overall store performance, boosting it from rank 10 to top 3.
▪︎Increased sales volume by 40% by exploring new sales pipelines such as embassies (Italian, French) oil companies (ADCO, ADMA) government (Abu Dhabi Police, Royal Guard, Etihad Airlines).
▪︎Launched a new brand "JOJO Watch" and exceeded target by 40% for 3 months in a row.
▪︎Represented the company in several exhibitions "The International Jewelry & Watch Show" from 2008 to 2014 and "Dubai International Jewelry Week" in 2009.
▪︎Assisted in the launch of a new branch in Makah, Saudi Arabia in 2010.

Haut-couture designer label from Italy, known for its high quality, durability, beautiful creations and craftsmanship.

Duties and Responsibilities:
●Run the cash register together with refunds and exchange.
●Manage stock order, transfer, displays merchandising and inventory.
●Prepare daily sales report and deputize the manager when he is not in duty.
●Assist the customers with shoe choices, sizes and styling in a friendly & efficiently manner.
●Provide excellent customer service and cultivating relationship with regular customers & VIPs.

Key Achievements:
●Increased sales volume by approaching VIP customers and working overtime shifts as necessary.
●Assisted the store team in driving sales growth by 35%, in 2004 vs. 2003.