General Manager
regus
Total years of experience :20 years, 1 Months
Responsible for P&L of the Business centre
Responsible for ensuring operational excellence of the Regus centre by management of
Customer Service Team Management and motivation of centre team members. Developing staff by communicating business goals and objectives, establishing standards and communication centre performance on a regular basis.
Ensuring that staff teams work collectively to create an exceptional office environment that provides a professional, courteous and environment for the clients and that meets Regus standards and policies.
Generating profitable new business within the territory in order to exceed personal targets
(Sales focus with minimum 50% dedicated time) by:
Managing the entire sales cycle from lead/enquiry development, sales tours, marketing all product lines, negotiating and closing minimum 6 deals with clients (among which minimum 3 new & expansion office deals). This by maintaining high conversion and closing rate.
Networking with local market brokerage firms/agents and existing clients to create relationships that develop new business leads and enhance revenue stream.
Ensuring high client retention in the centre. Working on client expansion leads and
renewals of existing client contracts.
Collaborating with corporate staff in setting sales, marketing and profitability goals for the centre and assuming overall responsibility for achieving business plan goals and budgeted objectives for the centre
Trade lane Manager, USA at Agility- KSA, Riyadh
July 2010 - Sep 2012
• Monitor sales pipeline of the Trade lane through Agility CRM (One View); monitor prospecting,
pipeline developments & conversion rate
• Provide expert support to the sales team in securing sales accounts by renegotiating prices & actively
involving in capacity purchasing management
• Actively targets base-load customers in coordination with the sales team
• Assist in securing sales-leads for overseas-controlled business and in line with the Trade lane
development plan
• Plans and performs regular sales trips to develop business on the Trade lane
• Assess competitors' initiatives & take tactical actions to control & protect market share of Agility in
Saudi Arabia
• Team up with other department heads & Product leaders to achieve enterprise goals
• Conduct GIL business within Saudi Arabian government regulations & legal framework
• Report the status of the product to the country manager on a monthly basis.
• Visit clients with the CMT on a regular basis. This is especially important when the client has a
special project and requires expertise.
• Help the CMT resolve any operational related problem.
• Provide the Country Manager and the CMT with effective market data. This may include
information about the competition, upcoming projects, product statistics and product profitability
reports etc
• Set clear achievable targets and SMART objectives and develop practical plans to achieve those
targets
• Visit customers to maintain the business and acquire new customers and business opportunities
• Manage available resources efficiently to meet the goals within the set time frame.
• Coach and motivate the team to deliver best results
• Manage and monitor the team's top customers to ensure these customers are sustained and providing
continuous contribution to production. Achieve Gross Revenue, Net Revenue, kg & TEU target of the assigned Trade lane.
• Prepare regular reports on the performance of the team and identify plans of action.
Key & Strategic Account Manager, Agility Logistics - KSA, Riyadh
August 2008 - July 2010
•Discuss with the products/services leaders the targets to ensure that the total team targets are higher or equal to the station target.
• Achieve the set product target
• Report the status of the each product/service to the country manager on a monthly basis.
• Train and support the Customer account Managers and ensure that they are selling the product/services effectively.
• Strive to continuously learn about the product/services and transfer this knowledge to the Country
Management and the Key Customers.
• Develop account management structure within each industry vertical
• Analyze the core business of the customer and review any potential business opportunities including
value added service
• Identifying key growth sectors in the region to support and compliment the company's global sector
growth
• Establishes and drives implementation of sales policies and procedures and selling guidelines
• Prepare management reports, meeting structures, communication matrixes and monthly business
review meetings with customers
• Interact regularly with the local management teams and develop close working relationships to ensure customer ' Service Level Agreements are met
• Establish good documentation practices in the Business development division, train joiner staff.
• Manage performance of joiner staff, appraise, develop, support and motivate subordinates to display
high levels of individual and their teams' performance to align with overall objectives of the Agility.
Customer Account Manager, Aramex international - KSA, Riyadh
May 2005 - August 2008 (3 years 4 months)
• Addressed customer needs utilizing appropriate ARAMEX services
• Maintained a high-level of customer service with existing customers and leveraged relationships to expand business
• Developed relationships with new Clients by prospecting and responding to business development
leads
• Monitored and reviewed customer sales activity; incorporated changes and strategies as required;
handled more than 95 VIP clients
• Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions
and/or responses.
• Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
• Negotiate customer claims, initiate billing adjustments in coordination with team leader
• Grow existing customers, and identify potential customers for supply chain and delivery solutions.
• Develop new customers from both the market and existing customers with business solutions
• Plan and execute regular maintenance and business development visits to customer
• Maintain and regularly update customer information
• Understand all aspects of customers' business needs, network within customer's organization to explore customers' needs and business development opportunities
• Promote suitable products /solutions and develop solutions
Marketing Coordinator, Nevelle Enterprises- India-Pune
Mar 2004 - Feb 2005
This position was instrumental in the development and implementation of all marketing initiatives for business Service Company providing computer accounting, word-processing and other office services to small business.
•Designed & implement monthly direct mail campaigns.
• Evaluated outbound telemarketing program and cold calling scripts.
• Advertising and promotional programs, Answered incoming enquires over telephone & in person.
• Handled cash & dealt with customer complaints.
Subjects studied in the Academy Marketing, Marketing Research Sales, Office management. Business communication Business administration. Organizational Behavior Business Law International Economics Accounting and Costing
