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Osama Bani Hassan, Operations Director (Retail & E-commerce)

Osama Bani Hassan

Operations Director (Retail & E-commerce)·Dkhoon Emirates Company

Saudi Arabia

High school or equivalent, Logistics And Transport

Work experience

Total years of experience: 24 years, 9 months

Operations Director (Retail & E-commerce)

December 2024 - Present

Dkhoon Emirates Company

Riyadh, Saudi Arabia

December 2024 - Present

• Providing strategic leadership across a complex, multi-regional logistics and manufacturing network spanning Saudi
Arabia, the UAE, and Oman, ensuring seamless end-to-end operational execution.
• Overseeing national supply chain functions, including procurement of raw materials, factory production management,
e-commerce fulfillment, and omnichannel distribution from multiple warehouse hubs.
• Driving transformation of last-mile delivery systems, enabling agile, cost-effective replenishment for over 200 retail
stores in Saudi Arabia and 36 across the GCC.
• Partnering with C-level stakeholders in sales, marketing, and procurement to synchronize operational capabilities
with ambitious growth strategies and dynamic market demands.
• Designing and institutionalizing scalable operational frameworks, embedding enterprise-level KPIs and a
performance-driven culture to enhance efficiency, profitability, and long-term resilience.

Company industry:
Warehousing

Head Of Supply Chain

November 2019 - Present

M.A. AL-ABDUL KARIM & CO. LTD

Riyadh, Saudi Arabia

November 2019 - Present

Managing the overall stock inventory and movements from customs, to the DC and out to the stores and vice versa.
- Developing and implementing of the company’s Strategy for merchandise receiving, stocking, and transporting with
tight alignment to consolidating stock data integrity from disparate systems
- Controlling the transfer system and improve the efficiency and costs of delivery mechanisms to ensure time-planned
delivery of merchandise to all stores across the regions
- Managing and coordinating with buyers for correct quantifying and valuation of the merchandise under orders
- Support and help develop wholesale strategies and/or partners for terminal stock
- Ensure best practice services for B2C customers from supply chain perspective, including packaging & last mile deliveries
- Align closely with B2B team, to ensure best possible stock alignment with B2B partners
- Regular alignment meetings with brand partners to improve system and operational alignment
- Developing best practice physical inventory and stock control procedures, based on cost, accuracy and
operational/seasonal needs
- Overseeing the physical operations in the DC are aligned with the systems and departmental needs
- Managing and engaging with efficient customs clearing agents and overviewing the activities of import procedures for
easy and fast clearing of the goods from ports
- Managing the relationship with key suppliers and industry bodies, reviewing orders to ensure getting competitive prices,
and maintaining supporting documentation for orders

Company industry:
Retail & Wholesale
Job role:
Management

HEAD

May 2023 - December 2024

OLLKOM GROUP

Riyadh, Saudi Arabia

May 2023 - December 2024

• Leading the execution of large-scale projects, ensuring alignment with business objectives and on-time delivery.
• Developing and implementing strategic plans to improve operational efficiency across the supply chain.
• Managing cross-functional teams and ensuring coordination between departments for smooth project execution.
• Optimizing resource allocation and project timelines to meet company goals while maintaining budget constraints.
• Monitoring project performance and making data-driven decisions to improve outcomes and meet key performance
indicators (KPIs).

Company industry:
Marketing
Job role:
Management

GENERAL MANAGER

August 2021 - August 2022

AIR BRIDGES CO. FOR LOGISTICAL SERVICES

Riyadh, Saudi Arabia

August 2021 - August 2022

• Supervising all logistics operations, including freight management, warehouse functions, and transportation services.
• Designing and executing cost-effective strategies to improve the efficiency of logistics functions.
• Building and maintaining strong relationships with key vendors, suppliers, and clients to enhance service delivery.
• Leading and developing a high-performing team to achieve operational excellence and meet organizational goals.
• Tracking performance metrics and making continuous improvements to streamline logistics processes.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

HEAD OF SUPPLY CHAIN

January 2019 - April 2021

M.A. AL-ABDUL KARIM & CO. LTD

Riyadh, Saudi Arabia

January 2019 - April 2021

• Managing the end-to-end supply chain process, from procurement to inventory, ensuring timely delivery of products.
• Negotiating contracts and establishing partnerships with suppliers and distributors to ensure optimal supply chain operations.
• Overseeing inventory levels and conducting demand forecasting to align with business needs and customer demands.
• Developing and implementing process improvements and technology solutions to streamline operations and reduce costs.
• Leading and mentoring teams to ensure smooth operations and consistent delivery of service standards.

Company industry:
Retail & Wholesale
Job role:
Management

National Warehousing & Operations Manager

January 2019 - September 2019

NOKIA SOLUTIONS & NETWORKS

Riyadh, Saudi Arabia

January 2019 - September 2019

Managing all the warehousing operations within the full geographical regions of KSA
- Handling more than 80, 000 sqm warehousing capacity and more than 170 direct employees
- Designing the layout setup and ensure efficient space utilization
- Initiating, coordinating and enforcing optimal operational policies and procedures
- Maintaining the standards of health and safety, hygiene and security
- Managing the stock control and reconcile with the WMS
- Preparing annual budget and ensuring its boundaries
- Liaising with clients, suppliers and transport companies
- Planning work rotes, assign tasks appropriately and appraise results
- Recruiting, selecting, orienting, coaching and motivating the direct employees
- Managing the customer relationship during delivery and serves as the primary interface towards the customer in all
activities-related to the own scope of the contract, including customer complaints, corrective actions, and
changing requirements.
- Monitoring and controlling that the projectsare delivered within the approved budget, profitability forecast,
and planned scope.

Company industry:
Telecommunications
Job role:
Management

Country Logistics Manager

September 2016 - September 2018

ALFUTTAIM GLOBAL TRADING COMPANY

Riyadh, Saudi Arabia

September 2016 - September 2018

- Managing the supply chain cost and services levels & maintaining the budgeted levels for all fashion brands, beauty brands,
and the logistical expenses for the stores and distributions centers
- Developing and implementing an immediate corrective action where costs are outside budgeted levels
- Supporting E commerce function in KSA by providing the best deals in terms of services, materials and manpower
- Negotiating prices and terms with suppliers, vendors, & freight forwarders.
- Designing & implementing supply chains modules that support business strategies adapted to changing market conditions,
new business opportunities, & cost reduction strategies.
- Support the development and enforcement of robust inventory/ stock policies and ensure that the replenishment system
in SAP is operating efficiently
- Optimizing inventories within the country and maintaining the stores replenishment
- Managing all the inbound & outbound and managing the customs clearance and exports activities for all the brands
- Ensuring the smooth imports and customs clearance of goods across the KSA ports for both merchandise and
non-merchandise products
- Managing all SFDA Registration activities for beauty and food products within very short periods and maintaining
issuing the related SASO certificates accordingly.
- Continuously track and manage 3rd party service providers to ensure agreed SLAs are within agreed levels and
drive service improvements, increase efficiency and lower costs.
- Managing services providers resources to meet changing demands and needs in the business in a cost-efficient manner
- Creating a culture of cooperation, collaboration and teamwork within the brands team, operations teams, and with
logistics service providers

Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

HEAD OF LOGISTICS

September 2016 - September 2018

AL FUTTAIM GLOBAL TRADING COMPANY

Riyadh, Saudi Arabia

September 2016 - September 2018

• Managing logistics operations across multiple locations in KSA, overseeing warehousing, transportation, and distribution.
• Streamlining logistics processes to reduce operational costs while maintaining product quality and service levels.
• Collaborating with suppliers and vendors to improve delivery timelines and optimize inventory levels.
• Ensuring compliance with local and international logistics regulations, including safety and environmental standards.
• Implementing key performance metrics and tracking logistics performance to drive continuous improvements.

Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

Supply Chain Manager

July 2015 - August 2016

VITA FOOD COMPANY

Khobar, Saudi Arabia

July 2015 - August 2016

- Managing the related supply chain department’s such as procurement, Warehousing & Distributions, Logistics & Shipping,
Customer Services, Planning & sourcing, productions and sales demands
- Developing procedures of supply chain management with the other functional areas, such as sales, marketing, finance,
factory production, & quality assurance.
- Designing & implementing supply chains modules that supports business strategies adapted to changing market conditions,
new business opportunities, & cost reduction strategies.
- Identifying opportunities to reuse & recycle materials to minimize consumption of any new materials, minimize waste,
& to convert wastes to aby-product.
- Negotiating contractual prices, terms & conditions with suppliers, vendors, & freight forwarders.
- Monitoring supply chain performance to assess ability to meet the quality and delivery requirements.
- Developing & implementing new procedures in ERP systems to meet the business expectations.
- Designing & implementing plant & warehousing strategies for Raw Materials & finished products.
- Managing the activities that are related to strategic & tactical purchasing, material requirements planning, inventory
control, warehousing & distributions.
- Conducting regular meetings and conferences with steak holders and owners to discuss and implement the best practices
that served the whole business.
- Conducting regular meetings with the supply chain department’s managers to share the projects and motivations
and achieving the planned targets.

Company industry:
FMCG
Job role:
Management

NATIONAL OPERATIONS MANAGER

February 2012 - August 2016

SAUDI COMPANY FOR HARDWARE (SACO)

Riyadh, Saudi Arabia

February 2012 - August 2016

• Overseeing national supply chain operations, including inventory management, logistics, and customer service.
• Developing and implementing effective strategies for supply chain optimization, reducing lead times, and improving
delivery performance.
• Managing relationships with suppliers and distributors to ensure product availability and on-time delivery.
• Implementing cost-saving initiatives across logistics and operations while improving service levels.
• Coordinating with cross-functional teams to ensure supply chain alignment with sales and marketing strategies.

Company industry:
Retail & Wholesale
Job role:
Management

National Operations Manager

February 2012 - May 2014

SAUDI COMPANY FOR HARDWARE - SACO

Riyadh, Saudi Arabia

February 2012 - May 2014

Managing three main distributions centers of more than 95000 sqm covering the main regions in KSA
- Managing & maintaining the inventory accuracy & stocks movements of 75, 000 SKUs
- Managing the replenishing orders for 25 branches all over kingdom wise on regular basis
- Managing the direct customers, wholesalers & VIP order’s & facilitating its deliveries
- Ensuring the spaces utilizations to the maximum possible by increasing & extending the racking systems re-designing
the open areas and creating new spaces accordingly
- Leading a team of 280 employees of multiple nationalities from various levels & maintaining the highest productivity
of the whole warehousing community
- Managing the inbound & outbound activities for an average of 400 Exported containers & 350 local trucks on
monthly basis and more than 400 loaded trucks to replenish the stores on a monthly basis
- Preparing budgets for an assigned area and allocating the resources accordingly.
- Maintaining the business’s KPIs, score cards & lean concepts
- Improving & motivating the employees by sitting monthly incentives, training courses and implementing a
competitive environment
- Negotiating purchasing forecasting & planning based on the markets demands
- Implementing the highest safety and security standards within the warehousing communities
- Providing technical solutions and innovating new facilities for the long-term path of operations

Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

November 2009 - January 2012

ARABIAN TRADING SUPPLIES

Riyadh, Saudi Arabia

November 2009 - January 2012

Managing more than 25000sqm warehousing capacity of dry, chilled and frozen models within Riyadh, Qassim and
central region remotely warehouses
- Controlling 5 satellite warehouses within Riyadh & Qassim
- Leading a team of 120 operational associatesfrom a various levels and nationalities 24/7 W Hrs.
- Managing the daily operations activities &fulfilling the sales teams needs and supporting their demands
- Improving the teamwork spirit and continuously developing their productivity
- Managing the entire operations for all inbound and outbound activities
- Maintaining the inventory accuracy of the highest percentages at all the warehouses
- Maintaining the operations KPI’s & score cards for the warehouses, logistics & transportations departments
- Arranging for regular meetings and conferences with key customers and facilitating their needs and requirements
- Analyzing the operational performance in regular reports to the higher management
- Operating three different shift duties and rotating the team accordingly
- Managing & planning the general annual stock take projects within a limited time frame
- Managing the regular cycle counts and updating the figures accordingly

Company industry:
FMCG
Job role:
Management

OPERATIONS MANAGER

November 2009 - January 2012

MOHAMMED YOUSEF AL NAGHI GROUP (AYS)

Riyadh, Saudi Arabia

November 2009 - January 2012

• Managing logistics and supply chain operations within the FMCG sector, including inventory control and distribution.
• Coordinating demand forecasting and ensuring stock availability for fast-moving consumer goods (FMCG).
• Optimizing warehousing and transportation processes to reduce costs and improve operational efficiency.
• Developing vendor and supplier relationships to ensure quality and timely product delivery.
• Implementing technology solutions to improve the accuracy and speed of inventory management systems.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Operations Supervisor

December 2006 - October 2009

Aramex - Saudi Arabia

Riyadh, Saudi Arabia

December 2006 - October 2009

- Supervising the VIP clients’ accounts and fulfilling their needs and requirements
- Supervising the shipments tracking & movements and ensuring the last mile deliveries
- Supervising land freight operations & activities from the origins and until the final destinations
- Reporting shipments analyses monthly basis to the top management
- Maintaining the shipments expenses and invoicing the clients according to the SLAs & contracts
- Supervising the customs clearance process through Saudi causeway/ king Khaled airport / Riyadh dry port &
all other borders points kingdom wise
- Developing new businesses solutions & services for mutual benefits
- Arranging for regular meetings with the VIP clients & facilitating their requirements
- Motivating the team members & increase their productivity

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

PROJECTS SUPERVISOR

December 2006 - October 2009

ARAMEX

Riyadh, Saudi Arabia

December 2006 - October 2009

• Leading logistics projects to ensure timely delivery and high-quality execution.
• Coordinating with clients and vendors to ensure alignment on project timelines and requirements.
• Managing logistics and supply chain functions across multiple locations to meet project goals.
• Optimizing processes and systems to ensure projects are completed within budget and on time.
• Tracking and reporting on project performance, identifying and resolving any operational issues.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Engineering

Logistics Supervisor

August 2003 - December 2006

AL SADHAN TRADING CO

Riyadh, Saudi Arabia

August 2003 - December 2006

Responsibilities:
- Supervising the shipments movements and tracking its routs along the shipping lines
- Supervising customs clearance process at the airports, dry ports and the land borders with the brokers and
customs clearance agencies
- Supervising documents handling, legalizations and archiving
- Supervising the containers off-loading operations at the main DC and the rest warehousing yards
- Supervising & coordinating the banks issues with the LC and finance department
- Coordinating the insurance issues for all inbound shipments and maintain its readiness on time
- Supervising all freight forwarders & brokers cash claims based on the customs tariff
- Supervising containers movements back & forth from/to the warehouses.
- Supervising all VAS activities (bar-coding & labeling and re-covering activities) at the main ports
- Supervising stock replenishing for all the stores & the branches
- Supervising the internal transfers movements and transactions between the all stores
- Maintaining the fleet maintenance, consumptions & expenses control
- Supervising the night shift & day shift duty activities at the main warehouses
- Managing & planning the general annual stock take projects with a limited time frame
- Managing regular cycle counts activities and updating the figures in the system accordingly
SHORT TOUR WITH:
Electro Stores

Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

LOGISTICS SUPERVISOR

August 2003 - December 2006

AL SADHAN TRADING CO.

Riyadh, Saudi Arabia

August 2003 - December 2006

• Supervising logistics operations, including transportation and warehousing activities.
• Managing inventory control and ensuring the accurate and timely distribution of goods.
• Implementing process improvements to streamline logistics functions and reduce operational costs.
• Coordinating with suppliers and vendors to ensure optimal product availability and on-time deliveries.
• Ensuring compliance with health and safety regulations in all logistics and transportation operations.

Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

Procurement Manager

June 2001 - July 2003

HAPPY FAMILY STORES

Amman, Jordan

June 2001 - July 2003

- Supervising purchasing activities for multi categories for all showrooms
- Managing the procurement activities for all the market categories and for all stores
- Negotiating contracts terms and conditions with the local & foreigner suppliers
- Managing the daily replenishing orders between DC & the showrooms
- Controlling the profit margins for all categories & displayed products
- Coordinating the financial issues between suppliers and accounting department
- Managing the merchandising issues & marketing activities on ground
- Supervising all the replenishments for the VIP customers & government departments
- Supervising the receiving activities for all import & local deliveries
- Supervising special promotional activities within the showrooms
- Maintaining competitive retail prices for all categories & products
- Facilitating the investors needs within the showrooms & stores
- Analyzing monthly reports and maintaining the markets trends
- Managing & planning the general annual stock take projects within a limited time frame
- Managing the regular cycle counts and updating the figures in the system accordingly

Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Skills

3PL
Expert
3PL
Expert
Operations Management
Expert
Operations Management
Expert
Inventory Management
Expert
Inventory Management
Expert
Logistics Management
Expert
Logistics Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DC Management
Expert
DC Management
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
PURCHASING
Expert
PURCHASING
Expert
RECEIVING
Expert
RECEIVING
Expert
supply chain management
Expert
supply chain management
Expert
warehousing operations
Expert
warehousing operations
Expert
logistics management
Expert
logistics management
Expert
logistics
Expert
logistics
Expert
logistics planning
Expert
logistics planning
Expert
materials management
Expert
materials management
Expert
order
Expert
order
Expert
materials
Expert
materials
Expert
operations management
Expert
operations management
Expert
operation
Expert
operation
Expert
3PL
Expert
3PL
Expert
Operations Management
Expert
Operations Management
Expert
Inventory Management
Expert
Inventory Management
Expert
Logistics Management
Expert
Logistics Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
INVENTORY MANAGEMENT
Nov 2013
CSCM
Sep 2012

Training
Inventory control
Meric
Nov 2013

Hobbies

  • Social networking
  • Swimming
  • Travelling
  • Reading