Project Leader
Wipro Arabia Ltd.
مجموع سنوات الخبرة :23 years, 1 أشهر
Taking care about Service operation, Incident management, Service requests, SPOC with IBM in Mobily IT service operation project, Preparing daily, weekly, monthly reports from Remedy ITSM tool, maintain SLA and follow up the engineers around entire KSA.
ITIL Foundation Certify
ITIL service operation Certify
ITIL continual improvement Certify
Wipro Incident management certificate
Wipro Problem management certificate
Wipro Event management certificate
Wipro Request fulfillment certificate
Leading SD team for Technical issues, and support to follow SLA in Mobily telecommunication company.
I have this certificates
1-Implementing HP proliant servers
2-Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure
3-Implementing Microsoft Internet Security & Acceleration Server 2004
4-Installing, Configuring, and Administering Windows XP Professional
5-Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
and this is my work Description
1-Installing and maintain HP proliant Servers
2-Installing and maintain UTP and Fiber optic Networks
3-Installing microsoft windows server 2003 and 2008
4-Installing microsoft ISA server 2004 and 2006
5-Installing microsoft Exchange 2003 and 2007
1-Supervise Networks for branches
2-Supervise Fast food software and operating systems
3-Administer Internet security and accleration server (ISA)
4-Administer Symantec corporate for servers and clients
5-Admin Active directory, DHCP and DNS server
Technical support
Technical support
Technical support