Program Manager Consultant
Crayon
Total years of experience :27 years, 1 Months
Key Program:
• Software Asset Management (SAM) - A process for making software acquisition and disposal decisions Program (Process Consulting, License Optimization and Onboarding, Tool Implementation and support, SAM Desk Service) for Saudi Payments
• PMO - Established Decentra’s PMO vision, which is an extension of corporate values, methods, foreseen obstacles
• Programs/Projects Monitoring - Ensuring Key Programs/Projects performance as per Decentra strategic and operational plan
Key Projects:
• The Red Sea Project - Outline conceptual technology architecture, data governance structure and ICT infrastructure for the Smart Destination Services to complete a Concept Master Plan for the whole Special Economic Zone (SEZ) Managed by Public Investment Fund of KSA
• Data Classification Guideline - Define a set of principles, guidelines, and high-level processes (Framework) for the classification of National Government Data throughout KSA for National Digitization Unit (NDU)
• Smart Cities- Enablement Services Program Strategy and Roadmap (Payment, Digital Identity, Geospatial) for Smart Dubai Government Establishment
• NXN PMO - Established NXN’s PMO vision, which is an extension of corporate values, methods, foreseen obstacles
• Bid Management-NXN Consultancy and Managed Services Bids Management
o Business Scope verification
o Insure the requirements are delivered according to the agreement
o Engage with key internal and external stakeholders and liaise with them to integrate all requirements into project plan and roadmap
o Update stakeholders with project progress by face to face meetings and reports
o Project Management Framework
o Issue and review RFPs
Key Projects:
• PMO - Key projects monitoring ensuring projects performance as per Ajman Finance Department Strategic and Operational Plan
• Automation of Government Revenue - A unified payment platform for the automation of the government revenue of the state of Ajman
• Oracle Applications - Advanced Procurement and Business Intelligence Modules implementation
• Asset Management - Tracking system to facilitate assets enclosing existing assets and register items in a professional asset books recording all necessary content.
o Business Scope preparation
o Issue and review RFPs
o Insure the requirements are delivered according to the agreement.
o Managing disbursed / undisbursed teams
o Update stakeholders with project progress by face to face meetings and monthly reports
Key Projects:
• Mobile Application - Employee Self-Services App for UAE Prime Minister Office, and Segmented Directory App for Etisalat
• Web Portal - Emirates News Agency “WAM”, Visit Abu Dhabi - Abu Dhabi Tourism & Culture Authority, Abu Dhabi National Consultative Council, Sharjah Municipality, Abu Dhabi Environment, Health and Safety Center, and Dubai Property Group
• Search Engine - Segmented Directory Portal for Etisalat, and Online Poetry Encyclopedia for Abu Dhabi Culture & Heritage
o Insure client requirements are provided according to the agreement
o Update stakeholders with project progress by face to face meetings and weekly reports
o Manage disbursed development teams in India and Egypt
Key Projects:
• Payment Gateway (PGW) - Payment solution for du mobile operator in the UAE
• Domestic Top up (DTU) - Domestic “direct” Top-up service via web for FRiENDi Group for Oman, KSA, and Jordan
• Global Top up (GTU) - International Airtime Top-up service via both a web based and mobile platform for Zain Group mobile operator across Asia and Africa
• Remittance - International Money Transfer service via both a web based and mobile platform for 6 Telecom mobile operators in Tanzania
o Insure client requirements are provided according to the agreement
o Manage disbursed development teams in Pakistan, India, Romania and in the UK
o Update stakeholders with project progress by face to face meetings and weekly reports
Key Projects:
• HRMS - Customize and implement HRMS project for United Arab Shipping Company in the UAE
o Insure the client requirements are provided according to the agreement.
o Manage disbursed development team in Jordan
o Update stakeholders with project progress by face to face meetings and monthly reports
**Outsourced to Riyadbank to work at the Program Management Office (PMO)
Key Projects:
• Program Management Office (PMO)
• Intranet Posting of Products & Services
• Islamic Banking Program
• Product Sales Process Implementation
o Managing Bank business and technical projects
o Coordinate and insure project managers are inline with the project requirements
o Update stakeholders with project progress by face to face meetings and monthly reports
• Analyze user requirements and procedures
• Ensure systems/services are in line with Jordan E-government strategy
• Develop Web and system interface usability plan
• Develop case studies for process automation and improvement of existing information systems
• Supervise information integration implementation between systems
Key Projects:
• ASEZA Portal and Intranet
o Analyze Portal and Intranet Coordinate with Jordan E-government section
o Assist the Project Manager to ensure the quality of the project
o Ensure the project is in-line with Jordan E-government division requirements
o Update stakeholders with project progress
o Implement programs and data conversion
o Migrate and maintain data
o Coordinate between the UNCC and Jordanian delegation for Compensation claims negotiation
o Member of the Jordanian delegation to Switzerland for Compensation claims negotiation
Manage Call Center
•Provide needs assessment for new call centers
•Provide monitoring and coaching
Manage call forecasting and scheduling efforts
Banking applications support
•PC applications support
•Operating support
•ATM support
Key Projects:
•Branches banking application implementation
•Programs development for call centers to sell credit cards
•Data dictionary development
•Batch programs development for database validation
•Verification screens for Quality Assurance development
Key Projects:
•Outbound programs
Students support and technical guidance &
•Computer lab maintenance and software distribution supervision
Dissertation: Electronic Government Development in Jordan
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