Osama Saeed

 Implementation of the new rules for hand baggage’s at the Dubai international airport.
 Provided assistance and guidelines to the passengers throughout the terminal.
 Communicated clearly and effectively with passengers.
 Promoted good listening skills.
 Provided quality customer service.
 Responded promptly to passenger inquiries.
 Dealt directly with passengers face to face.
 Answered passenger questions, as well as questioned passengers to obtain full understanding of what information is being requested.