Osama Hzain

• Led and promoted a culture of compliance, ethics, and accountability across multiple country programs in alignment with IMCs Ethics and Compliance Charter.
• Oversaw and mentored country-level compliance officers, providing technical guidance, quality assurance, and performance evaluations.
• Developed and implemented risk-based country work plans, including scope, sampling methodology, and review timelines.
• Reviewed and approved compliance work deliverables; conducted reviews in the absence of field staff.
• Issued timely compliance reports with actionable recommendations to senior regional and headquarters stakeholders.
• Monitored the implementation and verification of corrective action plans to mitigate compliance risks.
• Provided strategic advisory support to country management on internal controls and process improvements.
• Facilitated cross-departmental collaboration to strengthen compliance frameworks and prevent fraud, bribery, and conflicts of interest.
• Delivered regular training sessions and capacity-building workshops for staff and partners on ethics and compliance topics.
• Supported and participated in investigations in coordination with the investigation unit.
• Maintained accurate records and documentation of compliance reviews and supported organizational learning through knowledge sharing.

• Led internal audit missions across country and area offices using a risk-based approach; ensured audit plans were executed in compliance with ACTEDs internal audit methodology and donor requirements.
• Supervised compliance documentation (finance, logistics, HR, and program) and ensured timely review, consolidation, and reporting via FLAT tools and systems.
• Conducted due diligence assessments of implementing partners, monitored risk mitigation plans, and followed up on audit recommendations to ensure implementation.
• Coordinated external audit processes, including planning, documentation, kick-off/close-out meetings, and drafting management responses in collaboration with HQ and finance.
• Delivered in-house training sessions and on-the-job mentoring for compliance and program staff to strengthen internal controls and promote a compliance-first culture.
• Investigated allegations of fraud, bribery, and misconduct; compiled evidence, interviewed witnesses, maintained confidentiality, and prepared investigation reports with clear recommendations.
• Supported legal and regulatory compliance including taxation, social security, and labor law, ensuring alignment with local legislation.
• Promoted ACTEDs Anti-Fraud and Whistleblower policies across the mission and regularly updated the fraud register.
• Provided strategic support to senior management, flagged high-risk issues, and contributed to country-level decision making on risk, ethics, and compliance.

• Led and managed project staff to ensure effective delivery and performance across support functions.
• Developed and implemented action plans for delegated support projects, including oversight of activities, budgets, and project documentation.
• Monitored daily project implementation progress to ensure alignment with objectives and timelines.
• Ensured compliance with NRC policies, standard operating procedures, tools, and international guidelines.
• Ensured projects targeted vulnerable beneficiaries and identified improved implementation methods.
• Promoted technical improvements through idea-sharing and operational feedback.
• Prepared periodic progress and compliance reports, including risk assessments, camp permits, first aid certifications, and communications documentation.
• Led capacity-building initiatives and skill transfer programs for project teams to strengthen technical knowledge and sustainability.
• Liaised and coordinated with local authorities and key stakeholders to maintain effective partnerships and regulatory alignment.
• Advocated for the rights of internally displaced persons and returnees in accordance with NRCs advocacy strategy.
• Supported the Quality and Accountability Coordinator in conducting corruption risk mapping and implementing corrective follow-up actions.
• Facilitated field-based risk mapping exercises and developed risk scorecards in collaboration with sector teams.
• Contributed to internal investigations and conducted value-for-money analysis to inform operational decision-making.
• Championed continuous improvement of operational standards and compliance practices across project sites.

• Oversaw issuance of permits for visitors, materials, and documents to ensure smooth site access and logistical flow.
• Ensured consistent follow-up on site procedures and completed related administrative tasks efficiently.
• Acted as the safety and security focal point, managed inventory, petty cash, and initial camp setup activities.
• Administered monthly staff timesheets, coordinated salary calculations, and maintained labor documentation.
• Developed and maintained six-month procurement plans and managed purchase requests and GRN processes.
• Handled fleet operations by arranging daily transportation logistics for NRC staff.
• Facilitated maintenance planning and served as the primary focal point for site upkeep and infrastructure.
• Ensured seamless coordination between programmatic teams and site operations, contributing to effective project management.
• Created and implemented Standard Operating Procedures (SOPs) to standardize and optimize site operations.
• Monitored site equipment and supply levels to ensure readiness and continuity of operations.
• Planned and executed operational strategies to enhance site efficiency and support.

• Led comprehensive needs assessments and contributed to the development of project proposals, aligning with NRCs
strategic goals and operational objectives at the area office level.
• Collaborated with the Education Coordinator to identify team training needs and ensure timely delivery of capacity-building initiatives.
• Supervised and monitored the implementation of education programs, ensuring alignment with both global standards and national strategies.
• Provided technical support to education officers and project assistants on beneficiary selection, accurate documentation of beneficiary data, and maintenance of learners and teachers attendance records.
• Ensured effective performance management of national staff by offering guidance, mentorship, and support throughout program execution.
• Coordinated logistics and operational requirements for education and training centers to ensure uninterrupted service delivery.

• Led needs assessments, facilitated focus group discussions, and organized community meetings to engage beneficiaries and gather insights for project planning.
• Effectively communicated project methodologies, Bill of Quantities (BoQs), designs, scope of work, selection criteria, and material use practices to beneficiaries and stakeholders.
• Prepared daily and weekly progress reports, issued instructions to contractors, and processed variance orders to ensure smooth project operations.
• Produced and updated site-level BoQs and amendments to the Scope of Work in line with NRC technical standards.
• Documented the existing condition of sites and units to inform project planning and execution.
• Ensured the safety and well-being of beneficiaries and workers throughout the project, swiftly addressing safety concerns and implementing corrective measures.
• Managed beneficiary information requests and complaints, coordinating with the Project Coordinator and M&E unit for timely resolution.
• Reported on daily activities of incentive labor, ensuring accurate documentation of attendance and performance metrics.