أسامة فهمي طالب مشرقي, 	Senior Support Engineer

أسامة فهمي طالب مشرقي

 Senior Support Engineer

Unifonic

البلد
الأردن - عمان
التعليم
بكالوريوس, هندسة اتصالات وبرمجيات
الخبرات
10 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 3 أشهر

 Senior Support Engineer في Unifonic
  • الأردن
  • أشغل هذه الوظيفة منذ فبراير 2017

. Support SMSC & SMPP (SMS) Telestax, Kannel.
. Monitoring, SMS Routing, SMSGW performance and stability, reporting bugs to the vendor and deploy new releases.
. Responsible for the network (VPN, Nating, Routing, ACL, Tunnels), servers (firewall, backup, performance, ..) and services (HTTP, Kannel, Mysql NTP ...)configuration
. Control access and permissions clients to our services
. Support clients by create SMPP/API accounts, help them to integrate with our services, troubleshooting the issues and solve it (phone, email visit client in there side and zendesk tickets)
. Works closely with sales, marketing, developers and support to ensure business case and customer satisfaction goals are met.
. launch, configure, maintain instances on AWS and STC-Cloud
. HAproxy and ELK
. Document (accounts, servers, services)
. Reporting (Monthly traffic report, daily reports, Custom report per clients requests from Database and by parsing logs )
. Write bash script for automation process (like costume daily report, alerts, run applications .. etc )

NOC Engineer في BeeCell
  • الأردن - عمان
  • مارس 2014 إلى فبراير 2017

·Maintain database and application
·Monitoring application/server performance
·Application Troubleshooting, bugs reporting and problem solving in corporation with development team members
·Perform application deployment
·Controlling servers access and permissions
. WEB application server administration.
• Automate processes, create and manage shell scripts, crontab and task scheduler.
• Manage data backup and restore process.
· Install and configure all application/services needed (ex: Tomcat , Kannel, Nagios, ELK, Samba, SFTP ….etc )
. Operation in logs file (backup, splitting, insert into DB, data aggregations ..)

الخلفية التعليمية

بكالوريوس, هندسة اتصالات وبرمجيات
  • في جامعة البلقاء-كلية الحصن الجامعية
  • يوليو 2013

Specialties & Skills

Networks
Database
Shell Scripting
network
 Microsoft Office (Word, PowerPoint, Excel
troubleshooting
bash script
HAProxy

اللغات

الانجليزية
متوسط
العربية
متمرّس

العضويات

نقابة المهندسين الاردنيين
  • عضو
  • October 2013

التدريب و الشهادات

LPIC-1 (الشهادة)
تاريخ الدورة:
January 2015
صالحة لغاية:
January 2017
CCNP R&S (الشهادة)
تاريخ الدورة:
June 2014
صالحة لغاية:
June 2017
PHP 5.3 (الشهادة)
تاريخ الدورة:
July 2013
صالحة لغاية:
July 2014
CCNA (الشهادة)
تاريخ الدورة:
November 2013
صالحة لغاية:
November 2016