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jenan alshammaari, Service quality manager

jenan alshammaari

Service quality manager·البنك التجاري الكويتي

Kuwait

Diploma, تسويق، اسواق ماليه، اداره

Work experience

Total years of experience: 13 years, 1 months

Service quality manager

November 2021 - March 2022

البنك التجاري الكويتي

Al Kuwait, Kuwait

November 2021 - March 2022

Company industry:
Banking
Job role:
Quality Control

Service quality assistant manager

June 2018 - November 2021

Kib bank

Al Kuwait, Kuwait

I found this job using Bayt.com

June 2018 - November 2021

Company industry:
Banking
Job role:
Banking

relationship manager

March 2016 - June 2018

warba bank

Al Ahmadi, Kuwait

I found this job using Bayt.com

March 2016 - June 2018

relationship manager, working with clients to help them make the right decisions with their accounts and explain the financial services on offer to them,
Company industry:
Banking
Job role:
Customer Service and Call Center

relationship manager

November 2012 - February 2016

boubyan bank

Al Kuwait, Kuwait

November 2012 - February 2016

relationship manager in warba bank
Company industry:
Banking
Job role:
Customer Service and Call Center

Sales Manager

October 2010 - October 2012

Rimal hotel & resort

Hawali, Kuwait

October 2010 - October 2012

•Take personal responsibility for understanding the marketing plan of the hotel and thr required budgetary guidelines, to enable empowered decisions in all rate negothtions. •Take responsibillty for the delivery of the annual marketing planning process. •Prepares action plans by individuals as well as by team for efective search of sales leads and prospects. •Responsible for the performance and development of the Account Executives. •Initiates and coordinates development of action plans to penetrate new markets. •Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. *Assists in the development and implementation of marketing plans as needed.
Company industry:
Hospitality & Accomodation
Job role:
Sales

teller , head teller

October 2009 - October 2010

gulf bank - kuwait

Al Ahmadi, Kuwait

October 2009 - October 2010

*Lead the teller team to provide a consistent and exceptional customer experience that achieves customer satisfaction and loyalty targets.
*Ensure delivery of exceptional customer service behaviors to create advocacy and earn the right to expand relationships.
*Take a lead role in the facilitation of prescribed operational/compliance responsibilities to ensure the branch is meeting required standards
*Process all the cash transactions that take place on a bank on a daily basis, Bring in new customers to the bank and help with opening their accounts, Have good relations with the regular customers.
*Make reports and submit it to the manager
*Help the customer get through tedious banking processes
Company industry:
Banking
Job role:
Customer Service and Call Center

teller

February 2008 - August 2008

nbk

Al Kuwait, Kuwait

February 2008 - August 2008

•required to handle a variety of financial services and must have strong customer service skills, need to maintain high levels of accuracy and security even when their jobs are routine and repetitive.
•able to communicate effectively with customers and inspire confidence that they are skilled enough to take care of customer assets and needs.
•Besides handling deposits and withdrawals, tellers also change money, cash checks, sell traveler’s checks and money orders and collect loan and utility bill payments. Tellers also may be called upon to sell other bank services to customers.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

الهيئه العامه للتعليم التطبيقي والتدريب

August 2007

August 2007

Diploma, تسويق، اسواق ماليه، اداره

Kuwait

GPA (percentage): 81%

GPA (percentage): 81%

مئويه : 81% نقاط : 3.05 التقدير : جيد جدا

Skills

Banking Operations
Expert
Banking Operations
Expert
Bank Relations
Expert
Bank Relations
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert
Public Relations
Expert
Public Relations
Expert
Microsoft
Expert
Microsoft
Expert
customer service
Expert
customer service
Expert
sales and services
Expert
sales and services
Expert
Time management
Expert
Time management
Expert
Coaching For manager -from london
Intermediate
Coaching For manager -from london
Intermediate
Business English course from london
Expert
Business English course from london
Expert
Markiting from london
Beginner
Markiting from london
Beginner
Businesses English from IBS
Expert
Businesses English from IBS
Expert
Customer Service
Expert
Customer Service
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Bank Relations
Expert
Bank Relations
Expert
Banking Operations
Expert
Banking Operations
Expert
Public Relations
Expert
Public Relations
Expert

Languages

English
Expert
Arabic
Expert

Memberships

بنك الخليج

teller

October 2009

فندق ومنتجع رمال

sales manager

October 2010