Osama Abu-Lebdeh, Subject Matter Expert

Osama Abu-Lebdeh

Subject Matter Expert

Freelancer / Self employed

البلد
الأردن
التعليم
بكالوريوس, Electronics Engineering
الخبرات
22 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 11 أشهر

Subject Matter Expert في Freelancer / Self employed
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ أغسطس 2019

I am performing consultancy in certain fields. I may partner with a larger team on some projects. Examples:
* Leading my team to establish foundations for digital transformation for Ministry of Electricity in Iraq.
* Providing consultancy service for designing Customer Survey processes, and generating the proposal for Miyahuna-Jo (on behalf of i3-jo.com), including procuring 3rd party HW, SW, and/or services, design data-quality for GIS and meta-data of project.
* Generating a proposal for TRA in UAE- Dubai (Al-Mutakamela)
* Leading an Asset Register and Tagging for Four-Seasons Hotel (as part of sevengatellc.com). Responsibilities: bidding, data collection tool (using OpenDataKit and Kobo), Team hiring, oversee project execution until we generated the final Asset register, and design data quality policy to achieve 99% data accuracy)
* Leading FTTH project plan and proposal (285, 000 FTTH lines in Baghdad - SuperCell) Responsibilities: preparing GIS layers for initial FTTH (Fiber To The Home) network design, preparing statistical data for assessing project feasibility & estimating the cost, optimizing initial network design (with vendors), then generate technical and financial proposal (include all technical write-ups, generate project processes descriptions). The result: we won our preferred zone.
* I established the Utility Division for i3-jo.com, including website and profile content, discussions with international vendors, and prospective utility sector customers.
* Many Arabic / English write-up projects (generating company profiles, websites, and brochures) some are published (www.etech-systems.com and www.micro-ict.com ), and others (like Tomorrow Technologies profile, e-tech systems archiving brochure, and service description.
* Micro-ICT.com, a project-based technical / sales manager (HW, SW, and services).

Moreover, I provided many utility-related consultations for Jordanian and Iraqi Utility (electricity and water), focusing on metering processes, smart-metering initiatives, data governance (structuring, analyses, data entry), and document management processes

IT & Technical Manager في Petra Express
  • الأردن - عمان
  • فبراير 2009 إلى يوليو 2019

Petra Express, (an Al-Qalam Group company) is a DRM Service Provider in Jordan, we were selling and supporting Kodak Document Scanners & Capturing Solutions. and executing Meter Reading Services for JEPCO, and we provided many BPO services to many sectors.

My Responsibilities (Business):
- Project management
- Analyzing, studying, and documenting requirements
- Estimating efforts, resources, equipment, tools, and software
- Bid management.
- Account management.
- Product Management for Kodak (Alaris) and Petra Express’ services
- Quality policies, processes, and QC
- Marketing material
- Technical presentations

My Responsibilities (IT Manager):
- Building strategic teams
- Ensure a professional attitude of my team and a service-oriented spirit.
- Interface with customer IT
- Maintaining infrastructure (computers, servers, Telephony, LAN & WAN)
- Plan for expansions and growth
- Data and information security (UTM/firewall, Authentication, antivirus, CCTV, Access control, fire alarm, and fighting).
- Working with HW & SW vendors for the proper tools
- Additional technical support
- Contact for issues, and service delivery, and escalation
- Evaluation of new business opportunities (technology)

My Responsibilities (Technical):
- Develop IT policies and systems
- Prepare systems for deferent projects.
- Data mining, cleansing, validation
- Manage IT Infrastructure, Including:
* Design Servers, switches, routers, WIFI, Active Directory infrastructure
* Environment readiness and availability
* Capture System, Data & Validation
* ERP, Diwan, websites, e-mails
* Backup & Disaster recovery
* Manage IP network
* Telephony Infrastructure
* Internet, VPN & Security
* Time Attendance, CCTV, & Access control, Fire alarm systems
- Document scanners, and capture
- GIS data (base-maps, tracking, addressing) with QGIS and PostGIS

Technology (IT) Manager في Al-Qalam Group
  • الأردن - عمان
  • يناير 2011 إلى يوليو 2019

Al-Qalam Group is a growing group of organizations with multiple business lines that cover:
- Outsourcing services (Archiving services, vehicle services, manpower outsourcing)
- Wholesale & distribution (include franchising for Jordan telecom, distribution of mobile lines, and cell phones like Nokia, Motorola, and Siemens),
- shopping malls, entertainment and retail business (Family amusement parks and fashion).
- Mining industry,
- Real-estate and development projects
- Vehicle services and government-registration activities (UAE)

My responsibilities included:
- Develop IT policies and systems to support business goals and opportunities
- Participate in the evaluation of business opportunities (from a technology perspective)
- Ensuring strategic capacity compliance by building proper teams to handle IT needs for new businesses
- Prepare systems, utilities required for deferent businesses (CCTV, BMS, Firefighting & alarming, Paging & sound)
- Plan for new acquisitions, expansions, and expected growth
- Managing IT Infrastructure, Including:
* Design and implement hardware infrastructure including Servers, Networking, Security
* Ensure environment readiness and availability by being pro-active to possible risks
* Operational software systems (POS, Play-Card System, other)
* Management Software systems (ERP, Diwan, websites, and e-mails, and social media)
* IT Infrastructure (Servers, PC’s, Switches…etc.)
* Internet, VPN & Security Infrastructure (UTM & Antivirus)
* CCTV & Surveillance Systems

Project Manager Co-Founder في HiView Technologies
  • الأردن - عمان
  • أبريل 2007 إلى ديسمبر 2008

HiView Technologies was working in a challenging IT field (e-learning and web applications). As a co-founder, I acted as the Managing Director of HiView Technologies

Responsibilities as a Managing Director:
- Follow up on company registration and legalization issues
- HR Management (Employment, contracting, HR legalization)
- Preparing company marketing material (brochures, website, and others)
- Preparation of the business plan, and follow up to ensure targets are met
- Follow up on financials and accounting
- Identify business opportunities and evaluate them
- Trademark planning, and registration

My technical and Project Management responsibilities include:
- Preparing technical and financial proposals (include time and cost estimation)
- Collecting and documenting customer requirements
- System Analysis and generate requirements & specifications (UML 2.0 diagrams)
- Project Planning include: task definition, identify deliverables, resource planning
- Project status monitoring and reporting
- QA and documentation for the released products
- Apply our change policy to control changes to all project aspects (scope, time ..etc.)
- Manage freelancers and their activities
- Evaluation of project progress and plan effective and efficient resource allocation
- Follow up on project financials

Main Projects
- UAS (web-advertisement portal that implements many patents in the field. Customer prohibits exposure of more info)
- webport™(a HiView owned Content Management System with many rich features for different content types: FAQ, News, Forums, and customizable look)
- eduport® (customization to a bilingual web-based e-Learning Management System based on PHP and MySQL to suit needs of the regional educational sector)

Networks & Systems Specialist − Product Manager في e-tech Systems
  • الأردن - عمان
  • يوليو 2004 إلى مارس 2007

In addition to my position as the Infrastructure Project manager, I became the product manager for "3COM" and "Nexans Cabling Systems" starting Jul 2004.

My responsibilities included:
- Product Selection and tender BOM
- Technical proposals preparation with all design drawings, project plans, and technical solution descriptions
- Demonstrations and presentations
- Technical discussion for the solution details with the customer
- Arrangement with the vendors (3COM and Nexans) to get any needed assistance
- Prepare a comparison with competitor products.
- Provide in-depth technical assistance to the implementation team.
- Deliver professional training to the customer on the offered solutions

Products that I was managing:
- 3COM
* Tipping Point
* IP telephony platforms
* Core Switches (8800 & 7700) and Routers (6000, 5000 and 3000)
* Distribution layer switches including 5500G, 5500 (and the early 40x0 & 49xx)
* Edge switches: 4500G, 4500, 4200, BL+ (and the early 4400, 3200, and 3300)
* Wireless products including the wireless switches and WiFi Access Points (8xxx, 7250)

- Nexans
* LANMark− 5, LANMark−6, LANMark−7 twisted pair solutions
* LANMark−OF fiber solutions (MM and SM)

Networks & Systems Specialist − Project Manager في e-tech Systems
  • الأردن - عمان
  • يناير 2004 إلى مارس 2007

The networking/hardware team of e-Tech systems have won many big projects, I became the project manager for most network infrastructure projects inside and outside Jordan.

Responsibilities include:
- Preparation for the final detailed BOM
- Resource planning & personnel positioning
- Detailed project plan preparation
- Customer meetings & arrangements for proper installation.
- Monitoring and Reporting
- Follow up with the different implementation personnel (including cabling installers, Termination & testing teams, in addition to documentation team).
- Technical assistance for the technicians during all the implementation phases.
- Other technical tasks including the configuration for active equipment, cabling installation and termination, and troubleshooting.

Main Projects:
- Garyounis University (GU) − Libya: LAN Infrastructure (Nexans CAT6 UTP, Nexans MM & SM Optical Fiber, 3COM 7700 & 4500, Tipping Point, MS Active directory & ISA, Tsunami Microwave Link, Cisco PIX)
- Middle East University (MEU)− Jordan: LAN Infrastructure (Nexans CAT6 UTP, Nexans MM Optical Fiber, 3COM 7700 & 4200, 3COM 7250 WiFi WAP, 3COM NBX integrated with Nortel PBX, Cisco PIX)
- King Abdullah IT college (KAITC)− Hashemite University: LAN Infrastructure (Nexans CAT6 UTP, Nexans MM & SM Optical Fiber, 3COM 7700 & 3200, 3COM 7250 WiFi WAP)
- King Hussein Convention Center (KHCC) −near the Dead Sea: LAN infrastructure (Nexans CAT6 UTP, Nexans MM Optical Fiber, 3COM 4060 & 4400)
- General Electricity CO of Libya(GECOL): infrastructure for two power generation stations (Nexans CAT6 F2TP, Nexans MM Optical Fiber, 3COM 4900 & 4400)

Networking Engineer في e-tech Systems
  • الأردن - عمان
  • يونيو 2002 إلى يوليو 2004

I was a Networking Engineer with the following responsibilities:
- Design of the required Cabling Infrastructure (Twisted pair & Fiber), in addition to any required WAN connections.
- Design of Logical Network including VLAN’s, IP scheme, Access Lists,
- Design of Networking services including Directory services, DHCP, DNS, WINS, routing & remote Access, RIS and internet security with ISA®.
- Presales assistance, this includes product selection & BOM preparation for both passive and active equipment.
- Installation of the cabling including cable pulling, termination, labeling, and testing
- Installation & basic configuration of Active equipment.
- Preparation of “As-Built” drawings and documentation.


Main Projects:
- LAN Infrastructure in Agip Oil− A100 oil field (CAT6 UTP, MM Optical Fiber, 3COM 4900 & 3300)
- Weatherford LAN Infrastructure (CAT6 UTP, MS Active Directory, Exchange, ISA)

Technical Support Engineer في e-tech Systems
  • الأردن - عمان
  • يونيو 2001 إلى مايو 2002

As a system Integrator, e−tech Systems sell 3rd party software to enterprises seeking for advanced IT solutions, I usually participate in the deployment of these systems.

My responsibilities included:
- Design and implementation of the LAN & WAN infrastructure services, this includes the preparation of required LAN & WAN connection, and the preparation of the required infrastructure services (including Active Directory, DHCP, DNS, WINS, routing & remote Access, RIS)
- Preparation of user computers with needed hardware, OS, and software packages
- Training (and prepare training material) for the end-users on the installed software
- Develop backup strategies & follow up.
- Error & bug reporting, and applying software fixes & patches
- Preparation of user documentation & manuals
Main projects:
- DocWorx® implementation in Agip Oil, Libyan branch. (DocWorx is Document Management SW from SEDCO)
- AMAN® implementation in Libyan Insurance Co. (AMAN is an Insurance SW from CEB/Optimiza)

الخلفية التعليمية

بكالوريوس, Electronics Engineering
  • في PSUT / RSS
  • يونيو 2001

our curriculum was concentrating on the basics of electronics engineering in addition to details on some specific sections of the electronics engineering. we have multiple courses in all parts of electronics including microprocessors, audio-visual , machines, control and industrial electronics, biomedical equipment, in addition to instrumentation and TV. in summary, it is a 170 hrs of electronics engineering from the best Jordanian University in technology: Princess Sumaya University for Technology.

الثانوية العامة أو ما يعادلها, Scientific Branch
  • في Jordanian General Secondary Certificate
  • يوليو 1995

this is the official secondary school certification. the test are being held by the government, and based on our grade we subscribe to suitable university college.

Specialties & Skills

Document & record processing
Data Management
Technical Management
IT Management
Project Management
IT Dept Management
PMP - Project Management
Product Management & Presales
MS Windows (MSCE )
MS ISA Server (MCP)
MS SQL Server (MCP)
Telephone (3Com IP-Telephony certified, experience with Avaya and others)
IP switching, routing (3Com certified, experience with Cisco and others)
Structured Cabling
MS Office Suite including: Word, Excel, PowerPoint, Visio, and MS Project.
Presentation (Technical)
Technical Support (HW & SW)
Bidding management (Business + tech solution proposal)
Develop IT policies and processes
Network Infrastructure services (Active Directory, DHCP, DNS, WINS)
Web publishing packages (like IIS, Apache, Filezilla, WAMP, XAMP)
Problem Solving & Troubleshooting
DB Software packages (like Oracle Apex, Postgres, MySQL, MS Access)
Route optimization & zoning for on-field teams
SW Analyses & Definition (Business analyses, Integration, Requirements)
Data Management (Capturing, validating, Analyzing, Storing and sharing)
QGIS (Data, maps, integrate, publish)
Backup, restore, and recovery tools
e-Learning & Web Applications, and Mobile Apps (Not a Developer)
Document & Record Management Services (include Document Archiving)
Security (Firewalls, Fortinet UTM, Antivirus, IPS, IDS, DLP, VPN)
Soft Skills (Communication, Negotiation, Leadership)

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

JEA
  • Electronic Engineer
  • January 2002

التدريب و الشهادات

Microsoft Certified Professional: Windows Professional 2000 (الشهادة)
تاريخ الدورة:
June 2002
Microsoft Certified Professional: Microsoft ISA Server 2000 (الشهادة)
تاريخ الدورة:
June 2002
Microsoft Certified Professional: Administering Microsoft SQL Server 2000 (الشهادة)
Microsoft Certified System Engineer (Windows 2000) (الشهادة)
تاريخ الدورة:
December 2002
PMP Prep course Ver 3 (Online & Instructer-Led) (تدريب)
معهد التدريب:
Method Jo
تاريخ الدورة:
March 2010
MicroMBA: Strategic, Change, HR, Marketing, Project, Team Leading, Business Process, e-Business (تدريب)
معهد التدريب:
MicroMBA Course
تاريخ الدورة:
February 2008
Soft Skills: Communication, Presentation, Negotiation, Meeting, Time, Problem-solving (تدريب)
معهد التدريب:
Change Zone
تاريخ الدورة:
February 2008
Self Esteem, Anger Management, Treatment of others, Success factors (تدريب)
معهد التدريب:
Sulav Academy
تاريخ الدورة:
May 2017
PMP Exam Preparation Ver 5 (تدريب)
معهد التدريب:
MethodCorp.com
تاريخ الدورة:
August 2017
ECLM:Soft Skills, Business Development, Writing Winning Proposals, Sustainability Management (تدريب)
معهد التدريب:
MethodCorp.com
تاريخ الدورة:
August 2017
Kodak KCP (تدريب)
معهد التدريب:
Kodak Dubai
تاريخ الدورة:
June 2010
3COM NBX Course (Approx Dates) (تدريب)
معهد التدريب:
3COM NBX Course
تاريخ الدورة:
November 2005
Kodak Scanners (تدريب)
معهد التدريب:
Kodak Dubai
تاريخ الدورة:
June 2011
7 MCSE Preparation Courses (تدريب)
معهد التدريب:
ExecuTrain Jo
تاريخ الدورة:
September 2001
3COM 7700 Course (Approx dates) (تدريب)
معهد التدريب:
3COM Dubai
تاريخ الدورة:
September 2004

الهوايات

  • Reading
  • Home Improvement
  • Gardining