Lead System Development
MA’ADEN (Saudi Arabian Mining Co.)
مجموع سنوات الخبرة :13 years, 11 أشهر
Key Deliverables:
• Spearheaded the formulation and execution of strategic plans for FM systems, aligning closely with organizational objectives.
• Enhanced operational efficiency and seamless integration of CAFM systems, Call Centre, and ERP integrations.
• Directed the entire project lifecycle of FM system initiatives, meticulously managing resources and timelines to ensure timely delivery within budget constraints while upholding rigorous quality standards.
• Pioneered the evaluation and adoption of cutting-edge technologies within FM systems, driving significant improvements in functionality and user experience, while fostering a culture of innovation and continuous improvement among team members.
• Cultivated strong partnerships with internal and external stakeholders, facilitating effective collaboration and ensuring FM systems consistently met organizational needs and user expectations.
• Implemented robust data management practices and advanced analytics within FM systems, empowering stakeholders with actionable insights for informed decision-making and strategic planning.
• Ensured rigorous compliance of FM systems with relevant laws, regulations, and industry standards, effectively mitigating risks associated with system development and deployment.
• Delivered comprehensive training programs and ongoing support for FM system users, optimizing adoption rates and maximizing organizational efficiency.
• Strategically managed allocated budgets and resources for FM systems development, driving efficient utilization to achieve optimal project outcomes and ROI.
Key Deliverables:
• Crafted and executed a forward-thinking digital strategy, intricately aligned with organizational goals, driving innovation and spearheading the digital transformation journey.
• Ensured impeccable project management practices, guaranteeing digital initiatives were not only completed promptly and within budget but also surpassed stringent quality benchmarks, with meticulous budget management and KPI monitoring.
• Mitigated digital risks effectively, harnessing the power of data to facilitate informed decision-making, and orchestrated the seamless implementation of comprehensive digital systems, including CAFM, ERP, and Call Centre Systems, ushering in a new era of operational excellence and strategic advantage.
• Galvanized the digital innovation team, nurturing a culture of ingenuity and collaboration, while actively evaluating emerging technologies and fostering robust stakeholder engagement.
Key Deliverables:
• Led the governance of the CAFM (Computer-Aided Facility Management) System, orchestrating its successful implementation in collaboration with the CAFM Vendor, Client, and Stakeholders, ensuring alignment with organizational goals and standards.
• Designed and implemented efficient business processes and procedures, fostering operational efficiency within the organization.
• Documented and implemented robust CAFM policies, ensuring adherence across user base through effective communication and training modules designed to promote user compliance and proficiency.
• Facilitated seamless integration of CAFM systems, closely liaising with CAFM providers and clients to oversee the progress of integration efforts, while leading the deployment of FSI Go and designing task activity frameworks.
• Spearheaded the implementation of various FM technologies including CAFM, CMS, CRM, BMS, Property Management, Tenant Management, and ERP integrations, ensuring alignment with organizational objectives and operational needs.
• Conducted staff performance appraisals, provided coaching and guidance to enhance team effectiveness, and developed training modules for both CAFM and Contact Centre Agents to ensure proficiency and adherence to operational procedures.
• Monitored and controlled Contact Centre budgets, licenses, and subscriptions, ensuring efficient resource allocation and cost management.
• Managed the 24/7 operations of the Customer Contact Centre, establishing effective communication channels with primary service providers and client departments, while maintaining contact databases and implementing helpdesk procedures to streamline operations and ensure timely response and escalation as per contractual agreements.
Key Deliverables:
• Orchestrated seamless system implementations and integrations across diverse FM regional operations, leveraging strategic insights to optimize processes and align initiatives with overarching organizational goals.
• Drove the CAFM Division towards excellence by overseeing full-scale implementations, utilization, and operational facets, ensuring maximal efficiency and efficacy in system utilization.
• Spearheaded the Digital and Planning Team, driving innovation in solution design and technology roadmaps, while meticulously orchestrating the decommissioning of legacy systems and transitioning to sustainable architectures, meticulously tailored to industry best practices and dynamic business requirements.
• Championed staff induction, training, and deployment initiatives, fostering a culture of proficiency and empowering teams to navigate system intricacies adeptly.
• Implemented robust performance management frameworks, steering system planning teams towards key performance indicators (KPIs) attainment and facilitating timely, insightful system reporting for informed decision-making.
• Built healthy partnerships with system developers, facilitating seamless liaison, development, and debugging processes, while ensuring stringent adherence to system and service contract compliance, including Service Level Agreements (SLAs) and KPIs.
• Pioneered the implementation of dynamic CAFM reporting live dashboards, conducting in-depth data analyses to uncover actionable insights and empower agile project management strategies.
• Led transformative efforts in Enterprise Resource Planning (ERP) systems, driving integration and scalability initiatives to bolster organizational agility and operational effectiveness.
• Provided strategic direction and supervised subordinates within the Integrated Facilities Management (IFM) function, strategically planning the integration of all project entities under the CAFM System umbrella to streamline operations and enhance synergy.
• Collaborated seamlessly with solution architects and software development teams, ensuring meticulous alignment with business requirements and the comprehensive fulfilment of project scopes, thus fortifying operational sustainability and driving continuous improvement initiatives.
Key Deliverables:
• Assumed overarching responsibility for the task management process as the CAFM System Manager, ensuring seamless monitoring of incoming work requests and maintaining operational efficiency.
• Conducted regular reviews of suspended Work Orders, meticulously identifying reasons for suspension and facilitating appropriate notifications to relevant stakeholders for swift resolution.
• Monitored and drove progress on suspended Work Orders to ensure successful completion within stipulated timelines, orchestrating seamless transfer/reassignment between skill sets, shifts, and resources to uphold agreed-upon KPIs and SLAs.
• Provided expert guidance and assistance to CAFM Planners, addressing escalations promptly and facilitating effective resolution of issues.
• Oversaw the management of Planned Preventative Maintenance (PPM) schedules, prioritizing issuance and completion and escalating any pertinent issues to the Project Manager and Head of Facility Management.
• Collaborated closely with the Development team to analyse CAFM System issues, aligning efforts to enhance system usability and effectiveness.
Key Deliverables:
• Developed comprehensive preventative maintenance plans and schedules meticulously aligned with project maintenance goals, ensuring optimal equipment performance and longevity.
• Acted as the primary liaison between maintenance and operations, facilitating seamless communication and coordination to guarantee timely, efficient, and quality service delivery.
• Led communication efforts between maintenance and other internal beneficiaries of maintenance work, fostering collaboration and ensuring all stakeholders received prompt and effective service.
• Coordinated planned downtimes strategically to minimize mean time between failures and mitigate interference with production schedules, thus minimizing interruptions and optimizing operational efficiency.
• Provided immediate insights into potential labour shortages or excesses, enabling proactive workforce management and ensuring uninterrupted maintenance operations.
• Assisted in maintaining an optimal stock of spare parts and materials, optimizing inventory levels to minimize downtime and support timely maintenance activities.
Key Deliverables:
• Oversee the planning, organization, scheduling, and supervision of day-to-day technical support operations, encompassing troubleshooting, customer service issues, approvals, and installations, ensuring seamless delivery of services.
• Manage and maintain the knowledge database and CRM functionality, including System Work Orders, outstanding tasks, and completion times, facilitating efficient access to information and enhancing service delivery.
• Plan, develop, and conduct staff training on operations, technical troubleshooting methods, time management, and customer service satisfaction levels, fostering a highly skilled and motivated team.
• Managed and resolved design issues during the development stage, collaborating closely with developers, solution architects, and software development teams to ensure alignment with business requirements and project scope.
• Address employee issues and concerns promptly, encourage staff involvement, and cultivate a positive team environment to enhance morale and productivity.
• Manage IT equipment purchasing and inventory levels, collaborating with multiple vendors to bring in new technology, ensuring availability of necessary resources to support operational needs.
• Work as part of ERP Oracle Project implementation and analysis processes, contributing to the identification of hardware and software solutions, supporting troubleshooting efforts, and facilitating the roll-out of new applications through procedural documentation and support.