Sales & Marketing Manager
Orchid Medical Center
مجموع سنوات الخبرة :20 years, 3 أشهر
• Hired and trained new sales representatives.
• Achieved all KPIs set by clinic owners.
• Performed mystery shopping programs with clinic competitors.
• Identifyed the strengths and challenges of the new team.
• Achieved all sales targets set by owners in 30 days time.
• Managed a team of twenty field sales & call center representatives.
• Handled all outdoor exhibitions.
• Set service prices and new promotions.
• Set up a win back program for the existing clinic customers.
• Represented the clinic in GCC international exhibitions (Dubai derma).
• Handled social media for the clinic ( instagram, facebook)
• Introduced and sold new business opportunities for the clinic.
Honda, Arctic Cat, Hyosung, TVS, Spanna wezeit, Motorhouse, Ibticar, GAC Motor, BAIC, GACGonow, Delta oils, Frio, Altillal Complex.
Organizing and market research.
Writing press releases (Arabic & English )
Arranging promotional events
Assessing the results of a marketing campaign
Assisting the manager in writing reports and analyzing data
Helping to drive online traffic with web-related campaigns
Writing online content
Communicating with clients
Handling social media accounts (twitter, Facebook, Instagram)
Translation of written media from English to Arabic vice versa
Supervised several brochures designing
Negotiated contracts with suppliers (singes, events, catering, etc...)
Launched a CRM for Automotive section
Provided monthly customer satisfaction Index reports to MD
Yasra Foods, Sabhan
Jan 2013-present
Key Account Manager, HORECA
• Held major client in foods division ( Al Shayaa, Smash burger & Cheese cake factory)
• Managed sales activates, make and implement customers sales & service
• Acquiring, contact and visit prospect and existing customers.
• Make & follow a regular visitation plan.
• Visit a minimum average of 6 customers per day.
• Make and maintain customer contact overview.
• Build and maintain strong customer relationship.
• Point of contact for customer in all terms of business.
• Follow up orders with customer daily.
• Check invoicing & delivery daily.
• Be responsible to timely distribute statement of account to clients.
• Be responsible to timely collect client payments.
• Provide regular daily weekly reports and feedback on companies report template to division manager.
• Perform additional tasks and duties related to al Yasra business as assigned by manager.
FASTtelco, Kuwait City, October 2009- present
Retail Sales Supervisor
• Built a new sales department for Home DSL.
• Established the new collection retail section.
• Motivated employees to perform and to uphold customer service levels
• Trained new agent's (Inbound and outbound employees)
• Achieved all monthly goals and yearly Targets.
❖ Projects;
1. Retail Sales
* Assist the Sales manager in leading, directing and motivating the sales team in coordination with sales team leader, in order to achieve the overall sales objectives.
* Assist the sales manager in revising and implementing the sales strategies plans.
* Supervise sales team leader and representative's performance.
* Implement departmental policies and sales objectives.
* Ensure all showrooms requirements have been fulfilled by team leader.
* Ensure that sales team leader is using systemic working method when required.
* Assist with sales rep questions, concerns and product/service questions.
* Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
* Communicate all employee relations issues, concerns, and incidents to sales manager & sales team leader
* Provide weekly performance report to sales manager in coordination with sales team leader.
* Recruiting and hiring new employees when necessary.
* Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
* Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
* Communicate all employee relations issues, concerns, and incidents to sales manager & sales team leader when concerned.
* Monitors sale transactions, provide feedback to sales manager and sales team leader.
2. Inbound Calls Campaign
* Build the telesales infrastructure.
* Initiating relevant training sessions.
* Filtering the candidates.
* Increase the Company customers' pool.
3. Outbound Calls campaign
* Focusing on bringing new customers to Fasttelco.
* Prepare well-trained employees for this new call type.
* Achieving all planned goals and KPIs.
* Launching the CCDS automated outbound dialer, Fasttelco was the pioneer in Kuwait.
4. Retail Collection
* Build the collection infrastructure.
* Established new Retail collection team
* Monitor the staff performance to assure progress.
* Communicating with Finance to ensure the payment completeness.
FASTtelco, Kuwait City,
KSS Supervisor, April 2007 - October 2008
• Supervised and launched a new long distance calling card service.
• Managed a team of individuals, including training sessions, performing test calls, queue handling.
Mc2s Inc, Myprescription.com, Montreal Quebec, 2005-2007
Team leader
• Established a new Inbound campaign for ordering through Myprescription.com
• Provided customer service support to customers for Inbound Campaigns. Provided assistance to customers that had trouble accessing the Myprescription.com website to order medication (inbound), tracking costumers orders by using the united states postal service (usps.com)
• Marketed myprescrption.com medications to U S customers
• Training new lab techs, Inbound and outbound employees on proper soft wear (extranet)
• Met all Key Performance Indicators on the campaign
• Motivated employees to perform and to uphold customer service levels
• Closed sales to ensure quality and adherence to campaign verbatim
• Helped customers with diagnosis medical conditions by contacting them and offering them a lower price on there meds (outbound)
• Used probing techniques to gather the patients health condition (diagnosis) information and prescription status and entering obtained information into the data base
SITEL, Montréal Quebec, 2004-2005
Universal Agent
• Top salesman 6 months in a row
• Marketed Rogers wireless packages to Canadian customers
• Used probing techniques to gather costumers information entering obtained information into the data base
• Met all Key Performance Indicators on the campaign, such as Sales per hour, Completes and Conversions
Jaguar Pool Hall, Montreal Quebec 2003-2004
Assistant Manager
• Managed a team of individuals that served customers
• Responsible for meeting monthly store revenue objectives
• Assisted in brainstorming promotional aspects; advertising, fliers, etc to increase awareness and to bring in customers
Motivated employees to perform and to uphold customer service levels
2003-2005 Business Management Concordia University, Montreal Quebec
1999-2002 College Dawson Montreal Quebec.