Computer Trainer
Alawlama training center
Total years of experience :10 years, 0 Months
Responsibilities:
• Trained and developed students' skills in word processing, spreadsheet, and database programs.
• Tutored advanced Excel.
• Taught Photoshop.
• Tutored typing speed skills for students and employees.
• Built and maintained professional relationships with colleagues and students.
• Communicated with students to discuss progress and need for tutoring and extra assistance.
• Superintend and grade projects, quizzes, and examinations.
Achievements:
• Tested and evaluated student progress to determine the effectiveness and impact of teaching methods, materials, and projects.
• Attended professional development technology courses to increase the knowledge base and learn new information.
• Used lectures, demonstrations, and discussions to instruct students individually and in small groups.
• Developed lesson plans, instructional materials, and written practice tests for Microsoft Office and computerized accounting training courses.
Responsibilities:
• Trained in computer software basics (Windows - Microsoft Office suite).
• Trained in E-accounting (QuickBooks - SMAAC - Excell).
• Taught IBM SPSS statistics.
• Tutored Photoshop.
• Demonstrated English language and ELS - English language for special purposes.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Administered admission office tasks (registered and tracked student records and scheduled timetables and followed up).
• Coordinated secretarial duties.
• Analyzed data using Excel.
• Managed social media channels and content writing.
• Designed posters for marketing and advertising campaigns.
Achievements:
• Designed and delivered a website using google sites.
• Assisted to graduate a large number of academy students.
• Aided the Academy to reach its organizational goals.
• Resolved problems, improved operations, and provided exceptional training service.
• Exercised leadership capabilities by successfully motivating and inspiring students and officers.
Responsibilities:
• Implemented weekly promotional strategies to improve customer engagement.
• Developed and executed multiple print and digital marketing efforts to enhance brand visibility.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Acted as a team leader in managing studying groups, delegating tasks, and providing feedback.
• Applied effective time management techniques to meet tight deadlines.
• Provided professional services and support in a dynamic work environment.
• Skilled at working independently and collaboratively in a team environment.
• Trained MS Office for graduate & postgraduate students.
• Taught computerized accounting (Quick book - SMAAC - Excell).
• Trained in Photoshop.
Achievements:
• Gained extensive knowledge in data entry, analysis, and reporting.
• Gained strong leadership skills by managing projects from start to finish.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Analyzed and reported on KPIs to validate and demonstrate the success of marketing.
• Increased brand awareness through the creation and management of social media channels, boosting social media engagement by +50%.
• Adapted and gain proficiency in learning new concepts quickly and efficiently.
Responsibilities:
• Identified training needs and planned classes accordingly.
• Trained ICDL for candidates.
• Instructed computerized accounting (SMAAC - QuickBooks - Excel).
• Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
• Adjusted instructional strategies according to student needs and understanding of the material.
• Acted as training subject matter expert and provided extensive support to different departments.
• Performed social media marketing.
Achievements:
• Assessed skill gaps for students and developed training courses to meet identified needs.
• Created and oversaw office training programs for reception and marketing.
• Helped attract as many as +5 new clients per month for the library and center.
• Trained over 10 students with a graduation rate of over 70%.
• Administered front desk tasks.
• Participated in managing the Egnlish Club.
Responsibilities:
• Trained in lab computer courses ( MS Office - QuickBooks - SPSS )
• Created and oversaw lab training programs for students and library attendants.
• Coordinated training schedules across labs with supervisors to optimize training initiatives and workflow management.
• Contributed to establishing a new project ( Chillout English Club ).
• Conducted needs assessments to identify gaps in abilities and performance, and develop targeted learning solutions.
• Teamwork with the IT department.
Achievements:
• Developed and implemented a successful onboarding program.
• Analyzed and evaluated training effectiveness and program outcomes.
• Successfully helped to graduate >+ 40 students.
• Successfully contributed to and established an English language club (Chillout English Discussion Club) as a freelancer.
Responsibilities:
• Handled procurement admin tasks in the department.
• Issued purchase requests and purchase orders.
• Communicated frequently with vendors to manage orders and verify revisions on purchase orders.
• Negotiated delivery & payment terms.
• Performed office duties (Scanning documents - box filling for shipping documents and others).
• Data capturing and storing items in the system (Excell, Sage).
• Sending & receiving Emails using Outlook in a daily manner.
• Issued sample tests and delivery forms.
• Printing and dispatching GRNs ( goods receiving notes ).
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Followed up on airwaybill and commercial invoice & packing list & certificate of origin.
• Generated material reports.
Achievements:
• Maintained effective and lasting vendor relationships through dynamic communication and questioning skills.
• Maintained complete documentation and records of all purchasing activities.
• Dealt with new supplier approvals.
Responsibilities:
Responsibilities:
• Developed L & D strategy as a lifelong learning and computer-based training.
• Created a marketing campaign.
• Designed social media posts & marketing.
• PR duties as a key role in participating at Khartoum international book fair 15th.
• Administrative duties.
• Performed secretarial duties.
• Conducted orientation sessions to assess skill levels and areas of strength and weakness.
• Trained students (Microsoft Office).
• Taught E-accounting (Quick books - SMAAC).
• Taught computer courses.
• Instructed statistics and SPSS.
• Trained using Photoshop.
• Developed training handbooks, computer tutorials, and reference materials.
• Utilized training techniques to boost productivity and develop each team member's individual skill set.
• Used various learning practices to implement courses.
• Tracked students' and instructors' attendance, scores, and overall performance in databases.
• Documented participation and evaluated learning for each participant.
Achievements:
• Performed marketing activities in addition to digital marketing & designs.
• Participated in EXPO (Khartoum International Book Fair) as the Public relations & marketing team lead.
• Educated a huge number of students on computer basics (MS Office).
• Trained and mentored >+200 employees and students to fulfill various roles in the job market.
Responsibilities:
• Developed lesson plans, instructional materials, and practice tests for staff.
• Worked with the training department to customize courseware to accommodate business needs.
• Coordinated training schedules across sites with managers to optimize training initiatives and workflow management.
• Trained in labs ( Excell, QuickBooks, SMAAC ).
• Analyzed and evaluated training effectiveness and program outcomes.
Achievements:
• Trained and mentored 10 personnel to fulfill various roles.
• Utilized a variety of instructional methodologies to create effective learning experiences.
• Delivered training sessions as a contract between Noorsen developed training center and KIC.
Responsibilities :
• Collected information about company objectives and employee deficiencies in order to assess training needs.
• Coordinated with top management to identify training and development opportunities to improve and optimize performance.
• Held demonstrations and one-on-one coaching sessions on the use of computers, systems, and entering data.
Achievements
• Developed training programs to meet company objectives.
• Prepared supportive educational materials.
• Trained the administration on using the system.
• Trained in Microsoft Office.
• Trained Windows & file management.
Responsibilities:
• Practitioner of CBT (computer-based training).
• Taught graduates & postgraduates students.
• Trained in E-accounting ( Quickbooks - SMAAC - Peachtree - Tally ERP ) and data entry skills.
• Trained ( MS Office ).
• Teaching Adobe Photoshop designing skills for personal uses & for marketing and solving design issues.
• Teaching SPSS & how to implement data analysis techniques & questionnaires.
• Performed In-class discussions & homework assignments.
• Outlined ICDL courseware materials for candidates to sit in for SPECTO online exams.
• Participated in designing advertisements on social media.
• Educated colleagues about the effective use of technology in teaching.
• Managed & guided junior teachers as a mentor.
• Used Oracle system to track inquiries & courses.
• Reported group's status including competencies shortages if appeared.
Achievements:
• Instructed computer basics course for students and employees outsourced successfully.
• Increased profits 2 times greater up to 50% more than ever.
• Increased the number of succeeded ICDL candidates through organizing training sessions that have been implemented properly by following the study plans.
• Designed the center advertisements on social media.
• Played a key role as a business developer to succeed in the center in opening a new branch & the following strategy to attract potential customers.
• Supported the center's administrative tasks to ensure smooth business processes in a timely manner.
• Encouraged computer course graduates to upgrade their skills to be qualified by taking ICDL qualification.
Responsibilities :
• Trained and developed students' skills in Microsoft Office.
• Trained ICDL.
• Trained SPSS.
• Taught Adobe Photoshop
• Instructed typing skills using Mavis Beacon & Rapid typing software.
• Trained E-accounting ( Quick books - SMAAC - Tally ERP )
• Used lectures, demonstrations, and discussions to instruct students individually and in small groups.
Achievements :
• Planned and implemented curriculum to teach up-to-date technology to > 500 students.
• Trained and mentored > 500 students and employees to fulfill market needs and meet competencies.
• Tested and evaluated student progress to determine the effectiveness and impact of teaching methods, and materials.
• Managed and maintained systems, and equipment, by troubleshooting hardware and software issues, cleaning out keyboards, and wiping down computer surfaces.
• Processed software and hardware by coordinating user setups, installations, and upgrades.
• Participated in English clubs.
Responsibilities:
• Handled day-to-day accounting processes to reach financial accuracy.
• Reviewed accounts, and tracked recurring expenses for accrual entry.
• Provided journal entries and performed accounting on an accrual basis.
• Prepared receivables, invoices, and bank deposits.
• Entered figures using Excell formulas to compute data quickly.
• Checked excess baggage tickets as per the rate list provided by the airline to check if any short collections are there by the cashiers.
• Handled excess baggage tickets for airlines from the passenger services department at the airport.
• Received all charge notes from the traffic area for tracking.
• Received manual charge notes from CGO ( Cargo ) and operations.
• Posted customer payments by recording cash, checks, and e-banking transactions.
• Input financial data and produced reports using Oracle.
• Reported and followed up with the chief accountant & finance manager.
• Reported to airlines (fees & excess baggage).
• Review monthly, quarterly, and annual profit and loss statements and balance sheets.
Achievements:
• Contributed to covering shortages of the finance staff at the airport terminals.
• Processed incoming payments in accordance with established financial policies.
• Completed daily process adjustments to maintain accuracy.
• Entered data on a short schedule with 100% accuracy.
• Managed complex problem-solving for the finance manager in order to complete projects on time and within budget.
Responsibilities:
• Supported installation of Quickbooks advanced inventory and upgrades, and drivers.
• Giving on-job (On-site) training for the factory staff including departments (Finance, Inventory, Procurement, sales & marketing) QuickBooks advanced inventory,
• Provided coaching and mentoring to employees by facilitating in-person learning sessions.
• Tested system to identify root causes of problems.
• Mentored personnel to learn appropriate methods for solving data entry issues and troubleshooting problems.
• Worked with a high-performing team in an Agile environment.
• Investigated data entry issues and offered suggestions for a resolution to the supervisor.
• Prepared training manuals for employees and assigned tasks according to company guidelines and protocols.
• Analyzed system & corrected data entry for staff & followed up to meet the project deadlines to ensure accuracy in action.
• Following up on employees' advancements & reporting to the HR.
• Analyzed and evaluated training effectiveness and program outcomes.
• Monitored and logged staff daily tasks and reports.
Project Achievements:
• Analyzed current employee skills and abilities and helped develop plans to address needs.
• Successfully managed & instructed & delivered training for (inventory, procurement, sales & marketing) staff, based on a schedule through timely deliverance of sessions to meet deadlines on daily bases.
• Developed and implemented a successful onboarding program.
• Used Excell and Word and PowerPoint to design training for employees and increased company retention and productivity rates by 90 %.
• Instructed the use of the system & manipulating & data entering procedures plus giving presentations based on the schedule for materials instructed depending on timely deadlines.
• Utilized a variety of instructional methodologies to create effective learning experiences following quality standards.
• Organized data entry inputs & processing & reporting outputs appropriately.
Responsibilities :
• Provided and develop students' skills in Microsoft Office and internet explorer.
• Tutored designing software ( Photoshop, Adobe InDesign - CorelDRAW ).
• Provided training in E-accounting ( Quick books - SMAAC ).
• Provided training ICDL for candidates preparing to take their exams through sessions.
• Provided training statistical packages for social sciences ( SPSS ).
• Maintained an orderly classroom stocked with appropriate supplies.
• Used lectures, demonstrations, and discussions to instruct students individually and in small groups.
• Communicated with students to discuss progress and need for tutoring and extra assistance.
• Invigilated and graded projects, quizzes, and examinations.
• Set up software and delivered step-by-step instructions on basic use.
• Proven ability to develop and implement creative solutions to complex problems.
Achievements:
• Succeeded in increasing percentages of trainers.
• Designed classes on Word and PowerPoint for beginner students.
• Passionate about learning and committed to continual improvement.
• Gained strong leadership skills by managing projects from start to finish.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
Responsibilities:
• Handled a high volume of inbound calls per shift as a target to offer callers product and service information in a timely manner.
• Answered calls with friendly greetings to create a positive and delightful experience for customers.
• Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
• Recording complaints to the system.
• Provided timely feedback to the supervisor regarding customer inquiries and issues.
• Informed customers about service benefits, explained features, and answered questions.
• Asked relevant questions to assist customers with selecting requested services.
• Managing and updating customer databases in the CRM systems, contact information, and activation history.
• Developed extensive knowledge of services to better assist customers.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Achievements:
• Succeeded in reaching day-to-day target out of 200 calls/day.
• Succeeded in handling daily inbound calls in 2 to 3 minutes per call at maximum.
Responsibilities:
• Analyzed on a periodic basis, the workload and personnel needs of an organizational unit.
• Reviewed documentation for new coming shipments from the outbound main Turkish factory.
• Edited documents to improve the accuracy of language, flow, and readability.
• Organized spaces, and materials support for internal and client-focused meetings.
• Answered calls, delivered messages to staff, and greeted visitors.
• Established relationships with vendors & clients.
• Oversaw appointment scheduling and coordination for both clients and personnel.
• Interacted with customers by phone, email, or in person to provide information.
• Applied administrative and analytical skills in overseeing day-to-day activities.
• Coordinated communications, financial processing, recordkeeping, and other administrative functions.
• Managed petty cash issued to facilitate general office activities.
• Designed & Developed the firm catalogs for marketing.
• Planned, communicated, and controlled work assignments and special projects concerning subordinates.
• Researched new offerings & tenders from the domestic market.
• Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
• Managed, developed, and trained staff, established and monitored goals, and conducted performance reviews.
• Produced monthly reports.
Achievements:
• Participated & achieved tangible targets & goals for the entire product-handling process & delivered in accordance with overall office administrative policies.
• Benefits administration minimizes costs by 35% through negotiating fees & prices while ensuring the enhancements of products & services applied for customers.
• Maintained proper documentation for subordinates.
• Shaped future horizons for the company to grow & dominate the market.
• Recommend and administer corrective actions according to policy & procedures (code of conduct).
Responsibilities:
• Taught computer basics MS Office (Word - Excel - Access - Power point - Internet Explorer).
• Taught accounting software such as QuickBooks and SMAAC, Excell.
• Taught designing software such as Adobe Photoshop & Adobe InDesign.
• Taught Microsoft project.
• Taught statistics using SPSS.
• Conducted classes and workshops for students on special topics of interest.
• Assessed students' abilities, interests, and learning objectives for personalized crash-course lesson planning.
• Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
• Supported students in identifying, setting, and achieving personal goals.
• Assessed, documented, and reported on student progress for computer classes.
• Optimized instruction based on student feedback and assessments of courses.
Achievements:
• Contributed to society.
• Practitioner of training Needs analysis for graduate and postgraduate students.
• Initiated course syllabus to clearly outline curriculum, expectations, and deadlines at the beginning of each course.
• Delivered engaging curriculum through diverse methods of classroom instruction, and computer lab activities.
• Created clear, engaging lessons to draw interest and develop students to enter data into various programs.
• Attended professional development opportunities to stay abreast of current teaching strategies and methodologies and content knowledge related to computer software courses.
• Gained practical skills & knowledge experience in the field of tutoring.
• Gained endurance with working under pressure.
• Gained self-confidence and the ability to transfer optimism.
• Strengthened strong bonds and relationships with students and employees.
• Provided positive reinforcement for co-workers.
• Kept up with current trends in the industry through lifelong learning.
• Gained morale enhancement.
Responsibilities:
• Communicated with customers to identify needs and expectations.
• Provided customers with the necessary help & support Q&A.
• Realized customer needs through analyzing.
• Received customer profiles and inquiries and feasibility studies to facilitate business loans as funds for their businesses.
• Discussed FAQ with microfinance officers.
• Captured data within the CITRIX system.
• Reported to the head of department (HOD).
Achievements:
• Dealt with customers One-on-One to maintain a good CRM in order to facilitate micro-projects as well as handle complaints.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Prepared the customer's full documents (profile) to ensure a good business process for microfinancing projects.
• Provided help & support to microfinance officers.
• Gained skills on how to prepare the customer full papers needed to ensure a good business process.
• Followed customer orientation: solution, cost, convenience, and communication.
Responsibilities:
• Worked under supervision & liaison with the Procurement department.
• Followed up with the direct supervisor.
• Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
• Collaborated with supervisor to discuss procurement, logistics arrangements, and service requirements for optimized purchasing power.
• Sourced and allocated fleet equipment.
• Dispatched quantity checking.
• Checked records and stock status within Sage ERP software.
• Captured data for daily fuel consumption worksheets.
• Entered data into Oracle Fusion.
• Updated and maintained databases to track shipments and inventory.
• Managed credit fuel limit exceedance/outstandings.
• Processed depot vouchers & claim vouchers.
• Reported updates of logistic trucks files.
Achievements:
• Provided support to the fleet manager and supervisor and coworkers to accomplish overall department goals.
• Saved time and eased the business processes for Co-Workers.
• Improved office logistics practices and procedures.
• Implemented procedures for accurate data collection and reporting.
Responsibilities :
• Liaised, communicated, and interacted with goods-requesting departments.
• Issued requests, processed, organized, updated, and tracked domestic and international order records.
• Followed up on purchase order processing (Local & Overseas).
• Liaised with buyers for order delivery terms.
• Liaised with the logistics department.
• Negotiated supplier confirmation.
• Primary cleared document preparations.
• Followed up on supplier payment.
• Reviewed, checked, and progressed shipping documents.
• Entered data into SAGE (supply chain management) for warehouse management and inventory tracking.
• Tracked Air shipments.
Achievements:
• Gained practical knowledge and experience.
• Strengthen vendor relationships and purchasing.
• Supported procurement officers.
Achievements and activities during my studies: - Being a representative of business school presenting at the silver jubilee - Nov 2011. - Created a plan for colleagues at business school to stand out of the crowd. - Participated in organizing the EXPO in one open week, with attendees of more than 500 visitors, and teamwork with colleagues. - Presented important & innovative ideas. Q&A and discussions, gained self-confidence & passion to face challenges & self-awareness.
