ITSystems Engineer
IRSHAD
مجموع سنوات الخبرة :17 years, 4 أشهر
February 26, 2009 - January 27, 2011
- Support Engineer - ENEC (Emirates Nuclear Energy Corporation)
I have worked as support engineer for all of the above accounts to provide technical support for tablet PC & laptop users / Assist in testing, implementation & troubleshooting of Thick Client program & server system
Support end-users on Ms Office, Win 2K/XP/Vista/Win 7/ Mac OS, Outlook, Lotus Notes and VPN remote access.
Resolve hardware / software issues on desktop / laptop PC, network printer.
Administer and maintain server and LAN network equipment to ensure high availability and high performance of the systems. Working on special softwares like (GIS, Great Plains, PGP, NAC agent, EDMS, ECMS, ERP, PMIS…etc).
Handle asset management, maintain inventory, and liaise with vendor in asset procurement.
I have worked as support engineer for all of the above accounts to provide technical support for tablet PC & laptop users / Assist in testing, implementation & troubleshooting of Thick Client program & server system
Support end-users on Ms Office, Win 2K/XP/Vista/Win 7/ Mac OS, Outlook, Lotus Notes and VPN remote access.
Resolve hardware / software issues on desktop / laptop PC, network printer.
Administer and maintain server and LAN network equipment to ensure high availability and high performance of the systems. Working on special softwares like (GIS, Great Plains, PGP, NAC agent, EDMS, ECMS, ERP, PMIS…etc).
Handle asset management, maintain inventory, and liaise with vendor in asset procurement.
I have worked on providing support for both Hardware and Software for all laptops and desktops. Vision was using "forex" software system for trading and investements, it was part of my job to support this software technically beside the other softwares "MS-Office, media software, internet search engines…etc.
Provide support for network printers connected and installed on print server.
2003-2007 B.Sc. in Software Engineering Very Good Average. University of Petra Amman - Jordan