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Osama Shabbar, Reporting & Information Management Officer

Osama Shabbar

Reporting & Information Management Officer·Norwegian Refugee Council,

Jordan

Master's degree, Banking And Finance

Work experience

Total years of experience: 8 years, 4 months

Reporting & Information Management Officer

January 2024 - Present

Norwegian Refugee Council,

Amman, Jordan

January 2024 - Present

• Oversaw the collection, validation, and storage of data by designing and developing data collection tools (KOBO),
training field teams on their proper use, and updating project databases.
• Maintained and updated the urban shelter database, conducting regular data quality checks to ensure accuracy,
consistency, and security, and identifying/addressing errors or duplicates.
• Automated data flow and integration from multiple sources into SQL databases using Python scripts, significantly
improving data processing efficiency and accuracy.
• Conducted data analysis to track project indicators and payment processes, identifying trends and patterns relevant to
project objectives.
• Developed and maintained interactive Power BI dashboards for data visualization, providing insights into spending,
payment tracking, and performance against targets to support programmatic decision-making.
• Prepared and submitted regular financial and progress reports for project management, detailing performance indicators,
findings, and recommendations.
• Coordinated with field teams to gather and verify data inputs, ensuring the accuracy and quality of all information used
in reporting.
• Documented processes and generated necessary documentation (e.g., BOQs, completion reports, MOUs) using
automated Python scripts, ensuring consistency and accuracy.
• Maintained organized archives and filing systems for all contracts, financial records, and project documentation in both
paper and electronic formats.
• Coordinate and process purchase requests for the logistics department, ensuring timely procurement of services, tracking
orders, and resolving issues.
• Prepare documentation and facilitate contract signings as required with beneficiaries.
• Maintain and organize the filing of contracts and other relevant documents used by the sector, updating financial and
administrative records as necessary.
• Provide regular feedback to the Project Coordinator/Project Manager regarding concerns, questions, or challenges raised
by participants.

Company industry:
Non-profit Organization

Shelter Technical Assistant

January 2022 - December 2023

Norwegian Refugee Council,

Amman, Jordan

January 2022 - December 2023

• Support the Database officer in updating records and information collected by the team and ensuring that data collection
is well coordinated with the main database.
• Support in developing and updating the database MS Access Query.
• Provide the needed support in designing data collection tools (KOBO) and revising the field tools (Include mail merge
technique).
• Provide report accurate records and report as requested.
• Execute regular checks on the Urban Shelter Database to ensure data is clean without errors and duplicates.
• Prepare documentation and sign contracts as required with the beneficiaries.
• Contribute and support the data unit to ensure information is adequate and well organized. Maintain and organize filing
of contracts and other documents used by the sector, Update
• information related to finance and/or other support units, when necessary, develop plans and actively develop contracts
and documentation to support the social team in case of need.
• Contribute to produce and update information related to the sector, including FAQs and other required information.

Company industry:
Non-profit Organization

Monitoring, Evaluation & Learning Assistant

January 2021 - January 2022

Jordan River Foundation JRF,

Amman, Jordan

January 2021 - January 2022

• Oversee the monitoring activities and tracking of indicators for the projects to ensure high quality of assistance/services
and continual learning.
• Provide the needed support in designing data collection tools (KOBO) and revising the field tools.
• Execute regular checks on the JRF IMs Database to ensure data is clean without errors and duplicates and keep the data
quality log and the preliminary analysis (using pivot tables and SPSS) up to date.
• Conducts participatory monitoring activities using varied suite of tools (assessment monitoring (Shadow visits),
participatory monitoring activities, general satisfaction monitoring (exit interviews), and change monitoring (pre/post
testing and assessments) to ensure high quality of assistance/services and continual learning) with JRF beneficiaries to
get information and feedback on the quality and relevance of assistance in all areas of intervention.
• Conducts quantitative data collection activities, support in data processing and support in preparing quantitative
summaries as well as ensuring the documentation of all necessary data and templates.
• Ensure accurate and high-quality data during the collection, entry and upload to have accurate database.
• Supports the development of data collection methodology and tools, as well as the testing of new tools using Kobo and
ensure usability of the tools before launching the data collection activity.
• Prepare quarterly and annual project reports.
• Regularly undertakes field monitoring visits to the field locations, to ensure the quality implementation, data collection
and performance of the partner CBOs.
• Ensures timely reporting on monitoring activities in line with work plans and project timeline for internal and external
purposes.
• Provides regular verbal and written feedback on field observations and monitoring findings to the MEL Supervisor and
relevant program staff, to follow up on action plan.
• Assists in capturing and feeding into institutional learning by contributing best practices and lessons learned from
ongoing MEL activities and/or projects activities to ensure the good quality of the outcomes, and preparing a Lessons
Learnt report per project under their responsibility to be communicated with the projects stakeholders.
• Cross checking the projects fact sheets prepared by the IM team, and highlight any concerns in the quality of data,
reporting or percentage achievement against the projects outputs to ensure working according to the plan.
• Performs data quality check on the data entered by the program staff into JRF Information Management System.
• Ensures up-to-date work-plans, and proper tracking of MEL activities, beneficiaries and follow-ups; to ensure high
quality of assistance/services and continual learning.
• Work closely with the programs teams, conducting monitoring activities for the CEP, CSP and TCD projects.

Company industry:
Non-profit Organization

Finance Officer

July 2015 - January 2018

NEXT Market,

Irbid, Jordan

July 2015 - January 2018

• Managed daily bookkeeping, prepared financial reports, and tracked the SME expenses and revenues.
• Prepared cash flow statements summarizing cash inflows and outflows to support financial planning.
• Administered payroll, developed payroll processes, and ensured accurate calculation, reporting, and timely processing.
• Supervised monthly stocktaking, reconciled inventory with system records, and resolved discrepancies.
• Negotiated with creditors and suppliers to reduce costs, analyzed variable expenses, and provided recommendations to
improve financial performance.
• Maintain employee leave, vacation, and sick day records.
• Analyzed daily sales trends, assessed competitor activities, and proposed strategies to improve revenue and customer
engagement.
• Support budget preparation and track spending against the budget.

Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Costumer Service Intern

September 2014 - December 2014

Jordan Ahli Bank,

Irbid, Jordan

September 2014 - December 2014

• Handle daily customer transactions, ensuring accuracy and compliance with bank policies.
• Identify customer needs and recommend appropriate financial solutions to improve satisfaction.
• Provided clear and professional communication to address inquiries and resolve issues effectively.
• Consulted with clients to evaluate requirements and guide them toward the best banking options.

Company industry:
Banking
Job role:
Banking

Education

Utara University Malaysia

September 2020

September 2020

Master's degree, Banking And Finance

Malaysia

Yarmouk University

February 2015

February 2015

Bachelor's degree, Finance

Jordan

GPA (percentage): 73%

GPA (percentage): 73%

Skills

EViews, STATA and SPSS
Expert
EViews, STATA and SPSS
Expert
Microsoft office
Expert
Microsoft office
Expert
Python and R software
Expert
Python and R software
Expert
DASHBOARD
Expert
DASHBOARD
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
EXPENSE REPORTS
Intermediate
EXPENSE REPORTS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
POWER BI
Expert
POWER BI
Expert
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
Relational database
Expert
Relational database
Expert
sql
Expert
sql
Expert
database
Expert
database
Expert
Python
Expert
Python
Expert
financial statement
Expert
financial statement
Expert
data analysis
Expert
data analysis
Expert
DATA PROCESSING
Intermediate
DATA PROCESSING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DATA QUALITY
Intermediate
DATA QUALITY
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
DATAFLOW
Intermediate
DATAFLOW
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
RELATIONAL DATABASES
Intermediate
RELATIONAL DATABASES
Intermediate
STORAGE MANAGEMENT
Intermediate
STORAGE MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert