Customer Account Manager
The Zinc Group
Total years of experience :9 years, 0 Months
Spearheaded the integration of marketing automation tools to optimise customer account management and payment collection processes for high-profile clients like Shell Energy, Affinity Water, and Ecotricity.
Fostered robust client relationships through effective communication and technical support, ensuring a high level of customer satisfaction.
Collaborated with cross-functional teams to adapt to evolving client needs, contributing to the overall success and growth of the utilities department.
Supported clients with project management tasks, meeting coordination, and accurate reporting, resulting in a 25% increase in client satisfaction.
Managed 10+ projects concurrently, showcasing strong communication and administrative skills.
Provided administrative support to senior management while acting as a tech advisor, addressing customer issues, and promoting smart metre and boiler care products.
Coordinated and attended stakeholder meetings, prepared meeting packs, and ensured accurate documentation, supporting strategic marketing initiatives.
Supported team leads in project planning and execution, managing tech-driven marketing projects to enhance customer experience with fibre broadband services.
Managed meeting logistics, agenda creation, minute-taking, and follow-up action tracking to ensure seamless project execution.
Spearheaded the integration of modern retail management systems, enhancing inventory tracking, sales processing, and customer data management, which significantly streamlined operational workflows and improved in-store efficiency.
Established a robust customer engagement framework that nurtured a loyal customer base and strengthened community relations. Conducted regular workshops and book discussions centred around Islamic literature, fostering a rich, educative dialogue within the community.
Led and mentored a diverse team of employees, fostering a collaborative and productive work environment. Designed and delivered training programs on customer service excellence and product knowledge, elevating the overall service quality and customer satisfaction.
Built and optimised the company’s online presence, implementing an eCommerce platform, and employing marketing automation tools to enhance product listings and customer engagement.
Streamlined administrative processes through tech solutions, resulting in a 20% increase in efficiency and improved team communication.
Achieved 120% of the target sales quota within the temporary contract period, demonstrating excellent communication and sales skills.
Worked as a sales expert for a telecommunications campaign, upselling products and retaining customers.
Utilised strong organisational and multitasking abilities to manage multiple customer accounts and inquiries simultaneously.
During my tenure at Manchester Metropolitan University, I pursued a rigorous curriculum in Dental Technology, which furnished me with a solid grounding in technical and analytical skills. The comprehensive coursework covered various aspects of dental materials, prosthetics, orthodontics, and digital dentistry technology, preparing me well for real-world challenges in the dental tech sphere. In addition to my academic pursuits, I actively engaged in collaborative projects and hands-on workshops that honed my problem-solving abilities and fostered a collaborative spirit. My ability to blend technical knowledge with practical application was further enhanced through various projects that required a blend of creativity and precision. This educational journey not only equipped me with a deep understanding of dental technology but also laid the foundation for my subsequent dive into the marketing and technology realms, where I discovered a passion for leveraging tech-driven solutions to address marketing challenges.