Business and Application Consultant
AHCC
Total years of experience :25 years, 8 Months
AHCC Inc. November 2009 - Present
Cairo − Egypt
Successfully managed and Deliver the following projects
- AVL, CRM, Logistics for (Limo, Cargo, Long distance and Contract and Charter sectors), Maintenance, Dashboard - SAPTCO - KSA (الشركة السعودية للنقل الجماعي) - Most leading transportation company in KSA
- FedEx/SMSA - KSA - Courier Management and Logistics
- Omani Parliament (CRM / AX ERP / E-Parliament / HR / Digital Library / Document Management)
- US Department Of Defense Education Activities - Japan (Tracking and Operations solution)
- MOWAH (Water Treatment company) - KSA
- Talaat Moustafa Group - Egypt (SMS notifications system)
- Maidan clinics - Kuwait (Inventory and warehousing solution)
- Forem - Egypt (Sales force automation)
- DANONE - Egypt (Fleet maintenance)
- Lilly - Egypt (Marketing SMS campaigns solution)
- Telecommunication applications
o Call management System - CMS
o Voice Recording System - VR
o Quality assurance
o Interactive voice response applications - IVR
o SMS solutions
- GIS and GPS Applications
o Vehicle Tracking
o Fleet management
o Automatic Vehicle Location
o Custom projects based on digital maps and GIS frame work
- Projects & Customers
o TAPRII Project - USAID
o The Egyptian National Biodiversity Database - UNDP
o Call center solution - Ahlan Contact Center
o Automatic Vehicle Location (GPS Tracking System) - Petro Gas
o Automatic Vehicle Location (GPS Tracking System) - Family Corporation
o Alfa Labs - Call center solution (CRM, Voice recording and IVR)
o Century 21 - Call center solution (CRM, Voice recording and IVR)
o Eli Lilly (pharmaceutical)
Doctor/Patient follow up SMS program
Cialis 36 Competition program (SMS Solution)
CRM and Call center solution
o Talaat Moustafa Group
Call Center (CRM, Voice recording and IVR)
Notification system for the returned checks department
• Using SMS and emails
• SAP Integration
• Oracle Integration
o SMS Application - EGIC
o Prepaid Card System - Kalemira Golden Beach
o Managing chain using (Microsoft Retail Management System (RMS)
o Automated reordering system between branches and warehouse
o Data restructuring and naming
o Reports and data analysis
o Managing chain using (Microsoft Retail Management System (RMS)
o Automated reordering system between branches and warehouse
o Data restructuring and naming
o Reports and data analysis
− Responsibilities included:
- Managing development team
- System analysis
- Business requirements
- Provided technical advice and support for various retail companies (i.e.. Royal House \[Supermarket\], Shalaby \[Ceramic Tile and Plumbing Supplies\], Ghanem Sons \[Supermarket\]).
IT/Project Manager
− Responsibilities included:
- Software development
- Database administration
- Network administration
- Company expansion
- Data entry department
- Data Analysis
- Hardware
- Barcode system
- PBX
− Managed a technical support team of 6 personnel consisting of 5 Network and hardware support technicians and 1 developer
− Managed a Data Entry team of 40 personnel in 7 stores, main warehouse and headquarters
− Responsible for determining hardware requirements and purchasing hardware to fulfill these needs
− Responsible for installation of all operating systems, software and hardware
− Analyzed data and prepared Departmental Reports.
− Identified and repaired system entry bugs eliminating financial losses.
− Implemented call-tracking system that drastically reduced calling expenses
− Implemented company time attendance and payroll system
− Responsible for data system and scale system compatibility
− Successfully managed, interviewed and staffed new personnel
− Responsible for the training of new personnel
− Controlled payroll and daily attendance within company budget restraints
− Established interdepartmental relations increasing efficiency