Marketing & Communications Officer – Arabic
Qatar Airways - Privilege Club
مجموع سنوات الخبرة :26 years, 6 أشهر
• Manage all Arabic communication vehicles in Privilege Club.
• Write copy, review and enhance all Arabic communication vehicles including newsletter email
campaigns, print material, website content and social media.
• Manage all Privilege Club related social media sites/forums for the Arabic community.
• Work closely with other areas like E-commerce, QR Marketing & Digital Marketing Team for
common Marketing initiatives in the organization.
• Coordinate the development of HTML campaigns from internal stakeholders and assist in all other
marketing activities.
• Develop and implement tactical point of sale campaigns to support Privilege Club initiatives within
the Arab regions.
• Provide direction and approvals on all Arabic marketing activities and materials related to
Privilege Club.
• Ensure all Arabic Promotions are set up and approved for outstations.
• Develop Arabic marketing materials for outstations that support Privilege Club marketing efforts.
• Provide support to the outstations for events and exhibitions.
• Ensure timely production and delivery of materials within budget.
• Develop annual FFP marketing plans with each outstation to drive membership acquisition and
engage ment, and increase airline revenue.
• Provide membership reports and cabin penetration reports to outstations.
• Assist in printing of marketing collaterals and its dispatch.
• Ensure that the collaterals are available at all touch points - sales, reservation & ticketing offices,
airport lounges & in-flight.
• Maintain stock of application forms and other collaterals and promotional items.
• Assist all outstations with FFP Evaluation report reports and member acquisition to drive
incremental revenue.
• Provide regular Offer Evaluation reports and campaign reports to the department and stations.
- Having good knowledge about Privilege Club programme and systems.
- Understanding / knowledge of loyalty industry.
- Created Qatar Airways Privilege Club Arabic website.
- In charge of any update on Qatar Airways Privilege Club Arabic website.
- Handling members complains and queries related to Privilege Club issues.
- Forwarding members complains and queries regarding non Privilege Club issues to the concern department.
- Coordinate with cargo to clear the shipments of membership cards & statements which sent from The fulfillment company by cargo.
- Making the arrangement to send membership cards to members mailing address by Qpost or to out stations all over the world by OCS.
- Coordinate with out-stations for any special requests and application forms requests.
- crediting members flights in their accounts.
- Doing retro claims received from Doha sales offices.
- Updating and crediting member flights according to the original class before redemption the upgrade.
- Sending e-mails to partners airlines to verify member’s claims on their flights.
- Replying to partners verifications e-mails.
- Printing VIP members card as special requests.
- Translating Privilege Club documents (statements, offers and membership guide).
- Handling the Privilege Club Application form to enrollment,
- Handling Family Nominations,
- Making proper filing for all operations documents in easy way to be retrieved.
- Having good knowledge of Privilege Club programme and systems
- Understanding / knowledge of loyalty industry.
- Created Privilege Club Qatar Airways Arabic website.
- In charge of any updated on Arabic website.
- Handling members complains and queries regarding Privilege Club issues,
- Forwarding members complains and queries regarding non Privilege Club issues to the concern department,
- Coordinate with cargo to clear the shipment of membership cards sent from The fulfillment company by cargo.
- Making the arrangement to send membership cards to members mailing address or to out stations all over the world by Qpost and OCS.
- Coordinate with out-stations for any special requests and application forms requests.
- crediting members flights in their accounts.
- Doing retro claims received from Doha sales offices.
- Updating and crediting member flights according to the original class before redemption the upgrade.
- Sending e-mails to partners airlines to verify member’s claims on their flights.
- Replying to partners verifications e-mails.
- Printing members card for special requests.
- Translating Privilege Club documents (statements, offers and membership guide).
- Handling the Privilege Club Application form to enrollment,
- Handling Family Nominations,
- Making proper filing for all operations documents in easy way to be retrieved.
Between 17-04-2004/12-04-2006.
Job Description: - Meeting and assisting the VIP Guests at the airport and escorting them to the hotel.
- Submitting visa for the hotel guest.
- Helping the guest's to solve his problems at the airport like Lost luggage or visa problems.
- Helping and assisting in Concierge Desk
- Handling restaurant reservations, flight ticket booking and confirmation etc.
- Handling hotel car movement, bellmen movement, answering Guest inquires and requests.
Passport Processor in Shangri-La Hotel Dubai
Between 01-10-2003/17-04-2004.
Job Description:
- Printing In rooms check in and check out report.
- Typing all the guest passport information's and send it to Dubai Police Hotel Network.
Employee in Offers & Marketing department of Engineering Consulting Contracting & Treading ECCO.
Between 1-3-2000/31-12-2002.
Job Description: - Help in Setting up the Offers Points.
- Attendance of Technical Sessions for Tender Offers.
- Typing & Secretary Works.
- Public Relations.
Technical Support for The Technical Office for Computer Services.
Between 1-10-1996 / 15-2-2000.
Job Description: - Computer Assembly.
- Computer Maintenance.
- Sales in door.
- Setting up Operating Systems & Programs.
Business & Computer Science Diploma, from the Technical & Commercial Institute of Appasia.