data analytics manager
confidential
Total years of experience :14 years, 10 Months
cvm customer value management
data analytics manager
Managing a data monetization platform called Slisor.com from technical side, as well as integrating new sources of data, shape the value from it as products, insights & services. meet corporates customers, help them to adopt the platform into their organizations to solve part of their business challenges.
Engage in the BI/Bigdata tenders by developing the appropriate proposal. Evaluate market analytical opportunities and help management to take the right solution.
Help the B2B marketing to solve performance questions, dashboards, KPI’s and business investigations.
B2C portfolio analysis and client segmentation, marketing portfolio assessments, build a real picture of customers from value perspective. Ensuring profitability and viability of business model over time.
Manage the customer insights via analytics. Business & technical requirements gathering
watching proactively the business performance by simplifying the insights leveraging the data analytics.
One year 02 Months)
Churn forecasting for prepaid & postpaid customer
Subscriber base forecasting:
Dunning stages (grace period, suspension, baring, ..etc)
Voluntary & Involuntary Churn
Develop and analyze the Full Loyalty Base KPI's:
Enrolment
Redemptions
Accruals
Point Balance & Expiry
Global Campaign management : Post Reports, take-up, analysis
One year 02 Months)
Churn forecasting for prepaid & postpaid customer
Subscriber base forecasting:
Dunning stages (grace period, suspension, baring, ..etc)
Voluntary & Involuntary Churn
Develop and analyze the Full Loyalty Base KPI's:
Enrolment
Redemptions
Accruals
Point Balance & Expiry
Global Campaign management : Post Reports, take-up, analysis
Servitec is a Mobiserve subdivision, Services & Support Company:
delivering, debt collection,
Develop, maintain the IT management applications,
Manage the Dept Collection System,
Enhancement of the Information System,
Coordinate between the Collection Team, Finance Team, Juridical team and the Top Management
Redevelop the Churn ADS.
Enhance the Prediction System
Develop dashboards & reports
Providing the necessary support to the decision maker in terms of data, report, Dashboard
Development finance reports, technical, marketing, etc..
Data Analysis.
Development of analytical detection / retention.
Preparation of the retention campaigns
Develop and Manage Subscriber Billing Aging Balance Dashboards.
Dashboards Billing System.
Development ROI analysis.
Redevelop the Churn ADS.
Enhance the Prediction System
Develop dashboards & reports
Providing the necessary support to the decision maker in terms of data, report, Dashboard
Development finance reports, technical, marketing, etc..
Data Analysis.
Development of analytical detection / retention.
Preparation of the retention campaigns
Develop and Manage Subscriber Billing Aging Balance Dashboards.
Dashboards Billing System.
Development ROI analysis.
Project Manager 'Churn Management System' (prediction of churner subscribers)
Develop loyalty ETL processes & Dashboards reports
CATRAL Algeria: retrieval software Service Company
Develop GIS software.
IS Applications
Map Applications
University
Very Good
Skills:
Customer value management:
Business intelligence & Analytical.
Analytical Model
Social network analysis
lunch and deployment of the Analytical Model(campaigns)
revenue & usage performance
CVM master Dashboard management
campaign performance analysis (report, analysis & case studies )
Forecasting
Churn & Rotational analysis
Churn & Loyalty Management:
Monthly base kpi's full preparation
Enrolment evolution
Redemption & Accrual rate
Membership customer Base analysis
Churn vs Loyalty analysis
Rotational Churn vs Loyalty analysis
Information system related to the TV news