IT Administrator
canadian international school
Total des années d'expérience :13 years, 5 Mois
Receive incoming calls, take notes, and address client needs in a manner conforming to service level specifications.
Escalates technical issues as appropriate.
Interact with support organizations to ensure restoration of service and/or identification and correction of core problems.
Submit password and program configuration changes as needed.
Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
Log issues and either resolve them or ensure they are dispatched to the applicable support group.
Ensure Proper Issue Tracking troubleshoot network connectivity and server ability.
Consult with network and server teams to confirm outages. Track customer impact from server and network problems.
Ensure follow-up on unresolved cases. Escalate problems as necessary to ensure contractual agreements are met. Redirect cases as needed.
Research emerging and known issues with client products to better evaluate and troubleshoot.
Ensure problems are properly investigated, and that issues found through investigation are corrected or escalated to the proper parties for resolution.
*respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
*advise user on appropriate action
*follow standard help desk procedures
*log all help desk interactions
*administer help desk software
*redirect problems to appropriate resource
*identify and escalate situations requiring urgent attention
*track and route problems and requests and document resolutions
*stay current with system information, changes and updates
* Formatting and Installing Programs
* Networking Support
* Regular maintenance of computers
* Monitor servers and to ensure its work perfectly
* Get backup for all important programs.
* Help guests in rooms for trouble internet connection.
* Installing and configuration hotels programs
*prepare activity reports
* Oracle Reports Developer 10g: Build Internet Application from 10 October 2006 Until 15 October 2006
* MCITP May, 2011 to Jan 2012
* CCNNA sep, 2011 to Feb 2012
• Oracle Forms Developer 10g:Build Internet Applications from 1 October 2006 Until 5 October 2006
• Oracle Database 10g:Develop PL-SQL Program Units from 10 September 2006 Until 12 September 2006
• Oracle Database 10g:SQL Fundamentals I from 27 August 2006 Until 29 August 2006
2003-2007 Isra Private university Amman, Jordan * Faculty of Information Technology * Bachelor of Computer Information systems degree