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Osama Jodeh, Business Development Manager

Osama Jodeh

Business Development Manager·Road Hero Cars Maintenance Co.

Kuwait

Bachelor's degree, Banking And Finance

Work experience

Total years of experience: 13 years, 2 months

Business Development Manager

August 2024 - Present

Road Hero Cars Maintenance Co.

Al Kuwait, Kuwait

August 2024 - Present

• Developed strategic partnerships to enhance market presence and drive revenue growth.
• Created comprehensive reports detailing business development progress for senior leadership, allowing them to make well-informed decisions about resource allocation and strategic direction.
• Mentored junior staff on best practices for client engagement and relationship management.
• Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
• Provided ongoing training for team members to ensure they were equipped with the necessary skills and knowledge to succeed in their roles.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

OPERATIONS MANAGER

May 2022 - September 2023

BNCHR+

Al Kuwait, Kuwait

May 2022 - September 2023

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

OPERATIONS MANAGER

May 2022 - September 2023

BNCHR+ Cars Maintenance Co.

Al Kuwait, Kuwait

May 2022 - September 2023

• Analyzed performance metrics to identify areas for improvement, driving
continuous operational enhancements.
• Managed vendor relationships to ensure quality service delivery while
negotiating favorable contract terms.
• Supervised operations staff and kept employees compliant with company
policies and procedures.
• Scheduled employees for shifts, taking into account customer traffic and
employee strengths.
• Assisted in recruiting, hiring and training ofteam members.
Company industry:
Automotive Repair, Spare Parts, & Support Services

Customer Service Team Leader

March 2021 - May 2022

BNCHR+

Al Kuwait, Kuwait

March 2021 - May 2022

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Customer Service and Call Center

CUSTOMER SERVICE TEAM LEADER

March 2021 - May 2022

BNCHR+ Cars Maintenance Co.

Al Kuwait, Kuwait

March 2021 - May 2022

• Increased customer retention with personalized follow-up strategies, carefully
addressing concerns and feedback.
• Achieved high levels ofcustomersatisfaction, consistently monitoring service
metrics and implementing improvements.
• Coached team members individually to develop theirskills and improve
performance, tailoring guidance to theirspecific needs.
• Oversaw daily operations ofcustomerservice department, ensuring alignment
with company goals and policies.
Company industry:
Automotive Repair, Spare Parts, & Support Services

SOCIAL MEDIA COORDINATOR(part -time)

July 2019 - March 2021

Promix Advertising & Marketing

Al Kuwait, Kuwait

July 2019 - March 2021

• Collaborated with cross-functional teams to align marketing initiatives with social media efforts.
• Engaged with followers, responding to inquiries and fostering community relationships.
• Created social media content with consistent content and tone.
• Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Company industry:
Advertising
Job role:
Marketing and PR

SOCIAL MEDIA COORDINATOR(Part-time)

January 2019 - January 2021

PromixAdvertising & Marketing Co.

Al Kuwait, Kuwait

January 2019 - January 2021

• Collaborated with cross-functional teams to align marketing initiatives with
social media efforts.
• Engaged with followers, responding to inquiries and fostering community
relationships.
• Created social media content with consistent content and tone.
• Monitored and evaluated website analytics to identify trends and
opportunities for improvement.
Company industry:
Advertising

Account Executive

November 2019 - December 2020

GULF INSURANCE GROUP

Al Kuwait, Kuwait

November 2019 - December 2020

Company industry:
Insurance & TPA
Job role:
Sales

ACCOUNT EXECUTIVE

November 2019 - December 2020

Gulf Insurance Group(GIG)

Al Kuwait, Kuwait

November 2019 - December 2020

• Developed tailored insurance solutions to meet diverse client needs and risk
profiles.
• Provided exceptional customerservice, addressing client concerns promptly
and effectively to ensure long-term loyalty.
• Optimized sales pipeline management, ensuring steady flow ofopportunities
through careful planning and follow-up activities.
• Trained new employees on customerservice, money handling and organizing
strategies.
Company industry:
Insurance & TPA

Senior Teller

June 2015 - October 2019

Kuwait Finance House

Al Farawaniyah, Kuwait

June 2015 - October 2019

Company industry:
Islamic Banking
Job role:
Banking

SENIOR TELLER

June 2015 - October 2019

Kuwait Finance House(KFH)

Al Farawaniyah, Kuwait

June 2015 - October 2019

• Delivered exceptional service while managing high-volume cash transactions
during peak business hours without compromising accuracy or efficiency
levels.
• Conducted thorough audits ofteller cash drawers, vaults, and ATMs,
contributing to branch compliance with internal controls and regulatory
standards.
• Boosted branch sales performance with proactive cross-selling of bank
products and services to meet individual customer needs.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
Company industry:
Banking

Customer Service Representative

June 2012 - June 2015

Kuwait Finance House

Al Kuwait, Kuwait

June 2012 - June 2015

Company industry:
Islamic Banking
Job role:
Banking

CUSTOMER SERVICE REPRESENTATIVE

June 2012 - June 2015

Kuwait Finance House(KFH)

Hawali, Kuwait

June 2012 - June 2015

• Provided excellent customer care by responding to requests, assisting with
product selection and handling ordering functions.
• Bolstered customer retention by creating and offering unique discount options
and inspiring interest in new product lines.
• Trained and mentored new staffon customerservice protocols and system
usage.
• Resolved customer complaints with empathy, resulting in increased loyalty
and repeat business.
Company industry:
Banking

Education

Applied Science University

January 2012

January 2012

Bachelor's degree, Banking And Finance

Jordan

GPA (percentage): 73.7%

GPA (percentage): 73.7%

Applied Science Private University

January 2012

January 2012

Bachelor's degree, Banking And Finance

Jordan

Al-Wataniya Private School

September 2008

September 2008

High school or equivalent, Scientific Section

Kuwait

Skills

Leadership
Expert
Leadership
Expert
Sales
Expert
Sales
Expert
Daily Operations
Expert
Daily Operations
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Account Management
Expert
Account Management
Expert
Banking
Expert
Banking
Expert
Customer Service
Expert
Customer Service
Expert
FINANCE
Intermediate
FINANCE
Intermediate
BANKING
Expert
BANKING
Expert
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Expert
TEAM LEADERSHIP
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
BILLING
Expert
BILLING
Expert
PROFESSIONALISM
Expert
PROFESSIONALISM
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
Financial Analysis
Expert
Financial Analysis
Expert
Portfolio Management
Expert
Portfolio Management
Expert
Financial Reporting
Expert
Financial Reporting
Expert
Islamic Finance
Expert
Islamic Finance
Expert
Investment Banking
Expert
Investment Banking
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Private driving

Recommendations

Deleted User

Aug 2021

Aug 2021

Vice President, Corporate Services and Associate General Counsel•Client

Greetings Osama Jodah, Pleased to be shared in your connection as friend. I am Mr. Glen Maynard, Vice President Mid-Continent Business Unit at Devon Energy Corporations. I'm contacting you in respect to our Company's quest in giving out a four (4) years contract supply. Devon Energy Corporations is in scarce of a product which we use for production and it is affecting our manufacturing skills therefore making us unable to fulfill our supply chains with our customer/s. On this regards we are willing to award this contract to any reliable individual or company who can capably handle this contract. I will proceed in details when I receive your kind response. If you are interested in this contract offer kindly contact me via my email. glenmaynard@ devoncorporations. com for more details of the contract before I direct you to our Company to apply for this contract officially. NOTE: Due to the restriction of pasting email addresses here, I implied a means of spacing my email. So I would like you to combine/bring them together to get my correct email address. I will proceed in details when I read from you. Best regards, Mr. Glen Maynard Vice President, ESG and EHS Devon Energy Corporations Email: glenmaynard@ devoncorporations. com