Osama Thabet

General trade manager in the fourth largest oil and gas company worldwide. I am responsible for the sales of lubricants and special products. My responsibilities include the following:
1. Implement health, safety, environment and quality policies of the group in all general trade activities.
2. Define, direct, control and coordinate all activities within the general trade department.
3. Achieve budgeted volumes and margins through the implementation of determined action plans.
4. Prepare marketing plans
5. Follow up margins per product and adapt price list accordingly on quarterly basis.
6. Propose promotional plan for lubricants and special products
7. Handle the relationship with distributors and sub-contractors.
8. Give technical after sales service to customers
9. Daily monitoring of financial risk
10. Set up and develop businesses
11. Carry out regular market surveys
12 Manage customer complaints and incidents
13. Guarantee quality of products through checks and frequent visits to customers
14. Control customers in different segments
15. Select, hire, manage, and motivate staff within the general trade departement.

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