IT Manager
Basma Hotel & Obelisk Hotel – Aswan
Total des années d'expérience :29 years, 9 Mois
* Job Description:
IT leadership to the properties within the cluster including effectively communicating, managing and delivering IT
Systems and procedures that comply with Corporate and Brand IT standards. Responsible for following project
plans under the direction of the Area IT Manager to ensure the implementation and upgrades of major systems are
completed on-time and within budget. Support the hotel through the use of business solutions using Technology
including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance.
Troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance as
required.
* Responsible for performing the following tasks to the highest standards:
Maximize and protect hotel profitability through the leverage of IT, training and operational best practices.
Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts.
Identify and propose opportunities to augment revenue.
Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure
that it has been used correctly.
Responsible for the management and control of all IT expense according to an agreed plan.
Ensure a business continuity plan is established and tested for all parts of the business.
Ensure the highest possible IT service is provided to the agreed standards and best practices.
Work with Business Management to expedite access and better utilization of information.
Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
Ensure guest IT queries are managed to defined standards with minimal risks.
Ensure brand standards are communicated and maintained for Guest and Business Service.
Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
Consistently promote the brand and encourage the use of the brand by IT suppliers.
Ensure IT resources are maintained in the hotel to support the commercial & business needs.
Identify and ensure all hotel data has ownership and accountability within the organization.
Ensure a successor is identified and trained to the standard.
Provide IT support to other Hilton hotels when required.
Cross train other hotel IT personnel to provide cover.
Manage and monitor local vendors and / or local representatives of global / area vendors.
Ensure that hotel data is secured and in line with stated standards and best practices.
Ensure access control is in line with stated standards and best practices.
Ensure regular self-evaluations of IT practices are completed and communicated.
Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access
registration and safety.
Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping
procedures.
Communicate status, risks, opportunities to the General Manager, hotel Management and Regional & Area IT
Management.
Adhere to the hotels security and emergency policies and procedures.
Ensure that all team members have a complete understanding of and adhere to the hotels team member rules and
regulations.
Manage local implementation projects
• Job Description: IT leadership to the properties within the cluster including effectively communicating, managing and delivering IT Systems and procedures that comply with Corporate and Brand IT standards. Responsible for following project plans under the direction of the Area IT Manager to ensure the implementation and upgrades of major systems are completed on-time and within budget. Support the hotel through the use of business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance as required.
• Responsible for performing the following tasks to the highest standards: Maximize and protect hotel profitability through the leverage of IT, training and operational best practices. Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts. Identify and propose opportunities to augment revenue. Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly. Responsible for the management and control of all IT expense according to an agreed plan.
Ensure a business continuity plan is established and tested for all parts of the business. Ensure the highest possible IT service is provided to the agreed standards and best practices. Work with Business Management to expedite access and better utilization of information. Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria. Ensure guest IT queries are managed to defined standards with minimal risks. Ensure brand standards are communicated and maintained for Guest and Business Service. Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. Consistently promote the brand and encourage the use of the brand by IT suppliers. Ensure IT resources are maintained in the hotel to support the commercial & business needs. Identify and ensure all hotel data has ownership and accountability within the organization. Ensure a successor is identified and trained to the standard. Provide IT support to other Hilton hotels when required. Cross train other hotel IT personnel to provide cover. Manage and monitor local vendors and / or local representatives of global / area vendors. Ensure that hotel data is secured and in line with stated standards and best practices. Ensure access control is in line with stated standards and best practices. Ensure regular self-evaluations of IT practices are completed and communicated. Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety. Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures. Communicate status, risks, opportunities to the General Manager, hotel Management and Regional & Area IT Management. Adhere to the hotels security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotels team member rules and regulations. Manage local implementation projects.
Responsibilities:
1- End User Support.
2- Solid Hardware and Software Support.
3- Desktop & Network device Management.
4- Maintenance and Enterprise Management System.
5- Minimum downtime in the event of any crashing of the system.
6- Daily and Monthly Reports.
Responsibilities:
1- End User Support.
2- Solid Hardware and Software Support.
3- Desktop & Network device Management.
4- Maintenance and Enterprise Management System.
5- Minimum downtime in the event of any crashing of the system.
6- Daily and Monthly Reports.
6- Support SCADA Operator &Troubleshooting.
- Responsible for assisting Director of IT in day to
day handling of the department.
- Assist employees and hotel guest to resolve IT
related issues.
- Up to date knowledge of Information &
Technology field, networking,
Communication systems etc.
- Professional written and verbal communication
and interpersonal skills.
- Highly organized and capable of managing several
tasks at one time.
- Enthusiastic, creative and forward planner.
- Maintain courteous and friendly atmosphere and
good working relationships with all colleagues.
- Maintain a high standard of personal hygiene and
appearance at all times.
- I have a complete understanding of the hotel’s
employee handbook and adhere to the
Regulations contained therein.
- I have a complete understanding of the hotel’s
policies & procedures and standard Operating
procedures and polices relating to fire, safety and
health.
- Deal With all hotels Systems (SUN - Opera Cloud
5 & 9 - Maestro Attendance Payroll
- Simphony Cloud - Interface server - Material
Control - VingCard Door lock - Dynawin
- Avaya IP phone - Call Account)
* Planning & Organizing:
1. Thinks ahead, developing contingency plans
where necessary.
2. Manages time and resources effectively.
3. Sets and strives to achieve high personal
performance standards.
4. Plans, organizes and uses a systematic approach
to getting things done.
5. Priorities actions and manages tasks through to
completion.
* Operations:
1. Handle all queries from internal & external
customers.
2. Ensure highest guest satisfaction, handle guest
queries as priority one.
3. Liaise with Company Auditors.
4. Communicates openly and clearly both verbally
and in writing.
5. Develops positive working relationships at all
levels.
6. Effectively delegates to get things done.
* Administration:
1. Communicate status, risks and opportunities to
Director of Information Technology.
2. Responsible for providing uninterrupted service
of operating system.
3. Provide training to end user about hardware
handling and safe working environment.
4. Ensure users in the hotel have access to
programs that is required to perform the job
only.
• Responsible for assisting Director of IT in day-to-day handling of the department.
• Assist employees and hotel guest to resolve IT related issues.
• Up to date knowledge of Information & Technology field, networking, Communication systems etc.
• Professional written and verbal communication and interpersonal skills.
• Highly organized and capable of managing several tasks at one time.
• Always maintain a high standard of personal hygiene and appearance.
• I have a complete understanding of the hotels employee handbook and adhere to the Regulations contained therein.
• I have a complete understanding of the hotels policies & procedures and standard Operating procedures and policies relating to fire, safety, and health.
• Deal With all hotels Systems (SUN - Opera Cloud 5 & 9 - Maestro Attendance Payroll - OPERA PMS and Simphony POS Cloud - Interface server - Material Control - Ving Card Door lock - Dynavin infotainment system - Avaya IP phone - CallAccount).
• Planning & Organizing:
1. Thinks ahead, developing contingency plans where necessary.
2. Manages time and resources effectively.
3. Sets and strives to achieve high personal performance standards.
4. Plans, organizes, and uses a systematic approach to getting things done.
5. Priorities actions and manages tasks through to completion.
• Operations:
1. Handle all queries from internal & external customers.
2. Ensure highest guest satisfaction, handle guest queries as priority one.
3. Liaise with Company Auditors.
4. Communicates openly and clearly both verbally and in writing.
5. Develops positive working relationships at all levels.
6. Effectively delegates to get things done.
• Administration:
1. Communicate status, risks, and opportunities to Director of Information Technology.
2. Responsible for providing uninterrupted service of operating system.
3. Provide training to end user about hardware handling and safe working environment.
4. Ensure users in the hotel have access to programs that is required to perform the job only.
* Opening team.
* Support end users in all IT related issues (Software - Hardware - Network - OS - Applications).
* Maintain, and troubleshoot IT Systems (MS Active Directory - DHCP - DNS - TMG - Cisco switches VLAN - Database Systems).
* Actively log and maintain IT task on help desk system.
* Plan, implement and maintain backup and disaster recovery solutions using external/internal backup servers.
* Plan, implement and maintain Microsoft Windows Server Infrastructure.
* Plan and troubleshoot lab computers if needed.
* Respond to phone calls for remote support.
* Remote troubleshooting and maintaining for servers and client computers.
* Deal With all hotels Systems (SUN - Opera Suit8 - Attendance Payroll - Micros 9700 - Interface server - Material Control - Door lock )
* CCTV Camera System.
• Opening team.
• Support end users in all IT related issues (Software - Hardware - Network -OS
• Applications).
• Maintain, and troubleshoot IT Systems (MS Active Directory - DHCP - DNS - TMG - Cisco switches VLAN - Database Systems).
• Actively log and maintain IT task on help desk system.
• Plan, implement and maintain backup and disaster recovery solutions using external/internal backup servers.
• Plan, implement and maintain Microsoft Windows Server Infrastructure.
• Plan and troubleshoot lab computers if needed.
• Respond to phone calls for remote support.
• Remote troubleshooting and maintaining for servers and client computers.
• Deal With all hotels Systems (SUN - Opera Suit8 - Attendance Payroll - Micros
9700 - Interface server - Material Control - Door lock).
• CCTV Camera System.
* Support end users in all IT related issues (Software - Hardware - Network - OS - Applications).
* Maintain, and troubleshoot IT Systems (MS Active Directory - DHCP - DNS - FortiGate - Cisco Switches VLAN - Database Systems).
* Actively log and maintain IT task on help desk system.
* Plan, implement and maintain backup and disaster recovery solutions using external/internal Backup servers.
* Plan, implement and maintain Microsoft Windows Server Infrastructure.
* Plan and troubleshoot lab computers if needed.
* Respond to phone calls for remote support.
* Remote troubleshooting and maintaining for servers and client computers.
* Troubleshooting SharePoint.
* Installing and Configuring and troubleshoot Microsoft exchange.
* Installing and Configuring and troubleshoot Microsoft Lync.
* Installing and Configuring and troubleshoot V-Sphere server.
* CCTV Camera System.
• Support end users in all IT related issues (Software - Hardware - Network -OS - Applications).
• Maintain and troubleshoot IT Systems (MS Active Directory - DHCP - DNS - Frigate - Cisco Switches VLAN - Database Systems).
• Actively log and maintain IT task on help desk system.
• Plan, implement and maintain backup and disaster recovery solutions using external/internal Backup servers.
• Plan, implement and maintain Microsoft Windows Server Infrastructure.
• Plan and troubleshoot lab computers if needed.
• Respond to phone calls for remote support.
• Remote troubleshooting and maintaining for servers and client computers.
• Troubleshooting SharePoint.
• Installing and configuring and troubleshooting Microsoft exchange.
• Installing and configuring and troubleshooting Microsoft Lync.
• Installing and configuring and troubleshooting V-sphere server.
• CCTV Camera System.
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailing all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Actively update, maintain and monitor all aspects of computer newt