IT Infrastructure Specialist
Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET)
Total years of experience :17 years, 4 Months
Recruited to manage and empower the enterprise network Infrastructure of ACTVET, Set standards and policies related to the IT infrastructure, comply with government security standards, manage and support services providers, lead projects planning, budgeting and implementation, provide the support needed for digital transformation project and ensure the quality of the services provided to TVET sector users and stakeholders.
Following are highlights of my duties and responsibilities in addition to the projects managed:
Manage IT Infrastructure contracts and outsource service providers.
Comply with government IT infrastructure and security standards and regulations.
Responsible for comprehensive administration and implementation of enterprise information systems.
Plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the IT systems.
Developing, configuring, maintaining, supporting, and optimizing all new and existing hardware, software, and communication links, including VOIP, Datacenter, security systems, surveillance systems and all other IT infrastructure components.
Responsible for monitoring the systems to ensure the highest level of infrastructure performance,
Manage the creation and maintenance of an effective backup Plan for all data processing, networking and systems platforms.
Manage IT Infrastructure Hardware and software budgeting process.
Plan, acquire, and coordinate installation of hardware and software across the system’s network.
Negotiating with vendors, outsourcers, and contractors to secure network products and services.
Ensure ACTVET published websites and services uptime to comply with industry standards.
Mange and Implements following IT Infrastructure and security projects including requirement gathering and design, prepare RFPs & scope of work, budgeting, bidders proposals techno-commercial evaluations, planning, Implementation, monitoring and control:
new Internet firewalls, fine tune security policies after replacing existing firewalls.
new Web-Applications firewall and Load balancer, implement new security policies after replacing existing WAF
Enhance the security of wireless network in all 20 campuses and change it from pre-shared authentication to 802.1x,
Install MS Advanced Threat Analytics, MS Advanced Threat Protection and MS Service Center Operations Management to improve the feasibility on cyber threats,
Migrate all Students and Faculty users from On-premises Exchange to MS O365 Exchange Online.
Web Monitoring Solution to monitor All ACTVET system websites and Published services uptime and get alerts when systems stops responding.
upgrade and replacement of wired and wireless network infrastructure in three campuses.
implement a mitigation plan for all security gaps found in security variability assessment to comply with NESA security controls.
Enterprise CCTV System in 9 Campuses including more than 2, 000 cameras and all other passive, active and systems requirements to implement end-to-end CCTV Solution.and Upgrade Enterprise CCTV system in 5 campuses including more than 500 cameras and integrate it with the other 9 campuses.
Consolidate and migrate services from three distributed datacenters to one centralized datacenter.
Procure, refresh, install and migrate switching infrastructure from one vendor to another in ACTVET HQ Office.
Procure, refresh and Upgrade CISCO Unified Workspace IP telephony from 8.5 to 11.0 and start new Call Center 11.0.
Upgrade MS Exchange environment from Exchange 2010 to 2016 and migrate it to newer infrastructure to enhance ACTVET mailing solution for admin users.
Implement PAM Solution to secure the privileged access accounts and enhance the systems security
Implement Network Access Control Solution in ACTVET HQ Office to manage the network access.
Recruited to maintain and provide technology infrastructure services and business solutions, supervise and manage IAT Main Datacenter and ensure its adherence to standards and alignment with Corporate and Business Process Excellence needs. Responsible for IAT Enterprise CCTV system configuration, administration and support
Member of IT with the following responsibilities and duties
o Evaluate the IT infrastructure and prepare plans to guarantee the best usage of IT systems and to improve it.
o perform a periodic evaluation of all IT needs and prepare plans and yearly budgets to cover these needs
o Prepare a standardization for all required IT equipment.
o Be the focal contact point between IT suppliers and IAT.
Manage and Support Al Ain Campuses IT Projects, resources and operational systems.
Conduct IT Risk assessments of projects and process and provide recommendations and reports Head of IT.
Evaluate existing IT needs of all departments, propose recommendations to maintain and improve the quality of service and also plan, coordinate, and implement improvements in service
Ensure meeting the deployed architecture for infrastructure, servers, PCs and peripherals with service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability
Identify recurring problem areas, articulating trends for root cause analysis and providing information to problem management. Ensure that assigned problems are defined and analysis in line with the Problem Management Process
Responsible for User’s Technical Training, Help Desk Support, Network and Hardware Support and Troubleshooting
Review vendor product specifications and drawings for data center equipment on assigned projects
Ensure performing backup / recovery functions on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
Prepare data center assessment reports and presentations in line with IAT audience level of expertise
Recruited to maintain standards in enterprise environment covering campus LAN, WLAN, Systems, End Users, and IT Security and any technology related matters. Responsible for TPA System and Oracle 10g Support and administration
Supervised technical support team to perform daily technical support task. Identified, assessed and evaluated network and IT systems requirements
Identified user needs, maintain integrity of the network, server deployment, security and responding to service outages and other problems
Determined, priorities, schedules and plans necessary resources to ensure completion of any IT related projects on schedule and according to specification
Established network specifications by conferring with users; analyzing workflow, access, information, and security requirements
Maintained and monitored VPN connections between branches and main office to ensure the maximum secured access to company systems and applications
Upgraded network by conferring with vendors; developing, testing, evaluating, and installing enhancements
Liaised with system developers to make appropriate changes in the system to maximize the efficiency according to work demands and users requirements
Ensured availability of data and processes to the end users resulting to a streamlined operation and business efficiency
Maintained IT systems such as file servers, VPN, and intrusion detection systems. Support LANs, network segments, Internet
Hired to develop project objectives by reviewing project proposals and plans; conferring with management
Determined project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates
Responsible for Networking and cable structure solutions, professional services and annual maintenance contracts, Websites design and development, Hardware and software procurement, Mobile applications development, Web and Email Hosting, Projects technical documentation and E-Marketing
Recruited to install and configure medical appliances and software. Responsible for customers IT Support and Training (Virtually & Practically) in implementing Health Care Software’s in Jordan and Middle east
Coordinated with vendors and other computer support providers to ensure smooth running of IT systems. Handled Local Area Network (LAN) installation, configuration and troubleshooting
Developed new system to manage customers’, patients’ records Using MS access 2007. Developed, designed and managed company website
BSc In Computer Systems Engineering