Sales And Marketing
Orchid Medical Center
Total years of experience :9 years, 1 Months
• Hired and trained new sales representatives.
• Achieved all KPIs set by clinic owners.
• Performed mystery shopping programs with clinic competitors.
• Identifyed the strengths and challenges of the new team.
• Achieved all sales targets set by owners in 30 days time.
• Managed a team of twenty field sales & call center representatives.
• Handled all outdoor exhibitions.
• Set service prices and new promotions.
• Set up a win back program for the existing clinic customers.
• Represented the clinic in GCC international exhibitions (Dubai derma).
• Handled social media for the clinic ( instagram, facebook)
• Introduced and sold new business opportunities for the clinic.
Organizing, market research.
• Writing press releases
• Arranging promotional events
• Assessing the results of a marketing campaign
• Assisting the manager in writing reports and analysing data
• Helping to drive online traffic with web-related campaigns
• Writing online content
• Communicating with clients
• Managed brochures designing
• Negotiated contracts with suppliers (singes, events, catering, etc..)
• Held major client in foods division ( Al Shayaa, Smash burger & Cheese cake factory)
• Managed sales activates, make and implement customers sales & service
• Acquiring, contact and visit prospect and existing customers.
• Make & follow a regular visitation plan.
• Visit a minimum average of 6 customers per day.
• Make and maintain customer contact overview.
• Build and maintain strong customer relationship.
• Point of contact for customer in all terms of business.
• Follow up orders with customer daily.
• Check invoicing & delivery daily.
• Be responsible to timely distribute statement of account to clients.
• Be responsible to timely collect client payments.
• Provide regular daily weekly reports and feedback on companies report template to division manager.
• Perform additional tasks and duties related to al Yasra business as assigned by manager.
• Built a new sales department for Home DSL.
• Established the new collection retail section.
• Motivated employees to perform and to uphold customer service levels
• Trained new agent’s (Inbound and outbound employees).
• Achieved all monthly goals and yearly Targets.
❖ Projects;
1. Retail Sales
▪ Assist the Sales manager in leading, directing and motivating the sales team in coordination with sales team leader, in order to achieve the overall sales objectives.
▪ Assist the sales manager in revising and implementing the sales strategies plans.
▪ Supervise sales team leader and representative’s performance.
▪ Implement departmental policies and sales objectives.
▪ Ensure all showrooms requirements have been fulfilled by team leader.
▪ Ensure that sales team leader is using systemic working method when required.
▪ Assist with sales rep questions, concerns and product/service questions.
▪ Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
▪ Communicate all employee relations issues, concerns, and incidents to sales manager & sales team leader
▪ Provide weekly performance report to sales manager in coordination with sales team leader.
▪ Recruiting and hiring new employees when necessary.
▪ Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
▪ Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
▪ Communicate all employee relations issues, concerns, and incidents to sales manager & sales team leader when concerned.
▪ Monitors sale transactions, provide feedback to sales manager and sales team leader.
2. Inbound Calls Campaign
▪ Build the telesales infrastructure.
▪ Initiating relevant training sessions.
▪ Filtering the candidates.
▪ Increase the Company customers’ pool.
3. Outbound Calls campaign
▪ Focusing on bringing new customers to Fasttelco.
▪ Prepare well-trained employees for this new call type.
▪ Achieving all planned goals and KPIs.
▪ Launching the CCDS automated outbound dialer, Fasttelco was the pioneer in Kuwait.
4. Retail Collection
▪ Build the collection infrastructure.
▪ Established new Retail collection team
▪ Monitor the staff performance to assure progress.
▪ Communicating with Finance to ensure the payment completeness.
FASTtelco, Kuwait City,
KSS Supervisor, April 2007 - October 2008
• Supervised and launched a new long distance calling card service.
• Managed a team of individuals, including training sessions, performing test calls, queue handling.