ossama mohamed zeidan hammad

customer account executive at aramex international

• Egypt
• January 2005 to January 2013

Jan 05 - Jan 13

OPS team member senior (aramex)

 Check the outstanding on system.
 Entry the data and the pod on system.
 Responsible for handling all the problems which face all my team.
 Replaying on all the emails which send to my team .
 Provide professional and high level of services to clients.
 Answer all customers enquires and questions .

Jan 05 - Jan 13

Customer Account Executive (aramex)

 Welcome customers and guide them to the right person.
 Provide professional and high level of services to clients.
 Promote the products and services and maintaining good customer relations.
 Handle all the issues /complains and follow up with the clients if their issue have been solved or any other service required.
 Answer all customers enquires and questions.
 Open accounts to the customers after give them suitable rate matching with them buisness .
 Follow up the delivery time with the destination and back to the custome if we face any problem and close the case on the system .
 Open accounts to the customer for shop and ship service .