Osama Al-Omari

ITSystems Engineer at IRSHAD

• United Arab Emirates - Abu Dhabi
• My current job since May 2015

Team Leader for Support Engineers - ENEC at Emirates Nuclear Energy Corporation

• United Arab Emirates - Abu Dhabi
• January 2011 to May 2015

February 26, 2009 - January 27, 2011
- Support Engineer - ENEC (Emirates Nuclear Energy Corporation)

Support Engineer at EAD (Environment Abu Dhabi Agency)

• United Arab Emirates - Abu Dhabi
• February 2009 to January 2011

I have worked as support engineer for all of the above accounts to provide technical support for tablet PC & laptop users / Assist in testing, implementation & troubleshooting of Thick Client program & server system

Support end-users on Ms Office, Win 2K/XP/Vista/Win 7/ Mac OS, Outlook, Lotus Notes and VPN remote access.

Resolve hardware / software issues on desktop / laptop PC, network printer.
Administer and maintain server and LAN network equipment to ensure high availability and high performance of the systems. Working on special softwares like (GIS, Great Plains, PGP, NAC agent, EDMS, ECMS, ERP, PMIS…etc).

Handle asset management, maintain inventory, and liaise with vendor in asset procurement.

Support Engineer - MDC at Injazat Data Systems

• United Arab Emirates - Abu Dhabi
• March 2008 to February 2009

I have worked as support engineer for all of the above accounts to provide technical support for tablet PC & laptop users / Assist in testing, implementation & troubleshooting of Thick Client program & server system

Support end-users on Ms Office, Win 2K/XP/Vista/Win 7/ Mac OS, Outlook, Lotus Notes and VPN remote access.

Resolve hardware / software issues on desktop / laptop PC, network printer.
Administer and maintain server and LAN network equipment to ensure high availability and high performance of the systems. Working on special softwares like (GIS, Great Plains, PGP, NAC agent, EDMS, ECMS, ERP, PMIS…etc).

Handle asset management, maintain inventory, and liaise with vendor in asset procurement.

Technical Support at Vision Company for Investment

• Jordan - Amman
• January 2007 to January 2008

I have worked on providing support for both Hardware and Software for all laptops and desktops. Vision was using "forex" software system for trading and investements, it was part of my job to support this software technically beside the other softwares "MS-Office, media software, internet search engines…etc.

Provide support for network printers connected and installed on print server.